Technology Analyst

Job Description:

Description

Zabbix Monitoring experts are responsible for collaborating and working with Airbus internal and external organisations to provide operational technical support to business and application teams. He or she should be able to drive the optimization, reliability, efficiency and of the Zabbix monitoring platform in place with all assets, solutions and capabilities while working in a self-sufficient multi-disciplinary team environment and responsible for ITIL based support processes that include incident, change & problem management tracking and support.

Qualification & Experience

• Science graduate with 3 to 4 years of experience in IT with Zabbix administration and integrations with multiple teams in matrix organisation.

• Must Know (expert Level)

  • Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.

  • 3+ years of information technology experience, with a desired 1+ years in a relevant critical infrastructure monitoring leadership role or similar position.

  • Experience with designing and engineering solutions to monitor critical systems and network infrastructure across a wide array of technologies and platforms

  • Experience managing at least 1 out of following monitoring tools such as Prometheus, Nagios, SCOM, SolarWinds, Zabbix, Splunk, DataDog, etc

  • Experience with Windows and Linux operating system management and administration

  • Familiarity with LAN/WAN technologies and clear, strong understanding of network concepts / services

Strong understanding of multi tier application architectures and application runtime environments

• Strong understanding of workflow management and ITSM tools such as ServiceNow

• Ability to work with a team with participants from various technical disciplines and geographies.

• Ability to work independently with a high degree of initiative and determination

• Excellent verbal & written communication

• I ntermediate Knowledge

  • Strong understanding of alerting and aggregation tools such as PagerDuty, OpsGenie, Derdack, omnibus, moogsoft etc.

  • Experience with monitoring infrastructure in cloud platforms such as AWS and Azure will be an advantage.

  • Strong knowledge of Python and infrastructure automation technologies such as Ansible is added advantage

  • Agile ways of working
    

Responsibilities

• Delivering the onboardings on the Zabbix Enterprise Monitoring platform to ensure that the systems and network infrastructure for business-critical services are being rigorously and effectively monitored.

• Manage resource and project prioritisation for Zabbix Enterprise Monitoring. Track and provide status reporting of work assignments, projects, and programs

• Create and drive strategy and standardisation of monitoring across the enterprise. Ensure we collect the right metrics at the right frequency and the data is readily available for alerting, reporting, and analysis

• Collaborate with cross-functional teams to understand complex application architectures in order to design an effective top-down monitoring strategy for holistic service visibility.

• Design alerting and incident-based collaboration across the enterprise.

• Build and grow the scope and capabilities of the Enterprise Monitoring team with a top-down, service-driven focus. Ensure methodologies keep pace with the shifts & transformations taking place within IT.

• Collaborate with NOC and Performance teams to design and implement a cohesive and consistent visibility strategy and incident response process across the enterprise.

• Ensure monitoring team increases use of automation and adopts a DevOps mentality

Success Metrics

Success will be measured in a variety of areas, including but not limited to:

• Deliver business value as per expected by the business owner

• Give a transparent information during the AGILE rituals (Remaining to do and issues encountered) and request help for support

• Consistently ensure the on-time delivery and quality (first-time-right) of the sprints

• Bring innovative cost effective solutions

• Achieve customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.