Billing Manager

The role will manage and oversee the process assigned across all regions the Global Pool Billing Processes. The role will be overseeing the Billing processes and sub-processes with a team of project billers which that perform variety of operational activities that supports the completion of Finance activities in compliance with the service level agreement. The role will be driving strategic Finance Transformation initiatives and continuous improvements as well as managing the appropriate metrics to ensure the right level of service delivery.

• Accountable for establishing goals and objectives of the team and providing proper level of support to ensure achievement of set goals and objectives.
• Oversee processes and develop plans to ensure timely and accurate completion of services in accordance with existing policies and procedures.
• Manage the team’s daily workload and ensure a balanced workload amongst billers & team leaders to ensure achievement of monthly KPIs/SLAs.
• Manage and act as escalation point for complex issues within the team and make the right decisions
• Recommend process improvements and efficiency initiatives for continuous improvement
• Work with Service Delivery Lead – O2C, Center Head, O2C Global Process Owners and other O2C key stakeholders across all GBS Delivery Centers to ensure delivery of required service level agreements and to execute necessary operational improvement plans.
• Create and develop operational dashboard and reports which will aid in critical analysis of current situation, issues and gaps.
• Works with the GPO, Head if Finance - OTC, and other key stakeholders to ensure delivery of required service level agreements and to execute necessary operational improvements.
• Drive and plan for Execute strategic Finance transformation initiatives and continuous improvements to further bring value-added contribution to the business.
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business.
• Oversee processes and develop plans to ensure timely and accurate completion of services within remit in accordance with accounting principles, procedures, and policies.
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Recommend and develop controls and procedures so team will adhere to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure full compliance with established control points.
• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Manage and act as escalation point for complex accounting issues within the team and makes the right decisions as necessary.
• Accountable for the team’s business continuity strategy planning implementation and execution. and input to strategy.
• Plan and develop multiple short to medium term projects and contribute to long term initiatives planning. Lead moderate to complex projects as required by the business.
• Responsible for managing transition-related activities such as opportunity assessment, transition planning and execution, process training, creation of desktop procedures, and post Go-live activities.
• Prepare and periodically review applicability of Service Catalog, Statement of Work, Desktop Procedures including KPIs & SLAs.
• Actively manage talent by recruiting and retaining high caliber individuals and by building people capability including the strategies for the execution of goals and objectives.
• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Plan and execute strategies and utilizing reports such as Billed vs Unbilled
• Ensure the quality of invoicing & provide training if necessary

Qualifications

Minimum Requirements:

• Bachelor's degree in Accounting/Finance/Business or other equivalent courses.
• Minimum of 8 years of experience in a medium or large size company, including at least 3 years of managerial experience.
• In-depth experience in driving and executing transformation programs.
• Extensive knowledge of accounts receivable processes with strong understanding of accounting principles and
• In-depth leadership experience in a shared service or BPO environment. or captive set-up
• Experience with large company ERP systems – e.g.i.e. Oracle, SAP, Blackline, etc.c
• Strong working knowledge of U.S. Generally Accepted Accounting Principles (GAAP).
• Intermediate to advanced Excel skills and other MS Office applications.