Training Assistant

CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience
• Nurturing human potential
• Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

TRAINING ASSISTANT

A dynamic role, blending training delivery and digital expertise to enable an engaging, innovative, and efficient learning journey. The Training Assistant plays a pivotal role in supporting both traditional and digital learning initiatives within the Learning Department. This hybrid role ensures seamless training operations, learner engagement, and contributes to the digital transformation of the learning ecosystem. The position involves end-to-end coordination of training programs, content development, digital learning deployment, and analytics to elevate the overall learning experience across all channels—SAB (Standalone Boutiques), WHS (Wholesale), and TR (Travel Retail).

YOUR MAIN RESPONSIBILITIES ARE:

Training Coordination & Delivery

• Organize and support omnichannel training sessions (classroom, virtual, workshops) tailored to different learning environments:
• SAB (Standalone Boutiques): Deliver immersive, brand-centric training experiences focusing on in-store excellence, customer service, and luxury storytelling.
• WHS (Wholesale): Coordinate scalable training solutions for multi-brand retail partners, emphasizing product differentiation and cross-brand selling.
• TR (Travel Retail): Facilitate concise, high-impact training sessions that address the dynamic, fast-paced nature of travel retail, with a focus on global customer engagement and compliance.
• Prepare materials, manage logistics, assist trainers, and support participants across all channels, ensuring relevance and local adaptation.

Digital Learning Implementation

• Deploy and maintain digital assets (LMS), ensuring accessibility and seamless navigation for SAB, WHS, and TR learners.
• Animate learning platforms through weekly content (videos, links) customized to each format’s operational context and learning needs.
• Support virtual sessions, including live webinars and microlearning modules, tailored for boutique staff, wholesale partners, and travel retail teams.
• Support user onboarding and troubleshoot issues, considering the unique digital literacy levels and constraints across SAB, WHS, and TR.

Content Development & Customization

• Assist in creating and updating training decks, manuals, and multimedia assets designed to resonate with each channel:
• SAB: Visual-rich, interactive modules emphasizing brand DNA and boutique rituals.
• WHS: Modular, adaptable content suited for varied wholesale environments and staff profiles.
• TR: Mobile-first content for rapid learning and compliance in a fast-turnover setting.
• Customize content to fit various learning formats (SAB, WHS, TR) and business needs, ensuring alignment with channel-specific KPIs and customer expectations.

Data & Reporting

• Track learner attendance, progress, and feedback, categorizing insights by channel (SAB, WHS, TR) for targeted improvement.
• Analyze engagement using Excel (charts, pivot tables) and generate monthly reports with channel-specific highlights and recommendations.
• Offer insights and suggestions for content improvement based on analytics, addressing the unique challenges and opportunities within each learning format.

Stakeholder & Community Management

• Liaise with internal teams and wholesale/trade partners for channel-specific training requirements.
• Serve as point of contact for trainers and participants, providing tailored support for boutique managers, wholesale partners, and travel retail staff.
• Moderate and engage learner communities through digital platforms, encouraging cross-channel knowledge sharing and best practice exchange.

Continuous Improvement

• Conduct competitor benchmarking and suggest improvements, with a focus on evolving best practices across SAB, WHS, and TR.
• Stay updated with learning tech trends and innovative tools, recommending solutions that drive engagement and operational excellence in each format.

WHAT YOU WILL BRING:

• Graduate/Postgraduate in Fashion, Business, Education, or related field

• Experience in training coordination, digital learning, or Fragrance & Beauty (preferred)

• Familiarity with digital learning platforms and content creation tools

• Digital Tools: Canva, Adobe Suite, PowerPoint, LMS platforms

• Media Editing: Photoshop, iMovie, Camtasia, Audacity, SRT file handling

• Office Tools: Word, Excel (pivot tables, charting), PowerPoint

• Community Engagement: Animation, moderation, social learning tools

• Soft Skills: Strong communication, organization, attention to detail, time management, and collaboration

CHANEL is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

CHANEL remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.