Zonal Manager

Job Summary

The Zonal Manager will be responsible for driving strategic planning, operational excellence, and revenue growth across educational centers within the assigned zone. This role involves developing and implementing strategies to enhance center performance, aligning with senior management to set sales and operational goals, and monitoring market trends for continuous improvement. The Zonal Manager will oversee day-to-day operations, ensuring compliance with company policies, regulatory standards, and SOPs.

• Develop and implement strategic plans to improve the performance, efficiency, and reach of educational centers within the zone.
• Collaborate with senior leadership to define and achieve zonal sales targets and operational KPIs.
• Stay informed about market trends and competitor activities to identify new opportunities and mitigate potential risks.
• Oversee and manage the day-to-day operations of all educational centers to ensure seamless execution and productivity.
• Ensure adherence to company policies, quality standards, and applicable regulatory guidelines.
• Drive consistency by implementing and monitoring standard operating procedures (SOPs) across all centers.
• Drive sales initiatives to meet or exceed revenue goals across the zone.
• Design and execute zonal marketing campaigns, promotions, and outreach activities to boost enrollments.
• Build and maintain strong relationships with key stakeholders, including parents, schools, and local communities.
• Lead, train, and manage center heads and their respective teams across all centers.
• Conduct regular performance reviews, set goals, and provide coaching to enhance individual and team effectiveness.
• Create a culture of collaboration, motivation, and continuous professional development.
• Prepare, monitor, and manage zonal budgets effectively.
• Analyze financial reports and ensure profitability by implementing cost-saving initiatives where required.
• Track center-wise performance metrics and align resources for optimum utilization.
• Maintain high standards of customer satisfaction across centers.
• Address customer queries, concerns, and complaints promptly and effectively.
• Regularly collect and analyze customer feedback to improve overall service quality and student outcomes.
• Prepare and submit regular reports on operational performance, sales achievements, and financial results to senior management.
• Act as a communication bridge between corporate/regional offices and center teams.
• Represent the company at relevant events, conferences, and meetings within the zone.

Key Skills & Competencies:

• Strong leadership and team management skills
• Proven track record in sales and operational management
• Strategic thinking and problem-solving abilities
• Financial acumen and analytical mindset
• Excellent communication and stakeholder management skills
• Ability to work under pressure and handle multi-location responsibilities