Technical Delivery Manager

Job Title: Technical Delivery Manager

Location:

Reporting To:

Role Overview

single point of accountability

Key Responsibilities

1. Strong Communication & Team Leadership (Non-Technical Mentoring)

• Serve as the primary communication bridge between the India engineering team and UK stakeholders, translating technical status into business context and vice versa.
• Instill discipline, accountability, and structured execution practices within the team, focusing on delivery habits, ownership of tasks, and meeting external commitments.
• Provide non-technical mentoring and guidance on team process, professional behavior, effective risk management, and execution excellence. This is explicitly not a coding mentor role.
• Build deep trust and transparency, proactively identifying and raising risks and solutions to leadership, rather than waiting for issues to be escalated from above.

2. Roadmap Ownership & Timeline Accountability

• Translate high-level product vision and strategic goals into a clear, actionable engineering roadmap, defining realistic milestones, dependencies, and resource requirements.
• Own and enforce team adherence to timelines, proactively identifying and managing scope creep, and escalating timeline risks early with clear, data-driven evidence.
• Collaborate closely with leadership and Product Managers to ensure an appropriate balance is maintained between new feature development, essential maintenance, and technical debt resolution.

3. Resource Utilization & Delivery Reporting

• Actively track and monitor team utilization and workload balance, identifying potential underutilization, bottlenecks, or resource constraints before they negatively impact delivery schedules.
• Establish and maintain clear, concise, and visible delivery reporting, leveraging tools like Git (or equivalent source control/project management tools) to provide transparency without resorting to micro-management.
• Define and utilize key metrics to continuously measure sprint health, team velocity, predictability, and adherence to Service Level Agreements (SLAs).

4. Support & Maintenance Framework Setup

• Design, document, and implement robust post-go-live support structures, including triage workflows, clear escalation paths, and defined SLA targets for different severity levels.
• Ensure that all customer issues and production incidents are handled professionally, promptly, and within defined SLAs, without derailing critical, ongoing development work.
• Establish and maintain repeatable, documented processes for bug fixes, structured enhancement requests, and proactive resolution of accumulated technical debt.

5. Stakeholder & Multi-Team Coordination

• Develop a deep understanding of the complex relationships and dependencies between different teams.
• Align and manage expectations across a diverse set of technical and non-technical stakeholders in multiple regions.
• Act as the

  single point of accountability

  for all delivery communication flowing between engineering, product management, and executive leadership.
• Vendor Coordination - Need to Manage external dependencies (vendors, third-party APIs).
• Risk Management Framework – Proactively mitigate risk (absence management, succession planning, key dependency assumptions in roadmap planning)

Required Qualifications

• 8+ years of experience in a Technical Program Management, Engineering Manager, or Delivery Lead role, preferably within a fast-paced software development environment.

• Exceptional

  verbal and written English communication skills, with proven ability to lead international and cross-cultural communication.
• Demonstrated expertise in Agile methodologies (Scrum/Kanban) and in driving large, complex projects to completion on tight deadlines.
• Strong analytical skills with the ability to define, track, and report on key delivery and operational metrics (e.g., velocity, lead time, utilization).
• Proven ability to coach teams on professional behaviors, organizational discipline, and accountability.
• Experience in designing operational frameworks for production support, incident management, and maintenance prioritization.
• Bachelor’s degree in a relevant field (or equivalent professional experience).