Assistant Operations Manager

Company Description

AiBlock™ technology

Banking, Healthcare and Financial Services

Role Description

Assistant Operations Manager

overseeing day-to-day operations

Key Responsibilities

• Supervise daily operations to ensure smooth and efficient business processes.
• Manage, guide, and support team members to meet individual and organizational goals.
• Monitor performance metrics and implement improvements to achieve operational targets.
• Assist in workforce planning, resource allocation, and shift scheduling.
• Coordinate with internal departments (Product, Development) to ensure alignment.
• Identify operational bottlenecks and drive process optimization initiatives.
• Handle escalations, resolve conflicts, and support client needs in a timely manner.
• Prepare and present operational reports and dashboards for leadership review.
• Support client onboarding, process transitions, and training for new team members.
• Ensure compliance with company policies, security guidelines, and quality standards.
• Contribute to strategic planning and execution of short- and long-term business goals.

Qualifications

• 3–5 years of proven experience

  in the US Healthcare Revenue Cycle Management (RCM) process, with solid exposure to payment posting.

• Minimum 2 years of team management experience

  , with demonstrated ability to lead, mentor, and motivate teams to achieve operational targets.
• Strong understanding of

  business operations and management principles

  , including workforce planning, productivity management, and process optimization.

• Excellent organizational, planning, and leadership skills

  with a track record of managing multiple priorities in a fast-paced environment.
• Proficiency in

  data analysis and performance metrics

  (Excel, SQL, Power BI, or similar tools) to drive informed decision-making and process improvements.

• Problem-solving and decision-making abilities

  with the capacity to handle escalations and implement corrective actions.

• Effective communication and interpersonal skills

  , with the ability to collaborate across teams and interact with clients and leadership.
• Experience in

  operational and strategic planning

  , including goal setting, capacity planning, and resource allocation.
• Exposure to

  automation/RPA/AI-driven processes in RCM

  (preferred but not mandatory).
• Ability to

  work on-site full-time in Cherthala

  and manage day-to-day floor operations, including shift planning and performance monitoring.

• Bachelor’s degree required

• Flexible to work in

  different shifts

  (morning/evening/night) as per business requirements.