Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Join Team Amex and let's lead the way together. About the Team American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies. The team’s scope is comprised of 3 pillars: Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth. Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future Purpose of the Role This role would be focused on solutioning for GCS Data governance, Data Quality (DQ), and managing DQ Issues. This would involve partnering with stakeholders/GCS teams to gather requirements; performing Root Cause Analysis via data mining and analysis, identifying process gaps or monitoring existing solutions; proposing and presenting the possible solutions to the leaders/stakeholders and if required, working with technology for development of scalable Data Quality solutions. Responsibilities Accountable for the necessary remediation of data quality Issues originating from business processes and accountable for notifying key stakeholders on remediation activities Ensure data quality Issues are captured, managed, and have a plan for remediation that is thorough, complete, and timely to ensure a comprehensive fix is completed. Writing and executing SQL and python scripts to analyze/profile data and solution for data quality issues in a big data environment and propose robust data quality controls. Knowledge of business data and systems that your domain/business unit produce and consume. Participate in project meetings and communicate effectively with leaders, peers, architects, system analysts, project managers & others, reporting project status as required. Utilize data quality and data profiling tools to solution for DQ framework/issue. Understand, gather, and translate project/user requirements into well-defined features/user stories with testable acceptance criteria, via collaboration with multiple stakeholders on requirements and prioritization Work closely with the technology team to develop, test and deliver the defined deliverables. Perform Unit Acceptance Testing (UAT) before accepting the stories. Raise if any bugs/gaps are identified and get that fixed with technology team. Provide proactive solutioning to any sprint blockers. Understanding of data management concepts and practices such as data security, data quality, meta data. Responsible for building scalable data Quality frameworks for enterprise projects. Minimum Qualifications: Business Outcomes: Deliver high quality & accurate Data Quality solutioning within deadlines. Understanding the gaps and remediating the same as per business requirements. Accountable for the Agile delivery framework. Tracking progress and sharing project updates to ensure stakeholder satisfaction. Academic Background & Past Experience MBA or Bachelor/Advanced degree in science, computer science, information technology, information management 2-5 years of relevant experience as product/business analyst Functional Skills/Capabilities Strong stakeholder management and excellent written & verbal communication. Experience in requirement gathering, product management, backlog creation, project tracking and comprehensive documentation. Experience with Agile Scum process and principles and actively leading Agile ceremonies (Scrum, Grooming, Retrospective) Ability to multi-task with high precision & quality delivery. Ability to independently drive, track and ensure accurate delivery. Technical Skills/Capabilities Strong SQL/Python and MS Excel- data querying and analysis. JIRA for User Stories and Agile Scrum Management. Confluence, MS Word & PowerPoint for documentation. MS Excel knowledge and SQL/Hive for data analysis. ML experience a plus but not compulsory. Understanding of Data Governance, Data Quality, Data lineage, and Data Transformation is a plus. Preferred Qualifications: A good balance of technical knowledge and business acumen. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less
