Technical Lead- SAM and HAM

Key Responsibilities:

• Lead administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets.
• Manage visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like: Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring.
• Drive software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms.
• Ensure data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data.
• Act as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing.
• Manage configuration items and ensure accurate reporting through automated interfaces and data quality audits.
• Support internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies.
• Oversee change, incident, and problem management processes related to ITAM systems, ensuring timely resolution and root cause analysis.
• Partner with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers.
• Contribute around product, configuration, financial, and vendor management initiatives to align ITAM operations with enterprise governance goals.
• Develop and maintain dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends.
• Create and maintain SOPs, troubleshooting guides, and process documentation to mature ITAM governance and operational excellence.
• Provide enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning.
• Conduct onboarding, training, and knowledge transfer sessions for new hires and backfills to ensure continuity and capability uplift.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.