Eagle Eye Networks

About Eagle Eye Networks: Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview: As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities include : Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills and Experience Needed : 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic fast moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture, your presence is required in the office five days a week to keep the energy, engagement and speed going. Overview The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM and Eagle Eye’s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs.You will also work to provide key KPI’s, data and analytics and be responsible to define key sales and business operations processes. This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions. Location: Bangalore, India (In-office, 5 days a week) Shift: 9-hour shift (1-hour break), covering U.S. time zones: 7:00 AM - 7:00 PM Austin time (8:00 AM - 5:00 PM East to West Coast) Reports to: Lead of Deal Desk (Revenue Operations Team) Data Entry and System Management (70%): Accurately input and manage sales data in Zoho CRM and EE Admin systems. Track deal flow, contracts, and sales activity while ensuring high data integrity. Process orders and sales information in a timely and organized manner. Sales Team Support (20%): Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes. Provide support by helping sales reps access the right tools, content, and contacts for their deals. Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges. System Mastery and Improvement (10%): Become an expert in the use of Zoho CRM and EE Admin to optimize sales operations. Continuously work on improving the process and system efficiency to better support the sales organization. Qualifications Experience: 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply. Skills: Proficiency with CRM systems (Zoho CRM experience is a plus). Having sales operations experience is a huge plus. Strong attention to detail, excellent data management, and organizational abilities. Effective communication skills for coordinating across teams and regions. Ability to manage time efficiently and work within a U.S. time zone. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Eagle Eye Networks is seeking a highly skilled operations and CRM administrator with a unique skill set that will allow us to manage and optimize our quote and order process and manage our CRM. The ideal candidate will be responsible for the configuration, customization, maintenance, and support of our Zoho platform, specifically CRM and Analytics in support of our quote to order/deal process.. They will also possess the ability to and understanding to manage critical deal and order operations processes. This role requires an analytical and operations background that is mixed with strong understanding and experience with Zoho applications. The ability to understand the sales process and apply that understanding to solutions configuration and collaborate and communicate effectively with stakeholders is a plus. Responsibilities: Operations Management: Participate in the planning and implementation of quote and order processes and initiatives. Gather and document business requirements. Manage project timelines and deliverables. Communicate project status to stakeholders. Manage operations team members Zoho System Administration: Configure and maintain all Zoho applications (e.g., Zoho CRM, Zoho Desk, Zoho Books, Zoho Campaigns, etc.). Manage user accounts, roles, permissions, and security settings. Perform regular system audits and ensure data integrity. Implement and maintain workflows, automation rules, and custom functions. Troubleshoot and resolve technical issues related to Zoho applications. Customization and Development: Customize Zoho applications to meet specific business requirements. Develop and implement custom modules, fields, layouts, and reports. Utilize Zoho Creator (or other relevant Zoho development tools) to build custom applications and integrations. Integrate Zoho applications with other third-party systems. Training and Support: Provide training and support to end-users on Zoho applications. Create and maintain documentation for Zoho processes and procedures. Assist users with troubleshooting and resolving issues. Act as the primary point of contact for Zoho-related inquiries. Data Management and Reporting: Manage data imports, exports, and migrations. Develop and generate reports and dashboards to track key performance indicators (KPIs). Ensure data accuracy and consistency. Implement data backup and recovery procedures. Staying Current: Stay up-to-date with the latest Zoho updates, features, and best practices. Evaluate and recommend new Zoho applications and features to improve business processes. Qualifications: Bachelor s degree in Information Technology, Business Administration, or a related field (or equivalent experience) Experience with managing sales operations; specifically with the order to cash process. Proven experience, of 4-7 years, as a Zoho Administrator Strong understanding of Zoho CRM and Zoho Analytics Proficiency in configuring and customizing Zoho applications. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to manage and influence team members. Experience with API integrations is a plus Experience with SQL is a plus. Zoho certifications required.

About Us: Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic fast moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture, your presence is required in the office five days a week to keep the energy, engagement and speed going. Overview: The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM and Eagle Eye s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs.You will also work to provide key KPI s, data and analytics and be responsible to define key sales and business operations processes. This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions. Location: Bangalore, India (In-office, 5 days a week) Shift: 9-hour shift (1-hour break), covering U.S. time zones: 7:00 AM - 7:00 PM Austin time (8:00 AM - 5:00 PM East to West Coast) Reports to: Lead of Deal Desk (Revenue Operations Team) Data Entry and System Management (70%): Accurately input and manage sales data in Zoho CRM and EE Admin systems. Track deal flow, contracts, and sales activity while ensuring high data integrity. Process orders and sales information in a timely and organized manner. Sales Team Support (20%): Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes. Provide support by helping sales reps access the right tools, content, and contacts for their deals. Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges. System Mastery and Improvement (10%): Become an expert in the use of Zoho CRM and EE Admin to optimize sales operations. Continuously work on improving the process and system efficiency to better support the sales organization. Qualifications: Experience: 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply. Skills: Proficiency with CRM systems (Zoho CRM experience is a plus). Having sales operations experience is a huge plus. Strong attention to detail, excellent data management, and organizational abilities. Effective communication skills for coordinating across teams and regions. Ability to manage time efficiently and work within a U.S. time zone. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don t have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Eagle Eye Networks Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye’s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities Include Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills And Experience Needed 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points

About Eagle Eye Networks Eagle Eye Networks is the world's leading cloud video surveillance platform. Powered by an ever-evolving set of powerful AI and analytics, our open platform provides global security, instantaneous visibility and customizable insights directly to our customers on the Web, Desktop and Mobile. Overview At Eagle Eye Networks, we're in search of an experienced Network Operations Center (NOC) Engineer who thrives in a dynamic and fast-paced environment. As a part of our team, you'll oversee and participate in the monitoring and maintenance of our server, network, and application health. You'll be responsible for responding to alerts, following runbooks, and escalating issues to the appropriate teams when needed. In this critical role, you'll help shape our incident management processes, and directly contribute to our mission of delivering top-tier services to our customers. Must-Have Desired Skills & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. Minimum 3 to 5 Years of IT Experience: Candidates must possess a minimum of three to five years of experience in Information Technology. Willingness to Learn: Demonstrated eagerness and openness to acquiring new skills and knowledge. Open for Shifts: Flexibility to work in rotational shifts. Good Communication Skills: Ability to effectively convey technical information to non-technical end-users in a clear and concise manner. Proficiency in writing and maintaining technical documentation, such as runbooks and procedural guides. Experience in Linux: Minimum one year experience as a Linux administrator. A CLI expert and good knowledge and understanding of storage and networking. Proven Experience in NOC / Production Support Environment: Demonstrated track record of successful performance in an NOC or similar production support environment. Experience in Telecom/Banking Institution: Experience in telecommunications or banking institutions with private data centers is advantageous. Production Monitoring, Incident Handling, and Ticket Handling Experience: Proficiency in monitoring production environments and responding to incidents effectively. Basic Scripting Knowledge: Familiarity with basic scripting languages such as Bash or Python. Should be able to automate the repeated tasks if required. Knowledge of Monitoring Tools: Familiarity with common monitoring tools such as Prometheus and Grafana Nice To Have Application and Infrastructure Troubleshooting Skills: Ability to diagnose and resolve issues related to applications and infrastructure. Moderate Understanding of K8s Cluster: Proficiency in key concepts of Kubernetes clusters, including Master node, Worker node, pods, deployments, daemonsets, services, etc. Familiarity with the principles and practices of DevOps culture and proficiency in commonly used DevOps tools such as Ansible and GitHub. Basic Knowledge of Networking: Routers, Switches, CNI, Traceroute, Packet capturing, Ingress, Egress, Port forwarding, etc. Responsibilities Monitor server, network, and application health and take immediate action to maintain high availability and reliability. Respond to system and network alerts following documented procedures and runbooks. Adhere to the incident management process, ensuring a timely response to alerts. Write and maintain technical documentation, including runbooks and procedural guides. Collaborate with other teams on incident resolution, communication, and prevention. Conduct system performance and capacity reviews and recommend improvements. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops, trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Eagle Eye Networks is the global leader in cloud video surveillance, providing cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to enhance business efficiency and global safety. The Eagle Eye Cloud VMS is a robust and flexible platform that drives the future of video surveillance and intelligence. Headquartered in Austin, Texas, Eagle Eye has offices in Amsterdam, Bangalore, and Tokyo. We are currently looking for a Sales Engineer to join our team in Bangalore, India. The ideal candidate should possess expertise in video surveillance systems and cloud-based technologies. In this role, you will play a crucial part in supporting our sales efforts by offering technical knowledge, designing solutions, and guiding customers. As a Sales Engineer, your responsibilities will include driving sales, managing pipelines, advancing opportunities, and assisting in closing deals. You will collaborate closely with the Regional Sales Manager and channel partners to ensure successful execution of deals. This position is suitable for professionals with varying levels of experience, and responsibilities will be customized based on your background. Engaging with a diverse client base ranging from SMB to large enterprises will be a key aspect of this role. Key Responsibilities: **Technical Expertise & Pre-Sales Support:** - Acquire in-depth product knowledge to effectively communicate key features, benefits, and use cases. - Provide pre-sales technical support to sales teams, partners, and customers. - Conduct compelling remote product demonstrations and presentations. - Train internal sales personnel and resellers on products and offerings. - Support evaluations, proof-of-concepts (PoCs), and pilot programs. - Stay updated on industry trends and competitive landscapes. - Assist in responding to RFPs and technical inquiries. **Solution Design & Sales Collaboration:** - Design customized solutions that meet specific customer requirements. - Guide sales teams on optimal solution positioning and product alignment. - Consult on system design, including hardware specifications, subscriptions, and integrations. - Specify system hardware to meet project needs and customer expectations. **Pipeline Development & Deal Progression:** - Develop a robust sales pipeline through proactive prospecting, lead follow-up, and nurturing client relationships. - Progress deals from initial contact to successful closure by identifying client needs and delivering tailored solutions. **Closing Deals:** - Manage the full sales cycle and ensure smooth transitions for implementation. - Negotiate contracts, address objections, and close deals with clients of various sizes. - Meet or exceed annual sales quotas. **Collaboration with Partner Network:** - Work with partners to ensure seamless transitions for successful deal implementations. - Build and maintain strong relationships with clients and partners for long-term success. - Occasional travel may be required to meet business and customer needs. Desired Skills & Experience: - 1-4 years of experience in Sales Engineer or similar roles, preferably in video surveillance or SaaS industries. - Bachelor's degree in Computer Science, MIS, Engineering, or related fields, or equivalent experience. - Ability to conduct high-quality product demonstrations for technical and executive audiences. - Strong interest in high-tech solutions and continuous learning. - Organizational, planning, and multitasking skills. - Solid understanding of TCP/IP Networking. - Confidence in expanding technical skill set and capabilities. - Proficiency in Cybersecurity principles and practices. Join us at Eagle Eye Networks as we leverage AI on our cloud platform to revolutionize the video surveillance and security industry. Our Cloud VMS solution is designed to enhance safety, security, operations, and customer service for businesses worldwide. With thousands of customers in over 90 countries, our platform is trusted for actionable business intelligence and proactive security. Partnering with us means integrating with a secure, future-proof system that supports various industry cameras without requiring infrastructure replacement. Eagle Eye Cloud VMS is the platform of choice for the future of video surveillance.,

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks success. Summary As an Inside Sales Professional at Eagle Eye Networks, you will play a pivotal role in driving revenue growth and expanding our customer base through acquisition of resellers and technology partners. Together with our Regional Sales Managers, you will be responsible for identifying and pursuing new business opportunities, as well as nurturing and expanding relationships with existing customers. Operating from our Bangalore office, your primary focus will be on selling our cloud-based video surveillance solutions to businesses across various industries. Responsibilities Achieve Sales Targets and Ensure Profitable Sustainable Revenue Growth: Build and maintain strong relationships with end-users and resellers to ensure customer satisfaction and maximize retention Present and demonstrate the features and benefits of Eagle Eye Networks video surveillance solutions to prospective end-users and resellers Collaborate with Regional Sales Managers to develop and execute sales strategies and achieve revenue targets through pipeline review analysis. Identify, qualify and convert leads into deals to generate hardware and recurring revenue using sales model of control Answer inbound/outbound calls, chats, and emails from end users and resellers with inquiries about Eagle Eye Networks Products and Services Stay updated on industry trends and competitors offerings to effectively position Eagle Eye Networks products and services Hand off and track internal and external generated leads to the sales team. Support resellers with design requests for projects utilizing Eagle Eye Cloud VMS. Maintain a clean dashboard within Zoho CRM including data such as tasks, leads, accounts, and deals As necessary, assist in the delivery of Sales Training and other reseller onboarding tasks Experience Minimum 1-3 years quota carrying sales experience, preferably in SaaS or information technology Ability to understand customer needs and effectively present and demonstrate solutions Consultative/solutions sales with 90+ day B2B sales cycles Excellent communication skills, both verbal and written Demonstrate self-confidence, energy, and enthusiasm in a professional manner Present ideas, expectations, and information in a concise, well-organized way Self-driven with a competitive results-oriented mindset. Ability to work independently or as part of a team Proven experience in inside sales or a similar role, preferably in the technology or security industry More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don t have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Summary As an Inside Sales Professional at Eagle Eye Networks, you will play a pivotal role in driving revenue growth and expanding our customer base through acquisition of resellers and technology partners. Together with our Regional Sales Managers, you will be responsible for identifying and pursuing new business opportunities, as well as nurturing and expanding relationships with existing customers. Operating from our Bangalore office, your primary focus will be on selling our cloud-based video surveillance solutions to businesses across various industries. Responsibilities Achieve Sales Targets and Ensure Profitable Sustainable Revenue Growth: Build and maintain strong relationships with end-users and resellers to ensure customer satisfaction and maximize retention Present and demonstrate the features and benefits of Eagle Eye Networks’ video surveillance solutions to prospective end-users and resellers Collaborate with Regional Sales Managers to develop and execute sales strategies and achieve revenue targets through pipeline review analysis. Identify, qualify and convert leads into deals to generate hardware and recurring revenue using sales model of control Answer inbound/outbound calls, chats, and emails from end users and resellers with inquiries about Eagle Eye Networks Products and Services Stay updated on industry trends and competitors' offerings to effectively position Eagle Eye Network's products and services Hand off and track internal and external generated leads to the sales team. Support resellers with design requests for projects utilizing Eagle Eye Cloud VMS. Maintain a clean dashboard within Zoho CRM including data such as tasks, leads, accounts, and deals As necessary, assist in the delivery of Sales Training and other reseller onboarding tasks Experience Minimum 4-7 years quota carrying sales experience, preferably in SaaS or information technology Ability to understand customer needs and effectively present and demonstrate solutions Consultative/solutions sales with 90+ day B2B sales cycles Excellent communication skills, both verbal and written Demonstrate self-confidence, energy, and enthusiasm in a professional manner Present ideas, expectations, and information in a concise, well-organized way Self-driven with a competitive results-oriented mindset. Ability to work independently or as part of a team Proven experience in inside sales or a similar role, preferably in the technology or security industry More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks success. Summary As an Inside Sales Professional at Eagle Eye Networks, you will play a pivotal role in driving revenue growth and expanding our customer base through acquisition of resellers and technology partners. Together with our Regional Sales Managers, you will be responsible for identifying and pursuing new business opportunities, as well as nurturing and expanding relationships with existing customers. Operating from our Bangalore office, your primary focus will be on selling our cloud-based video surveillance solutions to businesses across various industries. Responsibilities Achieve Sales Targets and Ensure Profitable Sustainable Revenue Growth: Build and maintain strong relationships with end-users and resellers to ensure customer satisfaction and maximize retention Present and demonstrate the features and benefits of Eagle Eye Networks video surveillance solutions to prospective end-users and resellers Collaborate with Regional Sales Managers to develop and execute sales strategies and achieve revenue targets through pipeline review analysis. Identify, qualify and convert leads into deals to generate hardware and recurring revenue using sales model of control Answer inbound/outbound calls, chats, and emails from end users and resellers with inquiries about Eagle Eye Networks Products and Services Stay updated on industry trends and competitors' offerings to effectively position Eagle Eye Network&aposs products and services Hand off and track internal and external generated leads to the sales team. Support resellers with design requests for projects utilizing Eagle Eye Cloud VMS. Maintain a clean dashboard within Zoho CRM including data such as tasks, leads, accounts, and deals As necessary, assist in the delivery of Sales Training and other reseller onboarding tasks Experience Minimum 4-7 years quota carrying sales experience, preferably in SaaS or information technology Ability to understand customer needs and effectively present and demonstrate solutions Consultative/solutions sales with 90+ day B2B sales cycles Excellent communication skills, both verbal and written Demonstrate self-confidence, energy, and enthusiasm in a professional manner Present ideas, expectations, and information in a concise, well-organized way Self-driven with a competitive results-oriented mindset. Ability to work independently or as part of a team Proven experience in inside sales or a similar role, preferably in the technology or security industry More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers dont have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Show more Show less

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks success. Summary The Revenue Operations Team at Eagle Eye Networks is responsible for driving revenue growth. This team includes the Revenue Analytics team, which manages an on-prem analytics stack to provide descriptive, predictive, and prescriptive analytics. A key role within this team is the senior data engineer, who will be responsible for data ingestion, database availability, and data accuracy. You will lead the design, automation, and orchestration of our revenue data infrastructure. You ll build robust ELT pipelines using dbt and Airflow, manage internal SQL servers, and ensure data quality and compliance across tools. We have our own internal cloud, so Kubernetes experience is a must. Key Responsibilities - Own, develop and automate dbt-based data models - Design and manage Airflow DAGs - Develop internal APIs and data pipelines - Maintain compliance and infrastructure - Partner with Platform Engineering Must-Have Skills - dbt Core, Apache Airflow, Airbyte - Strong SQL and Python - Docker, Linux, Git - Kubernetes Experience - Prior experience with messy data in non standard environments - Must have owned end to end data pipelines More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don t have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Bangalore, Karnataka, India Full Time Inside Sales Mid Level About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Summary As an Inside Sales Professional at Eagle Eye Networks, you will play a pivotal role in driving revenue growth and expanding our customer base through acquisition of resellers and technology partners. Together with our Regional Sales Managers, you will be responsible for identifying and pursuing new business opportunities, as well as nurturing and expanding relationships with existing customers. Operating from our Bangalore office, your primary focus will be on selling our cloud-based video surveillance solutions to businesses across various industries. Responsibilities Achieve Sales Targets and Ensure Profitable Sustainable Revenue Growth: Build and maintain strong relationships with end-users and resellers to ensure customer satisfaction and maximize retention Present and demonstrate the features and benefits of Eagle Eye Networks’ video surveillance solutions to prospective end-users and resellers Collaborate with Regional Sales Managers to develop and execute sales strategies and achieve revenue targets through pipeline review analysis. Identify, qualify and convert leads into deals to generate hardware and recurring revenue using sales model of control Answer inbound/outbound calls, chats, and emails from end users and resellers with inquiries about Eagle Eye Networks Products and Services Stay updated on industry trends and competitors' offerings to effectively position Eagle Eye Network's products and services Hand off and track internal and external generated leads to the sales team. Support resellers with design requests for projects utilizing Eagle Eye Cloud VMS. Maintain a clean dashboard within Zoho CRM including data such as tasks, leads, accounts, and deals As necessary, assist in the delivery of Sales Training and other reseller onboarding tasks Experience Minimum 4-7 years quota carrying sales experience, preferably in SaaS or information technology Ability to understand customer needs and effectively present and demonstrate solutions Consultative/solutions sales with 90+ day B2B sales cycles Excellent communication skills, both verbal and written Demonstrate self-confidence, energy, and enthusiasm in a professional manner Present ideas, expectations, and information in a concise, well-organized way Self-driven with a competitive results-oriented mindset. Ability to work independently or as part of a team Proven experience in inside sales or a similar role, preferably in the technology or security industry More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Eagle Eye Networks is seeking a highly skilled operations and CRM administrator with a unique skill set that will allow us to manage and optimize our quote and order process and manage our CRM. The ideal candidate will be responsible for the configuration, customization, maintenance, and support of our Zoho platform, specifically CRM and Analytics in support of our quote to order/deal process.. They will also possess the ability to and understanding to manage critical deal and order operations processes. This role requires an analytical and operations background that is mixed with strong understanding and experience with Zoho applications. The ability to understand the sales process and apply that understanding to solutions configuration and collaborate and communicate effectively with stakeholders is a plus. Responsibilities Operations Management: Participate in the planning and implementation of quote and order processes and initiatives. Gather and document business requirements. Manage project timelines and deliverables. Communicate project status to stakeholders. Manage operations team members Zoho System Administration: Configure and maintain all Zoho applications (e.g., Zoho CRM, Zoho Desk, Zoho Books, Zoho Campaigns, etc.). Manage user accounts, roles, permissions, and security settings. Perform regular system audits and ensure data integrity. Implement and maintain workflows, automation rules, and custom functions. Troubleshoot and resolve technical issues related to Zoho applications. Customization and Development: Customize Zoho applications to meet specific business requirements. Develop and implement custom modules, fields, layouts, and reports. Utilize Zoho Creator (or other relevant Zoho development tools) to build custom applications and integrations. Integrate Zoho applications with other third-party systems. Training and Support: Provide training and support to end-users on Zoho applications. Create and maintain documentation for Zoho processes and procedures. Assist users with troubleshooting and resolving issues. Act as the primary point of contact for Zoho-related inquiries. Data Management and Reporting: Manage data imports, exports, and migrations. Develop and generate reports and dashboards to track key performance indicators (KPIs). Ensure data accuracy and consistency. Implement data backup and recovery procedures. Staying Current: Stay up-to-date with the latest Zoho updates, features, and best practices. Evaluate and recommend new Zoho applications and features to improve business processes. Qualifications Bachelors degree in Information Technology, Business Administration, or a related field (or equivalent experience) Experience with managing sales operations; specifically with the order to cash process. Proven experience, of 4-7 years, as a Zoho Administrator Strong understanding of Zoho CRM and Zoho Analytics Proficiency in configuring and customizing Zoho applications. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to manage and influence team members. Experience with API integrations is a plus Experience with SQL is a plus. Zoho certifications required. Show more Show less

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Summary We are seeking a skilled and motivated Sales Engineer with to join our team based in Bangalore, India. The ideal candidate will have a background in video surveillance systems and cloud-based technologies. This role is essential in supporting our sales efforts by providing technical expertise, solution design, and customer guidance. As a Sales Engineer, you will be responsible for driving sales, building and managing pipelines, advancing opportunities, and supporting deal closures. You will collaborate closely with the Regional Sales Manager, as well as our channel partners, ensuring all deals are successfully executed through our partner network. This position offers flexibility for professionals with varying levels of experience, with responsibilities tailored to your background. You will be engaging with a diverse range of clients, from SMB to large enterprise accounts. Key Responsibilities Technical Expertise & Pre-Sales Support Develop in-depth product knowledge to effectively communicate key features, benefits, and use cases. Provide pre-sales technical assistance to sales teams, partners, and customers. Deliver compelling remote product demonstrations and presentations to showcase our solutions. Train internal sales personnel and resellers on products and offerings. Support evaluations, proof-of-concepts (PoCs), and pilot programs. Stay updated on industry trends and competitive landscapes. Assist in responding to RFPs and technical queries. Solution Design & Sales Collaboration Design customized solutions that align with specific customer needs. Guide sales teams on optimal solution positioning and product alignment. Consult on system design, including hardware specifications, subscriptions, and integrations. Specify system hardware to meet project requirements and customer expectations. Pipeline Development & Deal Progression Drive the creation and development of a robust sales pipeline through proactive prospecting, lead follow-up, and nurturing client relationships. Progress deals from initial contact through to successful closure by identifying client needs, showcasing value, and delivering tailored solutions. Closing Deals Oversee the full sales cycle, ensuring smooth transitions from the sales team to our partner network for implementation. Negotiate contracts, address objections, and close deals with clients, from SMBs to large enterprises, based on your experience level. Meet and exceed annual sales quotas. Collaboration with Partner Network Work collaboratively with our partner network to ensure seamless transitions for the successful implementation of sales deals. Cultivate and maintain strong relationships with both clients and partners to drive long-term business success. This remote role will require occasional travel to meet business and customer needs. Desired Skills & Experience 1-4 years of experience in a Sales Engineer or comparable role, ideally within video surveillance or SaaS industries. Bachelor’s degree or equivalent experience in Computer Science, MIS, Engineering, or related fields required. Proven ability to conduct high-quality product demonstrations for both technical and executive audiences. Strong interest in high-tech solutions and a passion for continuous learning about relevant technologies. Excellent organizational, planning, and multitasking skills. Solid understanding of TCP/IP Networking. Confidence in expanding beyond current technical skill set and capabilities. Proficiency in Cybersecurity principles and practices. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Summary We are seeking a skilled and motivated Sales Engineer with to join our team based in Bangalore, India. The ideal candidate will have a background in video surveillance systems and cloud-based technologies. This role is essential in supporting our sales efforts by providing technical expertise, solution design, and customer guidance. As a Sales Engineer, you will be responsible for driving sales, building and managing pipelines, advancing opportunities, and supporting deal closures. You will collaborate closely with the Regional Sales Manager, as well as our channel partners, ensuring all deals are successfully executed through our partner network. This position offers flexibility for professionals with varying levels of experience, with responsibilities tailored to your background. You will be engaging with a diverse range of clients, from SMB to large enterprise accounts. Key Responsibilities Technical Expertise & Pre-Sales Support Develop in-depth product knowledge to effectively communicate key features, benefits, and use cases. Provide pre-sales technical assistance to sales teams, partners, and customers. Deliver compelling remote product demonstrations and presentations to showcase our solutions. Train internal sales personnel and resellers on products and offerings. Support evaluations, proof-of-concepts (PoCs), and pilot programs. Stay updated on industry trends and competitive landscapes. Assist in responding to RFPs and technical queries. Solution Design & Sales Collaboration Design customized solutions that align with specific customer needs. Guide sales teams on optimal solution positioning and product alignment. Consult on system design, including hardware specifications, subscriptions, and integrations. Specify system hardware to meet project requirements and customer expectations. Pipeline Development & Deal Progression Drive the creation and development of a robust sales pipeline through proactive prospecting, lead follow-up, and nurturing client relationships. Progress deals from initial contact through to successful closure by identifying client needs, showcasing value, and delivering tailored solutions. Closing Deals Oversee the full sales cycle, ensuring smooth transitions from the sales team to our partner network for implementation. Negotiate contracts, address objections, and close deals with clients, from SMBs to large enterprises, based on your experience level. Meet and exceed annual sales quotas. Collaboration with Partner Network Work collaboratively with our partner network to ensure seamless transitions for the successful implementation of sales deals. Cultivate and maintain strong relationships with both clients and partners to drive long-term business success. This remote role will require occasional travel to meet business and customer needs. Desired Skills & Experience 1-4 years of experience in a Sales Engineer or comparable role, ideally within video surveillance or SaaS industries. Bachelors degree or equivalent experience in Computer Science, MIS, Engineering, or related fields required. Proven ability to conduct high-quality product demonstrations for both technical and executive audiences. Strong interest in high-tech solutions and a passion for continuous learning about relevant technologies. Excellent organizational, planning, and multitasking skills. Solid understanding of TCP/IP Networking. Confidence in expanding beyond current technical skill set and capabilities. Proficiency in Cybersecurity principles and practices. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers dont have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Show more Show less

About Eagle Eye Networks Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eyes cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities Include Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills And Experience Needed 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points Show more Show less

About Eagle Eye Networks Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye’s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview We are seeking a passionate and driven UI/UX Product Associate to join our team focused on developing innovative AI-powered products within the video surveillance domain. In this role, you will be instrumental in defining and shaping the user experience of our next- generation products. You will work closely with product managers, engineers, and AI/ML specialists to translate user needs and business requirements into intuitive and visually appealing interfaces. Your front-end development experience will be crucial in understanding technical feasibility and collaborating effectively with the engineering team. A strong comfort level with JIRA for task management, issue tracking, and project collaboration is essential. Responsibilities Include Information Architecture & Wireframing: Contribute to the development of information architecture, user flows, wireframes, and low-fidelity prototypes to visualize and communicate design concepts. UI Design & Prototyping: Collaborate with senior designers to create high- fidelity mockups and interactive prototypes using design tools (e.g., Figma, Sketch, Adobe XD). Front-End Collaboration: Leverage your understanding of front-end development (HTML, CSS, JavaScript) to effectively communicate design specifications to engineers and ensure feasibility and accurate implementation of UI designs. Usability Testing & Iteration: Participate in usability testing sessions, analyze feedback, and iterate on designs based on user insights and technical constraints. JIRA Management: Utilize JIRA extensively for task management, bug tracking, sprint planning, and workflow management, ensuring clear communication and efficient collaboration within the product and engineering teams. Competitive Analysis: Assist in analyzing competitor products and industry trends to identify best practices and opportunities for innovation in UI/UX. Documentation: Help create and maintain UI/UX documentation, including design specifications, style guides, and user flows. Cross-functional Collaboration: Work closely with product managers to understand product requirements, technical feasibility, and business goals. Collaborate effectively with engineers, AI/ML specialists, and QA teams throughout the product development lifecycle. Personal Skills And Experience Needed Proven experience (1 year experience in product management and 4 years in a front end developer role preferably) with hands-on experience with front-end development technologies. Exposure to enterprise software or complex applications. Solid understanding of user-centered design principles and methodologies. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Proficiency in using JIRA for project management, issue tracking, and collaboration. Experience with Confluence is a plus. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a collaborative team in a fast-paced environment. A passion for technology and an interest in artificial intelligence and video surveillance applications is a plus. Experience working in an Agile development environment is preferred. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

About Eagle Eye Networks Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eyes cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview We are seeking a passionate and driven UI/UX Product Associate to join our team focused on developing innovative AI-powered products within the video surveillance domain. In this role, you will be instrumental in defining and shaping the user experience of our next- generation products. You will work closely with product managers, engineers, and AI/ML specialists to translate user needs and business requirements into intuitive and visually appealing interfaces. Your front-end development experience will be crucial in understanding technical feasibility and collaborating effectively with the engineering team. A strong comfort level with JIRA for task management, issue tracking, and project collaboration is essential. Responsibilities Include Information Architecture & Wireframing: Contribute to the development of information architecture, user flows, wireframes, and low-fidelity prototypes to visualize and communicate design concepts. UI Design & Prototyping: Collaborate with senior designers to create high- fidelity mockups and interactive prototypes using design tools (e.g., Figma, Sketch, Adobe XD). Front-End Collaboration: Leverage your understanding of front-end development (HTML, CSS, JavaScript) to effectively communicate design specifications to engineers and ensure feasibility and accurate implementation of UI designs. Usability Testing & Iteration: Participate in usability testing sessions, analyze feedback, and iterate on designs based on user insights and technical constraints. JIRA Management: Utilize JIRA extensively for task management, bug tracking, sprint planning, and workflow management, ensuring clear communication and efficient collaboration within the product and engineering teams. Competitive Analysis: Assist in analyzing competitor products and industry trends to identify best practices and opportunities for innovation in UI/UX. Documentation: Help create and maintain UI/UX documentation, including design specifications, style guides, and user flows. Cross-functional Collaboration: Work closely with product managers to understand product requirements, technical feasibility, and business goals. Collaborate effectively with engineers, AI/ML specialists, and QA teams throughout the product development lifecycle. Personal Skills And Experience Needed Proven experience (1 year experience in product management and 4 years in a front end developer role preferably) with hands-on experience with front-end development technologies. Exposure to enterprise software or complex applications. Solid understanding of user-centered design principles and methodologies. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Proficiency in using JIRA for project management, issue tracking, and collaboration. Experience with Confluence is a plus. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a collaborative team in a fast-paced environment. A passion for technology and an interest in artificial intelligence and video surveillance applications is a plus. Experience working in an Agile development environment is preferred. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers dont have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Show more Show less

You are being sought after by Eagle Eye Networks to be a highly skilled Zoho Administrator who will be in charge of managing and optimizing their suite of Zoho applications. Your responsibilities will include configuring, customizing, maintaining, and providing support for the Zoho platform, with a specific focus on CRM and Analytics to aid marketing and sales efforts. To excel in this role, you must possess a deep understanding and hands-on experience with Zoho applications, the capability to grasp the sales process and translate it into solutions configuration and modification, as well as the proficiency to collaborate and communicate effectively with stakeholders. In the role of Zoho System Administration, you will be tasked with configuring and maintaining all Zoho applications such as Zoho CRM, Zoho Desk, Zoho Books, and Zoho Campaigns. You will also manage user accounts, roles, permissions, and security settings, conduct regular system audits to ensure data integrity, implement workflows, automation rules, and custom functions, troubleshoot and resolve technical issues related to Zoho applications. Your responsibilities will extend to Customization and Development where you will customize Zoho applications to align with specific business requirements, develop and implement custom modules, fields, layouts, and reports, utilize Zoho Creator or other relevant Zoho development tools to build custom applications and integrations, as well as integrate Zoho applications with other third-party systems. In the realm of Training and Support, you will provide end-user training and support on Zoho applications, create and maintain documentation for Zoho processes and procedures, assist users in troubleshooting and issue resolution, and act as the primary point of contact for Zoho-related inquiries. Data Management and Reporting will be another key responsibility where you will manage data imports, exports, and migrations, develop and generate reports and dashboards to monitor key performance indicators, ensure data accuracy and consistency, and implement data backup and recovery procedures. As a Zoho Administrator, you will be involved in Project Management by participating in the planning and execution of new Zoho projects and initiatives, gathering and documenting business requirements, managing project timelines and deliverables, and communicating project status to stakeholders. Staying Current with the latest Zoho updates, features, and best practices will also be essential, along with evaluating and recommending new Zoho applications and features to enhance business processes. To qualify for this role, you should possess a Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience), have proven experience as a Zoho Administrator, a strong understanding of Zoho CRM and Zoho Analytics, proficiency in configuring and customizing Zoho applications, excellent problem-solving and analytical skills, strong communication and interpersonal skills, the ability to work both independently and as part of a team, experience with API integrations and SQL (preferred), and Zoho certifications.,

About Eagle Eye Networks: Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview: We are seeking a passionate and driven UI/UX Product Associate to join our team focused on developing innovative AI-powered products within the video surveillance domain. In this role, you will be instrumental in defining and shaping the user experience of our next- generation products. You will work closely with product managers, engineers, and AI/ML specialists to translate user needs and business requirements into intuitive and visually appealing interfaces. Your front-end development experience will be crucial in understanding technical feasibility and collaborating effectively with the engineering team. A strong comfort level with JIRA for task management, issue tracking, and project collaboration is essential. Responsibilities include: Information Architecture & Wireframing: Contribute to the development of information architecture, user flows, wireframes, and low-fidelity prototypes to visualize and communicate design concepts. UI Design & Prototyping: Collaborate with senior designers to create high- fidelity mockups and interactive prototypes using design tools (e.g., Figma, Sketch, Adobe XD). Front-End Collaboration: Leverage your understanding of front-end development (HTML, CSS, JavaScript) to effectively communicate design specifications to engineers and ensure feasibility and accurate implementation of UI designs. Usability Testing & Iteration: Participate in usability testing sessions, analyze feedback, and iterate on designs based on user insights and technical constraints. JIRA Management: Utilize JIRA extensively for task management, bug tracking, sprint planning, and workflow management, ensuring clear communication and efficient collaboration within the product and engineering teams. Competitive Analysis: Assist in analyzing competitor products and industry trends to identify best practices and opportunities for innovation in UI/UX. Documentation: Help create and maintain UI/UX documentation, including design specifications, style guides, and user flows. Cross-functional Collaboration: Work closely with product managers to understand product requirements, technical feasibility, and business goals. Collaborate effectively with engineers, AI/ML specialists, and QA teams throughout the product development lifecycle. Personal Skills and Experience Needed: Proven experience (1 year experience in product management and 4 years in a front end developer role preferably) with hands-on experience with front-end development technologies. Exposure to enterprise software or complex applications. Solid understanding of user-centered design principles and methodologies. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar. Proficiency in using JIRA for project management, issue tracking, and collaboration. Experience with Confluence is a plus. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a collaborative team in a fast-paced environment. A passion for technology and an interest in artificial intelligence and video surveillance applications is a plus. Experience working in an Agile development environment is preferred. More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don t have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.