We are looking for a Debt Collector to join our dynamic team in Mumbai. As part of our collections department, you will be responsible for recovering outstanding debts from customers while maintaining respectful and effective communication. Your role is key to minimizing credit losses and supporting healthy financial operations for our clients. Key Responsibilities · Contact debtors via phone, email, or in-person to follow up on overdue payments · Negotiate payment plans in accordance with company policy · Maintain detailed records of collection efforts in the system · Monitor accounts and update statuses based on payment progress · Recommend escalated action (e.g., legal) on unresponsive accounts · Coordinate with legal, compliance, and client service teams · Generate periodic reports for internal and client review · Ensure compliance with UAE laws and internal standards Qualifications & Skills · Minimum High School Diploma (Bachelor’s Degree is an advantage) · 2+ years of experience in debt collection or credit control · Familiarity with UAE debt recovery regulations · Excellent negotiation and conflict resolution skills · Proficient in Microsoft Office and CRM software · Fluent in English (Arabic or other regional languages is a plus) · Strong ethical standards and ability to handle sensitive information Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person
We are looking for a Debt Collection TL to join our dynamic team in Mumbai. As part of our collections department, you will be responsible for handling collectors’ team, while maintaining respectful and effective communication. Your role is key to minimizing credit losses and supporting healthy financial operations for our clients. We are looking for a Debt Collection TL to join our dynamic team in Mumbai. As part of our collections department, you will be responsible for handling collectors’ team, while maintaining respectful and effective communication. Your role is key to minimizing credit losses and supporting healthy financial operations for our clients. Key Responsibilities · Contact Bankers via phone, email, or in-person to follow up on cases. · Help Collectors to Negotiate payment plans in accordance with company policy · Maintain detailed records of collection efforts in the system · Monitor accounts and update statuses based on payment progress · Recommend escalated action (e.g., legal) on unresponsive accounts · Coordinate with legal, compliance, and client service teams · Generate periodic reports for internal and client review · Ensure compliance with UAE laws and internal standards Job Type: Full-time Pay: ₹60,000.00 - ₹90,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Experience: total work: 2 years (Preferred) Work Location: In person
Location: Mumbai Job Type: Full-Time Company: Bilkish Associates LLC Industry: Debt Collection / Financial Services / Credit Management Experience Required: 2+ Years Who We Are Bilkish Associates is a regional leader in debt collection and credit risk management, serving top-tier financial institutions, telecom operators, and multinational corporations across the GCC. With a reputation built on professionalism, integrity, and regulatory compliance, Bilkish provides ethical, results-driven recovery services supported by advanced technology and a customer-first approach. Job Description We are looking for a Debt Collector to join our dynamic team in Mumbai. As part of our collections department, you will be responsible for recovering outstanding debts from customers while maintaining respectful and effective communication. Your role is key to minimizing credit losses and supporting healthy financial operations for our clients. Key Responsibilities · Contact debtors via phone, email, or in-person to follow up on overdue payments · Negotiate payment plans in accordance with company policy · Maintain detailed records of collection efforts in the system · Monitor accounts and update statuses based on payment progress · Recommend escalated action (e.g., legal) on unresponsive accounts · Coordinate with legal, compliance, and client service teams · Generate periodic reports for internal and client review · Ensure compliance with UAE laws and internal standards Qualifications & Skills · Minimum High School Diploma (Bachelor’s Degree is an advantage) · 2+ years of experience in debt collection or credit control · Familiarity with UAE debt recovery regulations · Excellent negotiation and conflict resolution skills · Proficient in Microsoft Office and CRM software · Fluent in English (Arabic or other regional languages is a plus) · Strong ethical standards and ability to handle sensitive information Salary & Benefits · Competitive basic salary + performance incentives · Statutory benefits as per Indian law · Career progression opportunities within a growing organization How to Apply Submit your updated CV a directly to: [email protected] Join Bilkish Associates and be part of a team that delivers trust, compliance, and results. Job Type: Full-time Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Provident Fund Experience: total work: 1 year (Preferred) Work Location: In person
Opening for Central Credit Lead with deep expertise in MSME underwriting, specifically in Micro LAP (Loan Against Property). Lead and manage the end-to-end underwriting process for MSME Micro LAP applications at the central level. Review and approve loan proposals within delegated authority, ensuring compliance with internal credit policies and regulatory guidelines. Conduct in-depth analysis of financials, banking patterns, business models, and informal income assessment. Oversee and guide TVR / Video PD decisioning framework and ensure consistency in underwriting quality. Review and evaluate legal and technical reports of collateral properties and identify risk gaps or documentation deficiencies. Support development and refinement of credit policies, scorecards, and standard operating procedures. Work in close coordination with business, legal, risk, and operations teams to ensure smooth credit workflow and TAT adherence. Provide credit insights, portfolio feedback, and early warning triggers to improve portfolio quality and reduce risk. Mentor and train junior underwriters to enhance underwriting capability and decision-making skills. Job Types: Full-time, Permanent, Fresher Pay: ₹305,786.31 - ₹1,365,750.45 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person
Position Overview: We are seeking a highly capable Head of Human Resources to lead our people function with a balance of strategic foresight and strong on-ground execution. This role requires full ownership of all HR functions from people strategy, policy development, and culture building to operations, compliance, and team leadership. The ideal candidate is someone who can think like a strategist and execute like an operator, ensuring that HR becomes a driving force for organizational growth. Key Responsibilities: Strategic Leadership: - Develop and drive the organizations people strategy aligned with business goals. - Partner with the leadership team to provide insights, data, and recommendations on workforce planning, organizational design, and talent needs. - Lead change management initiatives to support company growth and transformation. Culture & Employee Experience: - Build and sustain a high-performance, inclusive, and values-driven culture. - Design initiatives that enhance employee engagement, well-being, and retention. - Act as a custodian of organizational values and communication. Talent Acquisition & Development: - Oversee end-to-end recruitment to ensure timely hiring of high-quality talent. - Create learning & development frameworks, succession planning, and capability-building programs. - Drive performance management processes with a focus on continuous feedback and improvement. HR Operations & Compliance: - Ensure smooth running of HR operations, including payroll, onboarding, HRIS, and employee lifecycle management. - Develop and maintain HR policies, processes, and documentation. - Ensure compliance with all labor laws, statutory requirements, and internal governance standards. People Analytics & HR Systems: - Implement and optimize HR systems for data accuracy, automation, and efficiency. - Utilize HR metrics to track trends and recommend data-backed improvements. Team Leadership: - Lead, mentor, and develop the HR team to deliver high service quality and operational excellence. - Set clear goals, review performance, and foster a culture of accountability and growth. Qualifications & Experience: - Bachelors degree required; Masters in HR/Business Administration preferred. - 8+ years of progressive HR experience with at least 35 years in a leadership role. - Strong understanding of HR strategy, operations, labor law, and HR technology. - Proven experience in scaling teams, driving cultural initiatives, and managing change. - Demonstrated ability to partner with senior leadership and influence at all levels. Key Competencies: - Strategic thinking with hands-on execution capability. - Strong communication and stakeholder management skills. - Problem-solving, decision-making, and conflict-resolution abilities. - High emotional intelligence and a people-first mindset. - Ability to thrive in fast-paced, dynamic environments. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Work Location: In person
Urgent Hiring of Assistant Manager - Learning & Development (L&D) at Multiple States across India Key Responsibilities Identify training needs through performance analysis, audits, business requirements, and stakeholder discussions across regions. Design and deliver training programs including induction, behavioral, functional, leadership, compliance, and soft-skills training. Develop training calendars and execute programs across multiple states using classroom, virtual, and blended learning models. Coordinate with regional HR, business heads, and external trainers to ensure effective training delivery. Create and maintain training content, SOPs, manuals, presentations, assessments, and e-learning modules. Evaluate training effectiveness through feedback, assessments, post-training performance metrics, and ROI analysis. Ensure compliance with statutory, regulatory, and internal policy-related training requirements. Support talent development initiatives such as succession planning, high-potential programs, and leadership development. Maintain training MIS, attendance records, certifications, and reports for management review. Travel to various locations as per training schedules and business needs. Minimum 2 years of experience in Learning & Development Proficiency in MS Office, LMS platforms, and virtual training tools. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person
Urgent Hiring of Assistant Manager - Learning & Development (L&D) at Multiple States across India Key Responsibilities Identify training needs through performance analysis, audits, business requirements, and stakeholder discussions across regions. Design and deliver training programs including induction, behavioral, functional, leadership, compliance, and soft-skills training. Develop training calendars and execute programs across multiple states using classroom, virtual, and blended learning models. Coordinate with regional HR, business heads, and external trainers to ensure effective training delivery. Create and maintain training content, SOPs, manuals, presentations, assessments, and e-learning modules. Evaluate training effectiveness through feedback, assessments, post-training performance metrics, and ROI analysis. Ensure compliance with statutory, regulatory, and internal policy-related training requirements. Support talent development initiatives such as succession planning, high-potential programs, and leadership development. Maintain training MIS, attendance records, certifications, and reports for management review. Travel to various locations as per training schedules and business needs. Minimum 2 years of experience in Learning & Development Proficiency in MS Office, LMS platforms, and virtual training tools. Ready to travel a minimum of 15 days a month. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person
The Field Officer will be responsible for sourcing new clients, conducting field-level activities, supporting loan disbursement and collections and ensuring portfolio quality in assigned areas. The role involves extensive fieldwork and direct interaction with customers. Identify and source potential customers for microfinance / NBFC products. Conduct center meetings, group formation, and customer onboarding. Perform field verification, household visits, and basic credit assessment. Collect and verify KYC documents as per company policy. Support loan disbursement and explain loan terms, repayment schedules, and policies to customers. Ensure timely EMI collections and follow up with customers for overdue payments. Maintain accurate records of customer data, collections, and daily field activities. Build and maintain strong relationships with customers and community members. Ensure adherence to company policies, compliance norms, and ethical practices. Report daily field activities and MIS to the Branch Manager / Area Manager. Support audit, inspection, and compliance-related activities at branch and field level. Strong communication and interpersonal skills. Willingness to work extensively in the field. Basic understanding of microfinance / NBFC operations (preferred). Ability to interact with rural and semi-urban customers. Basic computer knowledge (MS Excel, mobile apps). Problem-solving and negotiation skills. Honest, disciplined, and target-oriented attitude. Two-wheeler preferred (with valid driving license). Willingness to travel locally and work in assigned areas. Flexible to work as per business requirements. Qualification : Minimum: 10+2 / Graduate (any stream preferred). Experience : 0 to 3 years of experience in field operations, microfinance, NBFC or similar roles. Job Types: Full-time, Permanent, Fresher Pay: ₹11,500.00 - ₹17,000.00 per month Benefits: Food provided Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person
Job Summary We are looking for a dedicated and customer-focused Customer Service Executive to manage calls for our microfinance operations. The role involves attending customer queries, collecting service feedback and supporting EMI recovery through tele-calling while maintaining high service standards and compliance with company policies. Key Responsibilities Attend customer calls regarding loan details, EMI schedules, repayments and general queries. Provide accurate information in a polite, professional and empathetic manner. Collect customer feedback on services, field staff behavior, and overall experience. Record feedback, complaints and suggestions accurately in the system. Escalate service-related issues to concerned departments for timely resolution. Conduct reminder calls for due and overdue EMIs as per recovery guidelines. Follow up with customers on payment commitments and update remarks in the system. Ensure ethical recovery practices and adherence to RBI and company norms. Maintain proper call logs, feedback records and recovery status reports. Update customer data and call outcomes in CRM/MIS systems. Share daily/weekly reports with the reporting manager. Required Skills & Competencies Good communication skills in Hindi (local language preferred); basic English knowledge. Ability to handle customers politely and confidently over calls. Basic computer knowledge (MS Excel, CRM systems). Customer-centric attitude with problem-solving skills. Ability to work under targets and follow compliance guidelines. Educational Qualification Minimum 12th Pass / Graduate in any discipline. Preferred Candidate Profile Experience in NBFC / Microfinance / BFSI tele-calling is an added advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Work Location: In person
Job Summary We are looking for a dedicated and customer-focused Customer Service Executive to manage calls for our microfinance operations. The role involves attending customer queries, collecting service feedback and supporting EMI recovery through tele-calling while maintaining high service standards and compliance with company policies. Key Responsibilities Attend customer calls regarding loan details, EMI schedules, repayments and general queries. Provide accurate information in a polite, professional and empathetic manner. Collect customer feedback on services, field staff behavior, and overall experience. Record feedback, complaints and suggestions accurately in the system. Escalate service-related issues to concerned departments for timely resolution. Conduct reminder calls for due and overdue EMIs as per recovery guidelines. Follow up with customers on payment commitments and update remarks in the system. Ensure ethical recovery practices and adherence to RBI and company norms. Maintain proper call logs, feedback records and recovery status reports. Update customer data and call outcomes in CRM/MIS systems. Share daily/weekly reports with the reporting manager. Required Skills & Competencies Good communication skills in Hindi (local language preferred); basic English knowledge. Ability to handle customers politely and confidently over calls. Basic computer knowledge (MS Excel, CRM systems). Customer-centric attitude with problem-solving skills. Ability to work under targets and follow compliance guidelines. Educational Qualification Minimum 12th Pass / Graduate in any discipline. Preferred Candidate Profile Experience in NBFC / Microfinance / BFSI tele-calling is an added advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Work Location: In person