Job description Post:- Shift Manager Location:- Noida Belt Exp-3-5 Yrs Share CV:- hr@khanchacha.com Jds Daily Report Customer feedback being taken in person daily Reporting of maintenance issues promptly Constantly raising improvement points and taking initiative Audit reports done daily and checklist done on time Reviewing SM Delegation tasks Audit report Staff Grooming - check staff grooming with SM Checklist Outlet Cleanliness - check physical cleanliness with SM Checklist Equipment Cleanliness - check equipment cleaning and condition Cash Audit (Petty Cash/ Banking/ Card/UPI/Amex) Inventory Management FIFO Sheet being maintained by outlet authentically - to be checked with inventory Physical Inventory book & Supply Note to be checked with physical stock Veg / Non - Veg Segregation - fridge, veg member, gloves and apron Check 1st visit Closing PHM Check 2nd visit PHM for night Thawing Process - Quantity and process followed Wastage / Expiry Tracking Supply Note Closing Inventory - need to enter closing count into the system Receiving - need to check GRN PO challans maintain - check physical POs Petty cash match with manual Manual Cash balance to Garima – Weekly SOP Kitchen SOP check Roll making process Reheating process Half Done process Shelf-Life Check Packaging process CAYG followed Staff Briefing (Morning / Evening) Daily Conference call with SM Online Platform Menu & Outlet Visibility Share 3/7 pm sales of Both platform Online Metrics - Updated status and targets Staff Briefing Proper staffing at the outlet - Staff Rostering Deployment of staff at peak hour - Staff Deployment Staff Weekly roster and Leave status Sales & Target Briefing Discuss Sale Target with SMs (Weekly Basis) Combo Targets Daily Basis Offline APC Target to the Outlets New Product Targets Other Major Responsibilities Opening & Closing Checklist Reviews FMS All the licenses should be pasted in the outlet Check Pest control data to be filled in the sheet Flyers distributions
Post:- Training Exp 4 to 6 yrs only from Restaurant Industry Jd.:- Training Strategy & Rollout l Design and implement a pan-India training strategy aligned with the business goals. l Identify skill gaps and training needs across kitchen, counter, delivery, and shift leadership roles. l Create a structured onboarding, role transition, and performance enhancement training roadmap. Program Design & Delivery l Build and deliver practical, easy-to-scale training modules on: l Product knowledge & preparation (SOPs, recipe adherence) l Guest service standards (speed, accuracy, hospitality) l POS system & cash handling l Hygiene & safety. l Operational efficiency & cost control (wastage, TAT, etc.) l Store Manager capability development (leadership, staffing, shift management) l Ensure training is accessible via blended learning formats—classroom, mobile-based micro learning, and on-the-job coaching. l Conduct Train-the-Trainer (TTT) programs for internal trainers. Training Implementation & Monitoring l Support new store openings with end-to-end training delivery and coordination. l Standardize SOPs and ensure training programs align with brand values and operational goals. l Conduct periodic evaluations and audits to assess training effectiveness and compliance. l Collect feedback from stores and operations to continuously refine programs. People Development & Culture Building l Champion a culture of continuous learning, high performance, and customer-first mindset. l Create fast-track development plans for high-potential team members at the front line and store management levels. l Drive engagement through gamified learning, recognition programs, and career-path workshops. l Data, Tools & Reporting l Leverage digital tools and Learning Management Systems (LMS) for training rollouts, tracking, and reporting. l Monitor key training KPIs: training coverage, completion rates, and impact on store performance. l Present training impact reports to leadership with actionable insights.