Account manager

Primary job title:

• Serve as the primary point of contact for assigned client accounts—drive onboarding, adoption, and day-to-day relationship management to ensure long-term retention.
• Develop and execute account plans that increase customer lifetime value through renewals, upsells, and cross-sell initiatives aligned to client needs.
• Negotiate contract renewals and amendments, manage pricing discussions, and close commercial agreements to meet revenue targets.
• Proactively monitor account health using CRM analytics and usage metrics; identify churn signals and implement mitigation plans.
• Coordinate cross-functional delivery with product, implementation, and support teams to meet SLAs and ensure high-quality customer outcomes.
• Prepare and present business reviews, performance reports, and ROI-driven recommendations to senior client stakeholders.
  

Skills & Qualifications

Must-Have

• Proven track record managing B2B customer accounts with demonstrable retention and revenue outcomes.
• Hands-on experience with Salesforce or HubSpot for pipeline and account management.
• Strong competency in CRM analytics and account health monitoring.
• Demonstrated skills in contract negotiation and renewal management.
• Experience driving upselling and cross-selling campaigns within existing accounts.
• Comfortable working on-site in India and collaborating across sales, product, and support teams.
  

Preferred

• Experience in SaaS or HR tech account management.
• Familiarity with LinkedIn Sales Navigator or similar prospecting tools.
• Experience creating account playbooks and process documentation.
  

• High-impact role with direct ownership of strategic accounts and visible revenue KPIs.
• Collaborative, execution-focused environment with regular cross-functional exposure.
• On-site engagement that enables deep client relationships and faster decision cycles.