Associate - Digital Product Management (Risk Assessment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Comms & MarTech Experiences (ECMX),

Enterprise Comms Enablement & Transformation (ECET)

What you’ll be responsible for:

• Partner closely with business and stakeholders to implement and enhance automated reporting solutions and analytics.
  
• Conduct control assessments, testing, and reporting, ensuring control management is embedded in day-to-day operations.
  
• Identify process improvements and implement prevention strategies to mitigate operational risk in close partnership with the broader Operational Excellence team and MPS teams.
  
• Perform advanced data analytics to identify trends, composition, leading indicators, and outlook in operational risk.
  
• Leverage unstructured data sources to identify potential process breakdowns and opportunities area.
  
• Create recurring, consistent leadership, Control and Compliance reporting and insights.
  
• Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs), Risk & Control Self-Assessments) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met.
  
• Lead annual control refresh activities by asserting ownership and accountability throughout the process.
  
• Drive end-to-end responsibility for assigned control initiatives, ensuring timely and quality delivery.
  

Skills & Attributes/ Eligibility required

•  3+ Years experience in Operational Risk Management (e.g., BCM, TLM, PRSA/ RCSA within Risk and/or Internal Audit function)
  
• Understanding of critical operational risk management lifecycle activities
  
• Strong project management, stakeholder management /communication, and interpersonal skills
  
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  
• Knowledge of risk management and key risk metrics will be an added advantage.
  
• Strong problem-solving skills: ability to identify issues, gather information on process flow, data, systems, and related loss events, and drive solutions.
  
• Analytical mindset with focus on innovation and continuous improvement.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities