Zonal Manager

We’re looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes. • Drive business growth for both topline and bottom-line in the Zone. • Develop and execute the annual operating plan, including revenue and cost forecasting. • Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members. • Ensure timely delivery of services, maintaining high standards for client satisfaction. • Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction. • Establish a robust system for maximizing customer retention. • Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences. Key Skills: • Expertise in client engagement and application of effective field sales strategies • Strong problem-solving ability with quick decision-making under pressure • Excellent verbal communication and active listening skills • Strategic mindset with the ability to identify and create new business opportunities • Proven team management and interpersonal capabilities • Skilled in data analysis, reporting, and performance tracking • Target-driven with a strong focus on achieving and exceeding goals • Demonstrated leadership with the ability to inspire and guide large teams Experience and Education: • MBA graduate with strong academics • 7+ yrs. of experience in Sales / Servicing / Retention • Preference for candidates with team handling experience of 100+ team members in last 4yrs