Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Our Team and let's lead the way together.

How will you make an impact in this role?

As part of the Global Servicing (GS), the Control Management team is primarily focused on –

• Safeguarding the Company’s brand and assets

• Driving adherence to internal policies

• Meeting regulatory expectations while balancing the execution of key business strategies

The Team collaborates across key stakeholders to drive the necessary controls and oversight, enabling GS stakeholders to set the standard for a seamless and differentiated customer experience.

The Analyst, Control Management Reporting & Analytics will support GS by managing risk and controls to ensure compliance with global legal and regulatory requirements. This role will have responsibilities to support the output reporting for the Regulatory Business Self Testing (RBST) and Procedural Business Self Testing (PBST) monitoring program for GS. The Analyst will also collaborate across internal teams to support data requests and partner with colleagues across GS and MIS to define reporting requirements. The successful candidate will have a high level of intellectual curiosity, partnered with an eye for precision & accuracy which will allow for the flawless execution of a large, complex RBST and PBST programs and will be a key participant in our continuous journey to uplift and transform this process.

Responsibilities: The Analyst: Control Management will -

• Act as sample management resource and will extract or export staff roster from various sources assisting inventory uploads for RBST and PBST programs
• Reconcile samples uploaded against those monitored on testing platform by extracting information from cornerstone and produce periodic reporting highlighting key insights
• Collaborate with frontline teams by preparing and sharing vacant sample reporting and resolve/manage disputes raised by team leaders
• Drive and deliver Regulatory/Governance reports for Testing, Compliance & Operations/Frontline teams using big data platforms (LUMI, Cornerstone), SAS/SQL, Python etc
• Work closely with program intake/management, business, testing and compliance teams to ensure reporting requirements are met across all functions and markets
• Analyze and create visualizations using Tableau, MS Excel etc
• Timely and accurate response for audit and regulatory requests
• Work to improve current processes via automation opportunities to create efficiencies
• Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization

Required Qualifications:

• Bachelor's/master’s degree in a quantitative field preferred (e.g., Statistics, Econometrics, Engineering, Mathematics, Computer Science) or MBA, advance degree preferred
• Strong programming/analytic skills are required (SQL, R, PYTHON, HIVE etc)
• Working experience in reporting (i.e. data visualization, Tableau, PowerBI, MS Excel)
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Experience and proven record of statistical analysis and experience in statistical modeling techniques (e.g., regression, cluster analysis, segmentation) and analytics/Econometrics to effectively solve complex business problems
• Experience working with large datasets, ODL, identifying ingestion issues and proactively collaborating to resolve data related issues
• Flexibility and adaptability to work within tight deadlines and changing priorities.
• Ability to compile and communicate complex data analysis
• Desire to innovate and work on challenging projects and ability to adapt to dynamically changing environment
• Excellent communication skills, both verbal and written; ability to articulate business problems and implement solutions

Preferred Qualifications:

• GS knowledge and expertise
• Experience working with large datasets and machine learning algorithms to develop best in class predictive modeling (including neural networks)
• Ability to challenge the status quo and drive continuous improvements
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.