USI - EH 26 - MF CA - Chef, Dynatrace, Observability - AM - HYD

USI T&I – Assistant Manager – Observability and Automations- Deloitte Support Services India Private Limited

Work you’ll do

Responsibilities

As an Assistant Manager, you will be accountable for, but not limited to the responsibilities below.

• Supports strategic initiatives and provides direction for Tier 1 & 2 staff
• Develops work processes, Playbooks and SOP’s
• Works cohesively and directly with the Manager and upwards management
• Provides direction and guidance to Tier 1 & 2 staff, ensuring alignment with organizational goals.
• Understands the depth & breadth of the business and marketplace trends.
• Keeps abreast of current trends in the market and demonstrates in-depth knowledge.
• Research industry best practices and applies them at work to create an impact.
• Self-accountable, proactively seeks feedback, and informs relevant stakeholders on progress.
• Understands objectives, key areas of responsibility, and delivers within timelines.
• Communicates broader business objectives and desired outcomes to guide the work of others.
• Works closely with the Manager and senior management to ensure cohesive operations and strategic alignment.
• Ensures a seamless transition of new processes to the team by conducting thorough evaluations and assessments
• Collaborates with various stakeholders to drive process efficiency
• Actively represent in the CAB & Project calls

• Design and deploy comprehensive monitoring solutions using Dynatrace, ensuring full-stack visibility across applications, infrastructure, and services.
• Develop and maintain Chef cookbooks/recipes to automate server provisioning, configuration, and application deployment.
• Implement infrastructure changes using Chef, ensuring consistency and repeatability across environments.
• Use Chef InSpec to automate compliance checks and remediate configuration drift.
• Integrate Chef automation with CI/CD pipelines and other DevOps tools for streamlined, reliable deployments.
• Architect observability solutions to address the gaps in order to reduce organizational MTTD and MTTR objectives.
• Analyze performance data, identify bottlenecks, and recommend optimizations to enhance system reliability and user experience.
• Configure intelligent alerting, automate incident detection, and lead root cause analysis leveraging Dynatrace’s AI capabilities.
• Develop automation, processes, and tools designed to make our services simpler and more robust
• Participate in troubleshooting, capacity planning and analysis, performance analysis activities
• Advise management on service onboarding strategies and execution
• Build and maintain dashboards to visualize key metrics for technical and business stakeholders, enabling data-driven decisions.
• Reduce downtime and improve user experience through proactive monitoring and automated remediation.
• Minimize manual intervention, accelerate deployments, and reduce errors with Chef-driven automation.
• Identify resource inefficiencies and optimize costs through observability and automation.
• Leverage Dynatrace’s AI for predictive analytics and automated anomaly detection.
• Develop automation scripts that autonomously detect and remediate issues, enabling self-healing infrastructure.
• Build automated compliance frameworks that adapt to changing regulations and environments.
• Envision and implement workflows where Dynatrace alerts automatically trigger Chef scripts for remediation, moving toward autonomous operations.
• Understanding of observability dimensions(Metrics, logs, traces)
• Participating in collaborative projects with software engineering and Developers teams
• Development experience, comfortable working in multiple languages(Python, Java, Go and Ruby a plus)

Education: Bachelor’s Degree.

Experience:

• 7+ years of Dynatrace Administration
• 5+ Configuration Management tools experience with Puppet, Chef, SaltStack
• Experience working in distributed remote teams across multiple time zones
• Experience in large-scale operations environments
• 5+ years of experience with Linux/Windows development or systems administration
• Excellent communication and stakeholder management skills
• Experience working in collaborative coding environments (peer review, continuous integration, etc.)

Work Location: Hyderabad

Shift Timings: 11AM – 8PM / 2PM – 11PM IST or as needed

The Team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.