Assistant Manager - Learning & Development

Company Description

IDC Global Pvt Ltd is headquartered in Bangalore, India, and is a company originally established in 2016. As part of its portfolio of brands, the company has multiple brands namely, Magari, Yavanika & Treelight Design.

Role Description

Job Title:

Department:

Reporting to:

Key Responsibilities:

• Prepare and maintain Training Needs Analysis (TNA) to identify skill gaps across departments and align training interventions with business objectives.
• Collaborate with store managers and department heads to identify training needs across sales, customer service and product knowledge.
• Regularly train the retail team on product knowledge, sales techniques and customer engagement strategies.
• Conduct quarterly performance evaluations to assess training effectiveness and employee development.
• Design and deliver engaging training modules on furniture features, space planning, upselling techniques and after-sales service.
• Conduct onboarding sessions for new hires and refresher training for existing staff.
• Develop digital learning content and manage e-learning platforms for scalable training delivery.
• Monitor training effectiveness through assessments, feedback and on-the-floor performance.
• Maintain training records and generate reports on participation and outcomes.
• Support employee engagement through learning initiatives, contests and recognition programs.
• Stay updated on industry trends, customer behavior and competitor practices to refine training content.

Qualifications & Skills:

• Bachelor’s degree in HR, Education, or related field (Master’s preferred).
• 4–6 years of experience in L&D, preferably in retail, furniture/interior design.
• Strong personality with excellent leadership and coaching abilities to drive team engagement and learning.
• Deep understanding of product knowledge, including furniture materials, design aesthetics, and customer preferences.
• Proven ability to conduct Training Needs Analysis (TNA) and develop effective learning strategies.
• Proficiency in MS Office, Learning Management Systems (LMS), and digital training tools.
• Ability to manage training programs across multiple locations, ensuring consistency and effectiveness.
• Excellent communication, facilitation, and interpersonal skills for in-person and virtual training.
• Creative mindset with a passion for people development and enhancing customer experience.