Assistant Vice President - Client Relationship Manager

Description - External

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

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Inviting applications for the role of Assistant Vice President - Client Relationship Manager

We are looking for a guide in essential communications, change management, interpersonal design, employee engagement and employer branding to help fuel growth by leading large, complex business service and transformation. Someone with rich and tasteful experience in Sales & Commercials space.

Responsibilities:

As a AVP Client relationship you will be responsible to nurture and grow existing accounts as well as opening new doors and fostering emerging relationships to penetrate and grow Genpact’s footprint in Hitech Software vertical.

Who can help develop relationship within the sales organizations and build strong go to market strategies.

Help build creative & profitable commercials models for Genpact

Build right data strategies , which can help define right promo planning to execution.

Develop Industry Insights capability

Consultative skills & Executive presence in Client’s discussion

Collaborate with Sales and Operations senior leadership to build momentum on new deals and successful conversion.

Project managing internal cross-functional client issue resolution and the associated response

Develop a growth strategy focused both on financial gain and customer happiness

Promote a culture of trust, respect and transparency with the team and the client.

Operational excellence – governance, project prioritization, team resource optimization

Conduct research to identify new markets and customer needs in Deduction management space

An innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value

Strategic thinker with the ability to translate strategy into an executable plan.

Build and manage collateral requirements for customer meetings by coordinating with key partners – Sales, Operations, Value Share teams, Transformation and Digital teams

Perform SWOT Analysis, Due Diligence, Financial Statement to check business impact for new customers.

Transformation mindset and eye for identifying automation/process improvement opportunities.

Promote the company’s products/services addressing or predicting clients’ objectives

Identifying and mapping business strengths and customer needs

Develop business case studies showcasing the impact for value Share aimed at new and existence customers

Actively work to build and mentor highly motivated, enthusiastic, and skilled teams.

Qualifications we seek in you!

Minimum Qualification:

Incumbent should have rich experience in sales & commercials space including Trade planning to execution

Understand the market & worked with Sales functions & has ability to connect Genpact to industry players

University Graduate

Well-developed and proven skills in project management and client engagement.

Person who can manage Global teams – develop/ groom & build skill sets

Proven ability to understand customer needs and translate them into workable operational processes to support service delivery.

Should be well versed with analytics techniques used in CPG & Hi-tech space and their applications in Sales / Revenue Management or Sales & operations planning.

ERP Platform – Thorough with Finance & accounting modules of SAP and Oracle

Past-experience of directly managing client & Retailer

Strong analytical mindset, problem solving and organization skills

Strong networking presence in CPG & Hi-tech space

Mission-driven and passionate about serving a purpose

Excellent awareness of market conditions and client business environment

Person should be ready to travel on regular basis.

Ambitious to do research on different industry sectors, consultative skills, executive presence, reciprocal

Preferred Qualification:

Minimum years of experience with proven expertise in a sales leadership role, ideally within the GCC region or similar international markets.

Experience in Selling to Site Leaders, Centre Heads, Functional Heads within GCC across both business & IT & proven ability to sell software services, application development, analytics & cloud services / solutions

Technology Services & Solution selling experience within GCC segment including good understanding of Bangalore, Chennai markets

Excellent communication, negotiation, and presentation skills.

Self-motivated with the ability to work independently and as part of a team.

Familiarity with CRM software (e.g., Salesforce, Dynamics) and other sales tools.

Ability to interface with both internal team members and external customers as part of solutions-based sales approach

Willingness to travel across country to meet GCC customers as needed.

Why join Genpact?

• Lead AI-first transformation

  – Build and scale AI solutions that redefine industries

• Make an impact

  – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career

  —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best

  – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI

  – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture

  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.