About Eagle Eye Networks: Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview: As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities include : Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills and Experience Needed : 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic fast moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture, your presence is required in the office five days a week to keep the energy, engagement and speed going. Overview The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM and Eagle Eye’s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs.You will also work to provide key KPI’s, data and analytics and be responsible to define key sales and business operations processes. This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions. Location: Bangalore, India (In-office, 5 days a week) Shift: 9-hour shift (1-hour break), covering U.S. time zones: 7:00 AM - 7:00 PM Austin time (8:00 AM - 5:00 PM East to West Coast) Reports to: Lead of Deal Desk (Revenue Operations Team) Data Entry and System Management (70%): Accurately input and manage sales data in Zoho CRM and EE Admin systems. Track deal flow, contracts, and sales activity while ensuring high data integrity. Process orders and sales information in a timely and organized manner. Sales Team Support (20%): Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes. Provide support by helping sales reps access the right tools, content, and contacts for their deals. Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges. System Mastery and Improvement (10%): Become an expert in the use of Zoho CRM and EE Admin to optimize sales operations. Continuously work on improving the process and system efficiency to better support the sales organization. Qualifications Experience: 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply. Skills: Proficiency with CRM systems (Zoho CRM experience is a plus). Having sales operations experience is a huge plus. Strong attention to detail, excellent data management, and organizational abilities. Effective communication skills for coordinating across teams and regions. Ability to manage time efficiently and work within a U.S. time zone. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Eagle Eye Networks is seeking a highly skilled operations and CRM administrator with a unique skill set that will allow us to manage and optimize our quote and order process and manage our CRM. The ideal candidate will be responsible for the configuration, customization, maintenance, and support of our Zoho platform, specifically CRM and Analytics in support of our quote to order/deal process.. They will also possess the ability to and understanding to manage critical deal and order operations processes. This role requires an analytical and operations background that is mixed with strong understanding and experience with Zoho applications. The ability to understand the sales process and apply that understanding to solutions configuration and collaborate and communicate effectively with stakeholders is a plus. Responsibilities: Operations Management: Participate in the planning and implementation of quote and order processes and initiatives. Gather and document business requirements. Manage project timelines and deliverables. Communicate project status to stakeholders. Manage operations team members Zoho System Administration: Configure and maintain all Zoho applications (e.g., Zoho CRM, Zoho Desk, Zoho Books, Zoho Campaigns, etc.). Manage user accounts, roles, permissions, and security settings. Perform regular system audits and ensure data integrity. Implement and maintain workflows, automation rules, and custom functions. Troubleshoot and resolve technical issues related to Zoho applications. Customization and Development: Customize Zoho applications to meet specific business requirements. Develop and implement custom modules, fields, layouts, and reports. Utilize Zoho Creator (or other relevant Zoho development tools) to build custom applications and integrations. Integrate Zoho applications with other third-party systems. Training and Support: Provide training and support to end-users on Zoho applications. Create and maintain documentation for Zoho processes and procedures. Assist users with troubleshooting and resolving issues. Act as the primary point of contact for Zoho-related inquiries. Data Management and Reporting: Manage data imports, exports, and migrations. Develop and generate reports and dashboards to track key performance indicators (KPIs). Ensure data accuracy and consistency. Implement data backup and recovery procedures. Staying Current: Stay up-to-date with the latest Zoho updates, features, and best practices. Evaluate and recommend new Zoho applications and features to improve business processes. Qualifications: Bachelor s degree in Information Technology, Business Administration, or a related field (or equivalent experience) Experience with managing sales operations; specifically with the order to cash process. Proven experience, of 4-7 years, as a Zoho Administrator Strong understanding of Zoho CRM and Zoho Analytics Proficiency in configuring and customizing Zoho applications. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to manage and influence team members. Experience with API integrations is a plus Experience with SQL is a plus. Zoho certifications required.

About Us: Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic fast moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture, your presence is required in the office five days a week to keep the energy, engagement and speed going. Overview: The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM and Eagle Eye s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs.You will also work to provide key KPI s, data and analytics and be responsible to define key sales and business operations processes. This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions. Location: Bangalore, India (In-office, 5 days a week) Shift: 9-hour shift (1-hour break), covering U.S. time zones: 7:00 AM - 7:00 PM Austin time (8:00 AM - 5:00 PM East to West Coast) Reports to: Lead of Deal Desk (Revenue Operations Team) Data Entry and System Management (70%): Accurately input and manage sales data in Zoho CRM and EE Admin systems. Track deal flow, contracts, and sales activity while ensuring high data integrity. Process orders and sales information in a timely and organized manner. Sales Team Support (20%): Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes. Provide support by helping sales reps access the right tools, content, and contacts for their deals. Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges. System Mastery and Improvement (10%): Become an expert in the use of Zoho CRM and EE Admin to optimize sales operations. Continuously work on improving the process and system efficiency to better support the sales organization. Qualifications: Experience: 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply. Skills: Proficiency with CRM systems (Zoho CRM experience is a plus). Having sales operations experience is a huge plus. Strong attention to detail, excellent data management, and organizational abilities. Effective communication skills for coordinating across teams and regions. Ability to manage time efficiently and work within a U.S. time zone. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don t have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Eagle Eye Networks Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye’s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities Include Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills And Experience Needed 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points

About Eagle Eye Networks Eagle Eye Networks is the world's leading cloud video surveillance platform. Powered by an ever-evolving set of powerful AI and analytics, our open platform provides global security, instantaneous visibility and customizable insights directly to our customers on the Web, Desktop and Mobile. Overview At Eagle Eye Networks, we're in search of an experienced Network Operations Center (NOC) Engineer who thrives in a dynamic and fast-paced environment. As a part of our team, you'll oversee and participate in the monitoring and maintenance of our server, network, and application health. You'll be responsible for responding to alerts, following runbooks, and escalating issues to the appropriate teams when needed. In this critical role, you'll help shape our incident management processes, and directly contribute to our mission of delivering top-tier services to our customers. Must-Have Desired Skills & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. Minimum 3 to 5 Years of IT Experience: Candidates must possess a minimum of three to five years of experience in Information Technology. Willingness to Learn: Demonstrated eagerness and openness to acquiring new skills and knowledge. Open for Shifts: Flexibility to work in rotational shifts. Good Communication Skills: Ability to effectively convey technical information to non-technical end-users in a clear and concise manner. Proficiency in writing and maintaining technical documentation, such as runbooks and procedural guides. Experience in Linux: Minimum one year experience as a Linux administrator. A CLI expert and good knowledge and understanding of storage and networking. Proven Experience in NOC / Production Support Environment: Demonstrated track record of successful performance in an NOC or similar production support environment. Experience in Telecom/Banking Institution: Experience in telecommunications or banking institutions with private data centers is advantageous. Production Monitoring, Incident Handling, and Ticket Handling Experience: Proficiency in monitoring production environments and responding to incidents effectively. Basic Scripting Knowledge: Familiarity with basic scripting languages such as Bash or Python. Should be able to automate the repeated tasks if required. Knowledge of Monitoring Tools: Familiarity with common monitoring tools such as Prometheus and Grafana Nice To Have Application and Infrastructure Troubleshooting Skills: Ability to diagnose and resolve issues related to applications and infrastructure. Moderate Understanding of K8s Cluster: Proficiency in key concepts of Kubernetes clusters, including Master node, Worker node, pods, deployments, daemonsets, services, etc. Familiarity with the principles and practices of DevOps culture and proficiency in commonly used DevOps tools such as Ansible and GitHub. Basic Knowledge of Networking: Routers, Switches, CNI, Traceroute, Packet capturing, Ingress, Egress, Port forwarding, etc. Responsibilities Monitor server, network, and application health and take immediate action to maintain high availability and reliability. Respond to system and network alerts following documented procedures and runbooks. Adhere to the incident management process, ensuring a timely response to alerts. Write and maintain technical documentation, including runbooks and procedural guides. Collaborate with other teams on incident resolution, communication, and prevention. Conduct system performance and capacity reviews and recommend improvements. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops, trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.