Assistant Branch Manager

Role Overview

The Assistant Branch Manager will support the Branch Manager in managing day-to-day branch operations, driving business growth, ensuring regulatory compliance, and maintaining high standards of customer service. The role requires a strong understanding of fintech products, operational discipline, team coordination, and revenue-focused execution.

This position acts as a bridge between sales, operations, compliance, and technology teams to ensure smooth branch performance and scalability.

Key Responsibilities1. Branch Operations Management

• Assist in managing end-to-end branch operations including onboarding, servicing, and support of merchants, distributors, and partners.
• Ensure smooth execution of fintech services such as UPI Collection, Payout APIs, AEPS, BBPS, DMT, Aadhaar Pay, and related platforms.
• Monitor daily transaction volumes, settlements, chargebacks, and service uptime coordination with the tech team.
• Ensure strict adherence to internal SOPs, risk controls, and escalation protocols.

2. Business Development & Revenue Growth

• Support branch-level sales targets for API onboarding, merchant acquisition, and partner activation.
• Coordinate with Business Development Executives (BDEs) to track leads, conversions, and pipeline movement.
• Identify local market opportunities for fintech adoption and channel expansion.
• Assist in pricing discussions, commercial negotiations, and client retention initiatives.

3. Team Coordination & Supervision

• Supervise branch staff including sales executives, operations executives, and support staff.
• Conduct daily/weekly performance reviews and ensure task accountability.
• Assist in training new hires on fintech products, compliance basics, and customer handling.
• Act as a first-level escalation point for internal team issues and client concerns.

4. Compliance, Risk & Regulatory Support

• Ensure all onboarded clients and partners comply with KYC, AML, and RBI/NPCI guidelines.
• Monitor suspicious transactions, high-risk usage patterns, and repeated chargebacks.
• Coordinate with compliance and legal teams for audits, notices, or regulatory queries.
• Maintain proper documentation and audit-ready records at the branch level.

5. Customer & Partner Relationship Management

• Handle key clients, enterprise partners, and high-value merchants.
• Ensure timely resolution of disputes, chargebacks, and operational issues.
• Maintain strong relationships with banking partners, aggregators, and service providers (as applicable).
• Ensure professional communication standards across WhatsApp, email, and CRM tools.

6. Reporting & MIS

• Prepare and submit daily, weekly, and monthly MIS reports on:
• Business performance
• Revenue and margins
• Operational issues
• Compliance status
• Track KPIs for branch performance and support data-driven decision-making.

Required Skills & CompetenciesFunctional Skills

• Strong understanding of fintech products and transaction-based business models
• Knowledge of UPI, AEPS, BBPS, payouts, settlements, and chargeback processes
• Familiarity with CRM systems, dashboards, and reporting tools
• Basic understanding of RBI/NPCI compliance, KYC/AML norms

Soft Skills

• Leadership and people-management capability
• Strong communication and escalation-handling skills
• High ownership mindset with operational discipline
• Ability to work under pressure in a transaction-sensitive environment

Qualification & Experience

• Bachelor’s degree in Business, Finance, Commerce, or related field (MBA preferred but not mandatory)
• 2–5 years of experience in fintech, banking, NBFC, payments, or financial services
• Prior experience in branch operations, sales coordination, or team supervision is highly desirable

Key Performance Indicators (KPIs)

• Branch revenue growth and target achievement
• Client onboarding quality and activation rate
• Compliance adherence and reduction in risk incidents
• Team productivity and operational efficiency
• Customer satisfaction and retention metrics

Why Join Laraware Pvt Ltd

• Work with a high-growth, AI-driven fintech ecosystem
• Exposure to cutting-edge financial APIs and platforms
• Opportunity to grow into a Branch Manager / Regional Leadership role
• Performance-driven culture with clear accountability and growth paths

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Master's (Required)

Experience:

• B2B sales: 3 years (Required)

Language:

• English (Required)

Work Location: In person