Job
Description
This role is for one of our clients Industry: Sales Seniority level: Mid-Senior level Min Experience: 4 years Location: Ahmedabad JobType: full-time About The Opportunity We are seeking a dynamic, performance-driven Boutique Manager to lead one of our flagship fine jewelry stores. This role is ideal for an experienced retail professional who combines operational finesse with a deep understanding of customer engagement in a luxury setting. As the face of the boutique, you will be responsible for ensuring exceptional in-store experiences, leading a high-performing team, and driving business outcomes through personalized client relationships and meticulous store management. Key Responsibilities Client Experience & Relationship Building Welcome and engage clients with warmth and professionalism, delivering personalized consultations. Build deep, trust-based relationships with high-value customers, understanding their preferences and lifestyle needs. Lead initiatives to enhance client loyalty, such as exclusive previews, VIP services, and follow-up outreach. Sales Strategy & Execution Drive boutique sales by coaching the team on effective storytelling, upselling techniques, and consultative selling. Track performance against revenue targets and KPIs, continuously optimizing conversion and average transaction values. Collaborate with marketing to implement in-store campaigns and seasonal promotions. Boutique Operations & Visual Excellence Maintain impeccable store presentation, ensuring alignment with brand visual merchandising (VM) standards. Oversee daily operations including opening/closing protocols, cash management, stock displays, and security measures. Partner with backend teams (logistics, supply chain, tech) to streamline workflows and ensure operational continuity. Inventory Oversight & ERP Reporting Manage inventory cycles – including receipt, audits, stocktaking, and replenishment – with precision and accountability. Utilize ERP platforms (e.g., Magento, Ameo) to manage sales transactions, inventory movements, and customer data. Analyze product movement trends and customer feedback to influence demand planning and assortment curation. People Leadership & Culture Hire, train, and mentor team members to reflect brand values and deliver excellence in service. Foster a collaborative and inclusive team culture where employees feel empowered and supported. Conduct regular performance reviews, coach on areas of improvement, and recognize outstanding contributions. What You Bring Minimum 4–6 years of retail management experience, preferably in luxury, jewelry, or lifestyle retail. Demonstrated success in leading high-performing teams and exceeding revenue goals. Deep understanding of customer service excellence and luxury buying behavior. Tech-savvy with working knowledge of retail ERP and POS platforms (Magento, Ameo, etc.). Strong problem-solving skills, attention to detail, and the ability to make decisions confidently. Excellent interpersonal, communication, and conflict-resolution skills. Flexibility to work weekends, holidays, and peak retail seasons. Show more Show less
