Zoho Administrator

Position Overview

platform expert, solution builder, and technical innovato

.

Core Responsibilities

1. Zoho Development & Customization

• Design and implemen

  t custom modules, fields, layouts, and workflo

  ws across Zoho One applications
• Us

  e Deluge scripti

  ng and low-code tools to automate complex processes
• Build custom applications wit

  h Zoho Creat

  or to address unique organizational needs
• Customize dashboards and reports to provide actionable insight

2. Integration & Automation

• Integrate Zoho apps with each other and with external systems (e.g., Slack, QuickBooks, payment gateways, APIs)
• Develop automated workflows usin

  g Zoho Flow, Webhooks, and custom AP

  I
• Collaborate with IT/development teams to implement advanced, cross-functional solutions

3. Application Architecture & Optimization

• Maintain and optimize Zoho system architecture for performance, scalability, and data integrity
• Review and enhance workflows, automations, and custom functions to improve efficiency
• Ensure system security and compliance across modules

4. Process Documentation & Knowledge Sharing

• Document custom functions, scripts, integrations, and workflows
• Maintain a library of reusable components, templates, and low-code apps
• Train internal teams on technical features, best practices, and self-service solutions

5. Advanced Reporting & Analytics

• Design custom dashboards and reports usin

  g Zoho Analyti

  cs and CRM reporting tools
• Monitor data across modules, identify gaps, and optimize automation and reporting
• Provide leadership with technical insights for process improvements and strategic decision-making

6. Client Onboarding & Experiences

• Streamline client onboarding using Zoho CRM, Desk, and Projects
• Ensure client-facing modules deliver a smooth, professional experience
• Enhance client visibility and engagement through automated workflows and reporting

7. Collaboration & Project Management (Technical)

• Translate business requirements into technical solutions
• Manage development projects, track milestones, and implement enhancements
• Support change management for new features, upgrades, and custom solutions

Requirements Qualifica

Must Have:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 3-5 years of Zoho experience
• Proven experience in leading and managing Zoho projects from start to finish
• Strong understanding of Zoho One applications and integration amongst modules
• Excellent analytical and problem-solving skills with the ability to identify and develop solutions to complex business challenges.