Zoho Administrator

Job Description

Position Overview: We are seeking an experienced and versatile Zoho Administrator to join CRM team at GEDU Noida. The ideal candidate should have a deep functional and technical understanding of the Zoho One suite, including Zoho CRM, Creator, Projects, Desk, and Zoho Analytics. This role is primarily responsible for system administration, user management, access control, configuration management, data quality monitoring, and supporting day-to-day operational excellence across the CRM platform. Duties and Responsibilities: Manage user access, roles, profiles, security settings, and permission sets across Zoho applications. Monitor data quality, identify inconsistencies, and perform regular data cleansing. Configure workflows, automation rules, assignment rules, validation rules, and layouts within Zoho CRM and other modules. Administer CRM processes related to lead lifecycle management, task automation, and approval processes. Create and manage custom fields, modules, views, dashboards, and reports. Coordinate with cross-functional teams (Sales, Marketing, Admissions, Visa) to support process alignment within CRM. Provide frontline support for system issues, troubleshoot user problems, and escalate to developers as needed. Support integration management across Zoho CRM, Desk, Campaigns, Voice, and other third-party platforms (e.g., WhatsApp, Five9, Zapier). Ensure compliance with data protection regulations by implementing field masking, data sharing rules, and audit tracking. Conduct end-user training sessions, prepare training materials, and drive system adoption among users. Support regular system upgrades, testing, and documentation activities. Required Skills and Qualifications: 2–5 years of experience as a Zoho Administrator or CRM System Administrator. Strong knowledge of Zoho CRM and Zoho One apps like Desk, Campaigns, SalesIQ, and Zoho Analytics. Proficiency in setting up workflows, blueprints, lead assignment rules, escalation rules, and layouts. Solid understanding of data security, sharing rules, and user access management. Ability to troubleshoot day-to-day CRM operational issues. Familiarity with basic Deluge scripting and custom functions is a plus. Good analytical and organizational skills with a keen attention to detail. Ability to work collaboratively with cross-functional teams and handle multiple priorities. Strong communication and user training skills. Nice to have Skills and Qualifications: Experience in managing CRM for Ed-Tech or SaaS environments. Exposure to Zoho Flow, Webhooks, or other integration tools. Experience in managing telephony integration (Five9, Zoho Voice, WhatsApp & other applications). Knowledge of GDPR compliance and data security practices in CRM systems. Experience in working with ticketing systems like JIRA, ServiceNow for CRM change management. Familiarity with CRM analytics and building custom reports/dashboards in Zoho Analytics. Experience in creating release dashboards in Atlassian JIRA/Confluence or other Wikis. Preparation of release management plan and creating workflows in tools like JIRA/Atlassian for approval processes etc. Experience: 2–5 years of hands-on experience as a Zoho Administrator managing multi-brand or multi-functional CRM operations. Educational Qualification(s): BE/B.Tech/MCA/MTech or equivalent in Computer Science or a related field. To know our privacy policy, please click the link below: https://gedu.global/wp-content/uploads/2023/09/GEDU-Privacy-Policy-22092023-V2.0-1.pdf Show more Show less