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Description
We are seeking a skilled and detail-oriented OpenText Vendor Invoice Management (VIM) Support Contractor to join our offshore team. The contractor will provide technical and functional support for OpenText VIM, ensuring seamless invoice processing, system optimization, and issue resolution within the accounts payable process. This role requires strong expertise in OpenText VIM configuration, troubleshooting, and integration with SAP or other ERP systems, along with excellent communication skills to collaborate with global teams.
Key Responsibilities
System Support and Maintenance:
- Provide day-to-day support for OpenText VIM, including troubleshooting issues, resolving errors, and ensuring system availability.
- Monitor and maintain VIM workflows, document types, and approval processes to ensure efficient invoice processing.
- Perform root cause analysis for recurring issues and implement preventive measures.
Configuration and Customization:
- Configure and customize OpenText VIM components, including OCR, workflows, and business rules, to meet business requirements.
- Support enhancements and updates to VIM configurations based on user feedback and process improvements.
- Ensure seamless integration of OpenText VIM with SAP or other ERP systems.
User Support and Training:
- Assist end-users with VIM-related queries, including invoice processing, approval workflows, and exception handling.
- Provide training and documentation to users on VIM functionalities and best practices.
Issue Resolution and Ticket Management:
- Manage and resolve support tickets related to VIM in a timely manner, adhering to SLAs.
- Escalate complex issues to senior technical teams or OpenText support as needed.
Testing and Upgrades:
- Support system upgrades, patches, and enhancements for OpenText VIM.
- Conduct testing (unit, integration, and user acceptance testing) to validate system changes and ensure functionality.
Documentation and Reporting:
- Maintain detailed documentation of configurations, processes, and issue resolutions.
- Generate reports on invoice processing metrics, system performance, and issue resolution status.
Collaboration:
- Work closely with onshore and offshore teams, including accounts payable, IT, and business stakeholders, to align on requirements and deliverables.
- Participate in regular status meetings and provide updates on support activities.
Skills, Knowledge and Expertise
Required Education:
- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
- Equivalent experience may be considered in lieu of a degree
Required Experience:
- 2+ years of experience in supporting OpenText Vendor Invoice Management (VIM) solutions.
- Hands-on experience with VIM configuration, including OCR, workflows, and business rules.
- Experience with SAP integration (SAP ECC or S/4HANA) and understanding of accounts payable processes.
- Prior experience in an offshore support role is a plus.
Required Technical Skills:
- Strong knowledge of OpenText VIM components (e.g., OCR, Invoice Capture Center, Business Center).
- Familiarity with SAP FI/CO modules and integration with VIM.
- Proficiency in troubleshooting VIM issues, including workflow errors and document processing failures.
- Basic knowledge of ABAP debugging and VIM scripting is a plus.
- Understanding of invoice formats (PDF, XML, EDI) and data extraction processes.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication skills to interact with global teams and end-users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to delivering high-quality support.
Certifications (Preferred):
- OpenText VIM certification.
- SAP certification in FI/CO or related modules.
Work Schedule and Environment
- Location: Remote (offshore), with flexibility to align with global time zones (e.g., US, Europe).
- Shift: May require working in shifts to support 24/7 operations or overlapping hours with onshore teams.
- Tools: Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote collaboration tools (e.g., MS Teams, Zoom), and SAP systems.
How to Apply
Interested candidates should submit their resume and a brief cover letter highlighting their experience with OpenText VIM and SAP integration. Please include any relevant certifications and examples of previous VIM support projects.
Benefits
Benefits are not available for this position.
Equal Employment Opportunity Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qellus, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to providing equal employment opportunities to all qualified applicants and employees.
Work Authorization Requirements
At this time, Qellus, LLC cannot provide work visa sponsorship for most positions. Candidates must have legal authorization to work in the country where the position is located to be considered for this role. Specific work authorization requirements will be clearly stated in individual job postings.
Accommodations
If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at HR@qellus.com. We will work with you to provide reasonable accommodations to ensure you have an equal opportunity to participate in our recruitment process.
