Battery Smart - Business Analyst

Business Needs Assessment And Requirements Definition

• Moving with speed, partner with stakeholders across CX, product, marketing, and operations to understand challenges, opportunities, and evolving priorities.
• Translate complex business needs into structured, actionable requirements suitable for both technical and non-technical audiences.
  

Data Analysis And Insight Generation

• Assemble and analyze customer experience, customer programs, and operational data to identify key trends, risks, and performance drivers.
• Independently build and maintain dashboards and reports using tools such as Tableau, Salesforce, Excel, or Looker Studio to provide real-time visibility into customer health, churn, and CX operational KPIs.
• Proactively access and manipulate data from internal systems and tools to support ad hoc analysis, leadership reporting, and strategic initiatives.
• Interpret data to inform business decisions, validate solution effectiveness, and support continuous improvement initiatives.
  

Solution Design And Delivery Support

• Document and analyze current-state workflows to identify inefficiencies, bottlenecks, or gaps in execution.
• Work closely with Enterprise Business Systems, Revenue Operations, and Solutions Consultants to design systems and tool enhancements that align with business needs.
• Produce high-quality documentation including Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, and process flows.
• Support user acceptance testing (UAT) by developing test cases, coordinating feedback, and confirming delivery meets original intent and business goals.
• Assist project managers with initiative scoping, effort estimation, and timeline planning.
  

What Were Looking For

• We strongly value your talent, energy and passion.
• It will also be valuable to if you have the following qualifications
• 3 - 5 years in business analysis, preferably in high-growth or SaaS settings; familiarity with Salesforce CRM, SaaS/eCommerce models, and business case development.
• Bachelors degree in Business, Information Systems, or related field (MBA or certification like CBAP is a plus).
• Experience using generative AI or automation tools (i.e., ChatGPT, Notion AI, Alteryx, or Power Automate) to drive efficiency and scale analysis.
• Strategic and business-minded - you are a critical thinker and suggest, implement, and support efficient and effective operations driving towards continuous improvement.
• You are proficient in creating dashboards and reports using business intelligence tools and comfortable navigating data systems independently to build insights without relying on developers.
• Comfortable with ambiguity, quick pivots, and tight deadlines.
• Strong communication, influencing, and stakeholder management skills.
• Working knowledge of SQL, Python, or other scripting languages is a plus