Associate - Digital Product Management (Risk Assessment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio & Services (MPS) is companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

The open role is for Enterprise Comms Enablement & Transformation (ECET) team under ECMX. We are looking for an Associate to support with Risk Assessment, Strategic Planning, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Associate will help turn data into decisions that improve learning performance and business outcomes. The candidate will have the ability to collect, organize and interpret data and information to generate actionable business insights and build robust controls and minimize/eliminate process gaps.

What you’ll be responsible for:

• Partner closely with business and stakeholders to implement and enhance automated reporting solutions and analytics.
• Conduct control assessments, testing, and reporting, ensuring control management is embedded in day-to-day operations.
• Identify process improvements and implement prevention strategies to mitigate operational risk in close partnership with the broader Operational Excellence team and MPS teams.
• Perform advanced data analytics to identify trends, composition, leading indicators, and outlook in operational risk.
• Leverage unstructured data sources to identify potential process breakdowns and opportunities area.
• Create recurring, consistent leadership, Control and Compliance reporting and insights.
• Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs), Risk & Control Self-Assessments) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met.
• Lead annual control refresh activities by asserting ownership and accountability throughout the process.
• Drive end-to-end responsibility for assigned control initiatives, ensuring timely and quality delivery.

Skills & Attributes/ Eligibility required

• 3+ Years experience in Operational Risk Management (e.g., BCM, TLM, PRSA/ RCSA within Risk and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Strong project management, stakeholder management /communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Knowledge of risk management and key risk metrics will be an added advantage.
• Strong problem-solving skills: ability to identify issues, gather information on process flow, data, systems, and related loss events, and drive solutions.
• Analytical mindset with focus on innovation and continuous improvement.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.