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Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Wing to wing Outsourced Employees Life Cycle Management from Talent Acquisition to Exit Management, Infra facility Management, PSA Management, Cost Management, Performance Management, Regulatory and Statutory compliance and Controls. Role Accountability Manage relationships with the CEO & MD level of 5 existing & 4 New large PSA vendors, Agreement renewal and addendum basis organizational decisions. Relationship management and timely partner review basis score board and quality matrices. Partner workshop & training for enhancement building. Conducting regular calls on meeting sales requirements within TAT Manage diversified workforce operations spread over 147 locations and across all Sales Channels, drive and meet hiring numbers as per business targets of different channels Ensure smooth Onboarding, Verification and Exit Management of entire 36000+ workforces Ensure adherence to statutory and regulatory requirements such as minimum wages, statutory bonus etc. Develop & implement initiatives for attrition control like recognition of star performers, reason analysis based on exit interviews Manage new Site Selection, Suitable premises and its cost comparison and commercial negotiation Perform Cost Benefit Analysis of the proposal submitted by stakeholders and internal negotiation Oversee site compliance for 250+ Sites across all channels and ensure adherence to guidelines like Fire NOC, Land use, OC and S&E as per State Laws and other regulatory requirements Ensure timely payout of Infra services to ensure Business continuity and support Oversee asset procurement according to the business needs for Channels such as Digital devices, Laptops, Desktops, Printers TABS etc., through vendors Initiate a new Requisition for Proposal (RFP) for the selection of a new partner. Identify new Partners to meet with the future business volumes & risk diversification. Coordinate with Sourcing, Compliance & Legal for Partner Onboarding. Plugin learning from previous SLAs and draft new SOWs to plug the leakages Manage approval & validations of monthly Purchase Requisition and timely invoice payments Perform cost analytics on various components constituting Manpower, Infra, LG, Digital, Branch Commission, and Other Vendor cost Manage centralized reporting of sourcing costs to the Business as per the company's requirement & Set up a cost control system and Coordination with Finance and stakeholders Provide analysis and details of Risks and Opportunities for costs against MOU Monitor Partners on SLA adherence and recover penalties as applicable. Develop and analyze Partner Scorecard to give an objective overview to business on partner performance on each SLA and comprehensive channel-wise dashboards on the Life cycle process for National heads & FH's Improve Process Efficiency with initiatives, Innovation, analyzing data and conducting workouts with internal & external teams. Roll out standard process for each partner and share best practices Support Compliance, FCU & Legal in executing disciplinary action or support required related to investigation. Coordinate with PSAs and Legal to resolve exceptional issues like arrests, manhandling & POSH complaints Coordinate, plan and perform data analytics on COA, FTE, NFTE and Channel Performance with stakeholders and conduct different forums and meetings to finalize the Cost of Acquisition MOU for Sales channels for the financial year Measures of Success Monthly hiring targets Timely resolution of disputes grievances, complaints/ Escalations and Support for investigations Achievement of defined SLAs Timely calculation and payment of SBI Branch Commission Timely Incentive Payouts Accuracy % Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization & Quality related techniques Experience & exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Strategic Orientation Detail orientation Process Orientation Influencing ability Qualification MBA / Post Graduate in Commerce & Finance or in any relevant discipline Preferred Industry BFSI / FCI Show more Show less
