Assistant Manager - Learning & Development

Company Description

IDC Global Pvt Ltd, comprising multiple verticals, specializes in furniture, furnishings, and architecture services. Magari focuses on thoughtfully designed furniture, kitchens, and wardrobes that blend traditional artistry with modern technology. Yavanika offers a curated range of soft furnishings, while Infinity Design Global provides custom-built furniture and furnishings for the global hospitality industry. Treelight Design, an architecture and design division, specializes in interior and furniture design solutions. With a strong leadership team driving innovation and strategic growth, IDC continues to deliver excellence in both domestic and international markets.

Job Title:

Department:

Reporting to:

Role Description

This is a full-time, on-site role based in Bengaluru for an Assistant Manager - Learning & Development. The key responsibilities include designing and implementing training programs, facilitating training sessions, and conducting evaluations to assess the effectiveness of training initiatives. The role involves supervising team members, identifying development needs, and creating tailored learning solutions. Additionally, the Assistant Manager will play a key role in ensuring a high standard of customer service through employee development and engagement.

Key Responsibilities:

• Prepare and maintain a Training Needs Analysis (TNA) to identify skill gaps across departments

and align training interventions with business objectives.

• Collaborate with store managers and department heads to identify training needs across

sales, customer service, and product knowledge.

• Regularly train the retail team on product knowledge, sales techniques, and customer service

engagement strategies.

• Conduct quarterly performance evaluations to assess training effectiveness and employee

development.

• Design and deliver engaging training modules on furniture features, space planning, and upselling

techniques, and after-sales service.

• Conduct onboarding sessions for new hires and refresher training for existing staff.

• Develop digital learning content and manage e-learning platforms for scalable training

delivery.

• Monitor training effectiveness through assessments, feedback and on-the-floor performance.

• Maintain training records and generate reports on participation and outcomes.

• Support employee engagement through learning initiatives, contests and recognition

programs.

• Stay updated on industry trends, customer behaviour and competitor practices to refine

training content.

Qualifications

• Bachelor’s degree in HR, Education, or related field (Master’s preferred).

• 4–6 years of experience in L&D, preferably in retail, furniture/interior design.

• Proficiency in Supervisory Skills for managing teams and overseeing training initiatives
• Strong Communication skills, both verbal and written, are essential for delivering impactful training sessions
• Expertise in Training & Development and Training program creation, facilitation, and evaluation
• Customer Service skills to enhance employee engagement and client satisfaction
• Ability to analyse training needs and create tailored professional development plans
• Experience in a leadership or management role
• Minimum of a Bachelor's degree in Human Resources, Education, or related field