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AMERICAN EXPRESS
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Associate - Digital Product Management (Risk Assessment)

Associate - Digital Product Management (Risk Assessment)

AMERICAN EXPRESS

1 - 5 years

3 - 7 Lacs

gurugram

Posted:5 hours ago| Platform:

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Skills Required

product management manager internal audit operational excellence project management analytical risk assessment strategic planning risk management continuous improvement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Membership Portfolio Services (MPS) is companywide Centre of Excellence to provide Product Data Solutions. The

Enterprise Comms MarTech Experiences (ECMX),

a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

The open role is for

Enterprise Comms Enablement Transformation (ECET)

team under ECMX. We are looking for an Associate to support with Risk Assessment, Strategic Planning, Testing Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Associate will help turn data into decisions that improve learning performance and business outcomes. The candidate will have the ability to collect, organize and interpret data and information to generate actionable business insights and build robust controls and minimize/eliminate process gaps.

What you ll be responsible for:

Partner closely with business and stakeholders to implement and enhance automated reporting solutions and analytics.
Conduct control assessments, testing, and reporting, ensuring control management is embedded in day-to-day operations.
Identify process improvements and implement prevention strategies to mitigate operational risk in close partnership with the broader Operational Excellence team and MPS teams.
Perform advanced data analytics to identify trends, composition, leading indicators, and outlook in operational risk.
Leverage unstructured data sources to identify potential process breakdowns and opportunities area.
Create recurring, consistent leadership, Control and Compliance reporting and insights.
Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs), Risk Control Self-Assessments) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met.
Lead annual control refresh activities by asserting ownership and accountability throughout the process.
Drive end-to-end responsibility for assigned control initiatives, ensuring timely and quality delivery.

Skills Attributes/ Eligibility required

3+ Years experience in Operational Risk Management (e.g., BCM, TLM, PRSA/ RCSA within Risk and/or Internal Audit function)
Understanding of critical operational risk management lifecycle activities
Strong project management, stakeholder management /communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Knowledge of risk management and key risk metrics will be an added advantage.
Strong problem-solving skills: ability to identify issues, gather information on process flow, data, systems, and related loss events, and drive solutions.
Analytical mindset with focus on innovation and continuous improvement.

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AMERICAN EXPRESS

Financial Services

New York NY

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Associate - Digital Product Management (Risk Assessment)