Posted:4 hours ago|
Platform:
On-site
Full Time
l Design and implement a pan-India training strategy aligned with the business goals.
l Identify skill gaps and training needs across kitchen, counter, delivery, and shift leadership roles.
l Create a structured onboarding, role transition, and performance enhancement training roadmap.
l Build and deliver practical, easy-to-scale training modules on:
l Product knowledge & preparation (SOPs, recipe adherence)
l Guest service standards (speed, accuracy, hospitality)
l POS system & cash handling
l Hygiene & safety.
l Operational efficiency & cost control (wastage, TAT, etc.)
l Store Manager capability development (leadership, staffing, shift management)
l Ensure training is accessible via blended learning formats—classroom, mobile-based micro learning, and on-the-job coaching.
l Conduct Train-the-Trainer (TTT) programs for internal trainers.
l Support new store openings with end-to-end training delivery and coordination.
l Standardize SOPs and ensure training programs align with brand values and operational goals.
l Conduct periodic evaluations and audits to assess training effectiveness and compliance.
l Collect feedback from stores and operations to continuously refine programs.
l Champion a culture of continuous learning, high performance, and customer-first mindset.
l Create fast-track development plans for high-potential team members at the front line and store management levels.
l Drive engagement through gamified learning, recognition programs, and career-path workshops.
l Data, Tools & Reporting
l Leverage digital tools and Learning Management Systems (LMS) for training rollouts, tracking, and reporting.
l Monitor key training KPIs: training coverage, completion rates, and impact on store performance.
l Present training impact reports to leadership with actionable insights.
Khan Chacha
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