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Training and Quality Associate

Training and Quality Associate

RailYatri.in

1 - 5 years

0 Lacs

kochi kerala

Posted:1 week ago| Platform: Shine logo

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Skills Required

continuous improvement customer service training monitoring customer interactions evaluating call quality call scripts quality checks

Work Mode

On-site

Job Type

Full Time

Job Description

You are a detail-oriented Junior Associate - Quality & Training who will be responsible for monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to maintain a high level of customer service. Your main duties will include listening to recorded calls, reporting call issues, supporting training of new team members, updating call scripts or guidelines, collaborating with team leads to enhance agent performance, and maintaining records of quality checks and reports. Your focus will be on ensuring that customer interactions meet the desired quality and accuracy standards, contributing to the overall improvement of customer service within the organization.,

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Training and Quality Associate