We’re looking for a hands-on Growth Manager to drive top-of-funnel growth across our platforms—App, dWeb, and mWeb. Your mandate: Grow the number of monthly new users through a mix of paid, organic, and lifecycle initiatives. You’ll work closely with Product, Design, Tech, and Analytics while owning a lean, high-impact growth team. Responsibilities · Drive the full acquisition-to-activation funnel across platforms (App, Web, MWeb). · Run paid campaigns on Google, Meta, and programmatic platforms; manage ROAS and CAC. · Scale organic channels—SEO, content marketing, referral loops, and community engagement. · Own and optimise Play Store & App Store listings · Collaborate across teams to build high-utility organic content (train tips, IRCTC hacks, etc.). · Lead brand visibility and positioning efforts to build recall, especially in Tier 2/3 cities. · Design and run lifecycle journeys (push, WhatsApp, email) via CleverTap to drive repeat usage. · Monitor funnel metrics using GA4, BigQuery, Metabase; maintain weekly dashboards. · Lead and mentor a small pod: SEO, Paid Marketing, CRM. · Run continuous A/B tests across landing pages, onboarding flows, and campaigns. Required Skills · Hands-on with Google Ads, Meta Ads, campaign optimization. · Strong grasp of SEO/ASO and Play Store listing best practices. · Lifecycle automation experience · Structured thinker with a bias for action, analytical mindset, and team leadership skills. Show more Show less
We're #Hiring: Territory Manager-Panjim Goa RESPONSIBILITIES:- Sales Owning offline bus ticket sales in the region through travel agents and keeping a daily account Achieving ticket sales targets and agents onboarding numbers, educating and training agents regarding our B2B portal Regular visit to agents and relationship management; cash collection and deposit if required Responsible for spot bus ticket bookings and boarding point sales activities. Operations Responsibility of boarding the passengers to buses at dedicated boarding point through bus captains Ensuring amenities on the buses are as promised to our customers Supervision of service performance and continuous improvement – customer ratings, NPS, on time arrival & departure Regular coordination with bus operators and their staff to fix bus related issues within stipulated time Handle ground staff like bus captains, driver/helpers and ensure compliance & SOP implementation Execution of centrally devised offline promotional campaigns and marketing activities in the city. Interested candidates share your profile on careers@intrcity.com pratibha.singh@intrcity.com Show more Show less
Operations:- Ensuring that short distance routes are running smoothly through coordination with ground team as well as relevant external stakeholders Ownership of customer experience, finding out issues & bottlenecks affecting customers and getting those resolved. Keeping an eye on all important reports, make changes wherever required, and derive actionable. Regular coordination with bus operators and their staff to fix bus related issues within stipulated time. Ensure compliance & SOP implementation, Business Development Meeting potential prospects about starting and reallocating short routes Achieving business targets and continuous tracking of relevant performance Show more Show less
We are looking for a detail-oriented 'Junior Associate - Quality & Training' to join our team. The role involves monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to ensure a high standard of customer service. Job Responsibilities: Listen to recorded calls to check quality and accuracy. Report call issues or problems to senior team members. Support training of new joinees. Help update call scripts or guidelines when needed. Work with team leads to improve agent performance. Keep records of quality checks and reports.
You are a detail-oriented Junior Associate - Quality & Training who will be responsible for monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to maintain a high level of customer service. Your main duties will include listening to recorded calls, reporting call issues, supporting training of new team members, updating call scripts or guidelines, collaborating with team leads to enhance agent performance, and maintaining records of quality checks and reports. Your focus will be on ensuring that customer interactions meet the desired quality and accuracy standards, contributing to the overall improvement of customer service within the organization.,
Salary will be 22k Last in hand. Below is the JD:- Field Technician - Candidate must have at least 2 year of experience as an On-Field technician. - Must have experience in CCTV installation and maintenance. - Must be comfortable with DC/AC wiring and tools such as Multimeter, Drill Machine etc. - Must be comfortable working on the field, traveling and doing device installation in buses. - Two wheeler is mandatory Responsibilities - Installation, Wiring and Maintenance of Wi-Fi devices, CCTV Cameras, GPS tracker in buses. - This field job may require traveling to outstation time to time. Base Location : Hyderabad Education : Diploma or relevant in the field of electricals Languages: Must be familiar with Hindi.
Broad responsibilities will lie with operations excellence, effective team management, and Business P&L Management.Ø We are looking for a resource who should be able to understand a Bus industry as whole(which includes Operator supply, Agent network, Local behaviors of bus – groundtransportation).Ø He will work to establish our IntrCity – Smart bus brand in the territory / zone and build anetwork of bus operations, Agent’s network and work towards brand visibility for generatingtickets for IntrCity buses.Ø Candidates will take care of Boarding and Retail sales through the team, by Travel agents and Touts /Walk-ins along with the managing boarding procedure.Ø Should be up to date with the market knowledge of intercity bus travel and ensure that allopportunities to grow market share are tapped for buses running in assign territory. Characteristic of the candidate: Ø Responsible for recruitment and training for Bus captains and other allied staff for busoperations.Ø Build a team / workforce high on integrity and ethics as DNAØ Build systems and processes to take care of daily bus operations escalations with speed andaccuracy.Ø Data-based decision making
Company Description RailYatri is a Made-in-India and Made-for-India product company that functions as an intelligent and consumer-centric travel platform. We are the fastest growing brand in the intercity transportation domain, expanding 15-20% month-on-month across Train Ticketing, IntrCity Smart Buses, and Transit Food business verticals. Our mission is to simplify travel for people in India by building smarter products for our millions of users. We provide a dynamic work environment where meetings count, teamwork thrives, and diverse perspectives are valued. Role Description This is a full-time on-site role located in Ernakulam for a Customer Service Executive. The Customer Service Executive will handle day-to-day tasks including providing customer support, managing customer service, and ensuring customer satisfaction. The role involves interacting with customers, addressing their concerns, resolving issues, and maintaining high service standards. Qualifications Customer Service and Customer Support skills Customer Service Management and Customer Satisfaction skills Strong Interpersonal Skills Excellent problem-solving and conflict resolution capabilities Ability to work independently and as part of a team Good verbal and written communication skills. Language Proficiency in English, Hindi and Tamil. Experience in a similar role preferred Ability to work for Targets.
Location: Kochi Duration: 3 Months Type: Internship Job Description: We are looking for an enthusiastic HR Intern to support our recruitment efforts. This is a great opportunity to gain hands-on experience in the hiring process and learn about HR practices in a dynamic work environment. Key Responsibilities: Source, screen resumes and schedule interviews Coordinate with candidates for scheduling interviews Maintain recruitment records and databases Support other HR tasks as needed Requirements: Degree in HR, Business, or related field Strong communication and organizational skills Interest in recruitment Basic knowledge of MS Office and Google Workspace Previous internship experience in Recruiting. (Highly Preferred)
As a Territory Manager in Panjim, Goa, you will be responsible for managing sales and operations in the region. Your primary responsibilities will include: Sales: - Managing offline bus ticket sales through travel agents, ensuring a daily account is maintained. - Achieving ticket sales targets and onboarding new agents, providing education and training on our B2B portal. - Regularly visiting agents, maintaining relationships, collecting and depositing cash when necessary. - Handling spot bus ticket bookings and sales activities at boarding points. Operations: - Boarding passengers onto buses at dedicated points with the help of bus captains. - Ensuring amenities on the buses meet customer expectations. - Supervising service performance, focusing on customer ratings, NPS, on-time arrivals, and departures. - Coordinating with bus operators and staff to address bus-related issues promptly. - Managing ground staff like bus captains, drivers, and helpers, ensuring compliance with SOPs. - Implementing centrally devised offline promotional campaigns and marketing activities in the city. If you are interested in this opportunity, please share your profile with us at careers@intrcity.com or pratibha.singh@intrcity.com.,