interface.ai

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role – FP&A Lead The FP&A Lead will be a strategic finance business partner and work with the CFO / Finance Head responsible for financial planning, budgeting, forecasting, scenario modeling, MIS and performance analytics. You will drive data-driven decision-making across the organization, build planning infrastructure, and interface regularly with product, sales, marketing, and delivery teams What You’ll Do Strategic Planning & Forecasting Build annual and quarterly planning cycles: AOP and QOP, 2-3 year strategic plans, forecasts etc Build financial models for various scenarios with key drivers like (ARR growth, pricing strategy, GTM expansion, product-led growth) Budgeting & Variance Analysis Own department-level budgeting exercise for Product, Engineering, Sales, Marketing, and Customer Success Perform monthly / Quarterly variance analysis (Plan vs Actual), highlighting key drivers SaaS Metrics Ownership Track and report key SaaS KPIs (ARR, NRR, CAC, LTV, Payback, RPE, Gross Margin, Net Retention) Build dashboards (Power BI/Tableau) and financial scorecards for leadership Utilise AI to automate certain functions/needs from an FP&A perspective Data Infrastructure & Systems Drive automation using tools which streamline process and make them faster Build LIVE data models using ARR, Contracts, Success ratios etc to showcase current state and future state helping leaders to make decisions Investor & Board Support Compile and prepare board decks, investor presentations, and fundraising support material Collaborate on valuation, due diligence, and financial narratives Expertise Eligibility Requirements Minimum 4-6 years in FP&A, with at least 2-3 years in SaaS or AI/Tech companies Advanced excel knowledge, financial modeling and Proficiency in SaaS metrics is a must Knowledge of Power BI/Tableau, Salesforce is required Experience in a $10M–$50M ARR environment is highly preferred Familiarity with US market is a plus AI tool knowledge shall be a plus At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

Interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. Interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Experience Level: 2–6 years of experience Education: MBA from a Tier-1 institution About interface.ai: interface.ai is the industry-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company’s integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. What You Will Do: As a part of the CEO’s Office, you will play a pivotal role in driving the company’s strategic agenda, supporting decision-making, and executing high-priority initiatives across the business. Your responsibilities will include: 1. Strategic Planning and Execution: ● Collaborate with the CEO and leadership team to develop and implement strategic initiatives. ● Support the preparation of board and executive-level presentations, including strategy updates, business reviews, and performance insights. 2. Market Research and Analysis: ● Conduct deep dives into market trends, competitor activities, and emerging opportunities in the Generative AI space, particularly in the financial services industry. ● Develop actionable insights to guide the company’s strategic priorities and go-to-market strategy. 3. Program and Project Management: ● Drive cross-functional projects to ensure timely execution of key priorities. ● Monitor and track the progress of initiatives, reporting key metrics and performance to the CEO. 4. Stakeholder Engagement: ● Act as a liaison between the CEO’s office and internal teams, facilitating seamless communication. ● Build strong relationships with external stakeholders, including customers, partners, and investors, as needed. 5. Problem-Solving and Decision Support: ● Provide analytical and strategic support for the CEO in solving complex business challenges. ● Develop data-driven recommendations and scenarios to facilitate decision-making. What You Will Bring: ● Education: MBA from a Tier-1 institution. ● Experience: 3–6 years of relevant experience in management consulting, strategy roles, corporate planning, or high-growth startups. Skill Set: ● Strong analytical and problem-solving skills with an ability to translate data into actionable insights. ● Excellent communication and presentation skills, capable of engaging with senior stakeholders. ● High level of ownership, adaptability, and an entrepreneurial mindset. ● Strong project management skills with the ability to prioritize and manage multiple tasks in a fast-paced environment. ● Familiarity with Enterprise SaaS is a plus. Why Work in the CEO’s Office at interface.ai? 1. Direct Exposure to Leadership: Work closely with the CEO and gain firsthand insights into high-level decision-making and strategic thinking. 2. Strategic Impact: Contribute directly to the company’s most critical initiatives and play a role in shaping the future of Generative AI in financial services. 3. Learning Opportunities: Engage in diverse projects across business functions, markets, and geographies, ensuring rapid professional growth. 4. Networking and Stakeholder Management: Build relationships with senior leaders, investors, customers, and partners. 5. High-Visibility Role: Your work will be at the center of the company’s operations, providing opportunities to make a tangible impact on business outcomes. About You: We’re looking for driven, strategic thinkers who thrive in dynamic environments and are eager to make an impact. If you’re passionate about leveraging your skills to contribute to a high-growth company at the forefront of Generative AI, we’d love to hear from you! At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. About Interface.ai interface.ai is the most advanced AI platform for financial institutions. We serve over 100 credit unions and community banks, enabling millions of intelligent conversations every day through voice, chat, and internal copilots. As a fast-growing, AI-native company, data is at the heart of how we build, measure, and scale our products. From intelligent conversation design to customer automation analytics, we apply machine learning and statistical modeling to deliver real-time, measurable outcomes. About The Role We are seeking a Senior Data Scientist to lead the development of scalable, production-grade models and analytics systems that power core platform that our Products run on This is a high-impact role where you'll work on problems at the intersection of language understanding, user behavior prediction, decision optimization, and platform-level intelligence . You will be embedded in product-driven teams, while also collaborating with infrastructure and research to shape the future of intelligence at interface.ai. Key Responsibilities Develop and deploy machine learning models for use cases like intent recognition, conversation scoring, outcome prediction, and next-best-action systems Design and run A/B and multivariate experiments to validate hypotheses and measure product impact Build real-time and batch inference pipelines in collaboration with engineering Define, instrument, and maintain data pipelines for user interaction modeling, longitudinal engagement, and behavioral segmentation Develop intelligence layers for customer-facing analytics products (e.g., AI explainability, task attribution, feature impact modeling) Partner with product managers, engineers, and UX teams to define data-informed product features Translate complex model outcomes into actionable insights for internal and external stakeholders Stay current with research and best practices in Voice models, decision modeling, time-series analysis, and agentic AI architectures What Success Looks Like Within your first 6–12 months, you will: Launch production-grade models that are actively used in product features or operations workflows Define and validate key behavioral or predictive models that influence roadmap direction Improve accuracy, performance, or interpretability of existing AI systems across voice and chat products Drive measurable lift in engagement, resolution rate, or automation through data-driven product iterations Collaborate across departments to establish trusted experimentation and measurement frameworks Required What You Bring 5+ years of experience in applied data science, including end-to-end model development and deployment Strong knowledge of Python, R, SQL, and experience with ML libraries such and deep learning frameworks. Experience with statistical testing, experiment design, and causal inference Understanding of production ML pipelines and collaboration with data engineering teams Experience with speech models, conversational systems, or classification models in user-facing applications Strong product thinking—able to translate model insights into product impact and roadmap trade-offs Preferred Experience working in B2C environments especially in regulated industries (e.g., financial services, healthcare) Exposure to retrieval-augmented generation (RAG), embedding-based search, or LLM evaluation frameworks Familiarity with tools like Airflow, MLflow, dbt, or feature stores Prior work in chatbots, IVRs, or user feedback systems Why Join Us Data science is central to our product innovation strategy You’ll have a direct, measurable impact on customer outcomes and platform intelligence You’ll work on real-world AI applications with scaled deployment and product visibility You’ll collaborate with a cross-disciplinary team of engineers, designers, and product leaders moving at startup speed At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Experience Level: 1–4 years of experience Education: MBA from a Tier-1 institution Location : Bangalore What You Will Do: As a part of the CEO’s Office, you will play a pivotal role in driving the company’s strategic agenda, supporting decision-making, and executing high-priority initiatives across the business. Your responsibilities will include: 1. Strategic Planning and Execution: ● Collaborate with the CEO and leadership team to develop and implement strategic initiatives. ● Support the preparation of board and executive-level presentations, including strategy updates, business reviews, and performance insights. 2. Market Research and Analysis: ● Conduct deep dives into market trends, competitor activities, and emerging opportunities in the Generative AI space, particularly in the financial services industry. ● Develop actionable insights to guide the company’s strategic priorities and go-to-market strategy. 3. Program and Project Management: ● Drive cross-functional projects to ensure timely execution of key priorities. ● Monitor and track the progress of initiatives, reporting key metrics and performance to the CEO. 4. Stakeholder Engagement: ● Act as a liaison between the CEO’s office and internal teams, facilitating seamless communication. ● Build strong relationships with external stakeholders, including customers, partners, and investors, as needed. 5. Problem-Solving and Decision Support: ● Provide analytical and strategic support for the CEO in solving complex business challenges. ● Develop data-driven recommendations and scenarios to facilitate decision-making. What You Will Bring: ● Education: MBA from a Tier-1 institution. ● Experience: 1–4 years of relevant experience in management consulting, strategy roles, corporate planning, or high-growth startups. ● Skill Set: ● Strong analytical and problem-solving skills with an ability to translate data into actionable insights. ● Excellent communication and presentation skills, capable of engaging with senior stakeholders. ● High level of ownership, adaptability, and an entrepreneurial mindset. ● Strong project management skills with the ability to prioritize and manage multiple tasks in a fast-paced environment. ● Familiarity with Enterprise SaaS is a plus. Why Work in the CEO’s Office at interface.ai? 1. Direct Exposure to Leadership: Work closely with the CEO and gain firsthand insights into high-level decision-making and strategic thinking. 2. Strategic Impact: Contribute directly to the company’s most critical initiatives and play a role in shaping the future of Generative AI in financial services. 3. Learning Opportunities: Engage in diverse projects across business functions, markets, and geographies, ensuring rapid professional growth. 4. Networking and Stakeholder Management: Build relationships with senior leaders, investors, customers, and partners. 5. High-Visibility Role: Your work will be at the center of the company’s operations, providing opportunities to make a tangible impact on business outcomes. About You: We’re looking for driven, strategic thinkers who thrive in dynamic environments and are eager to make an impact. If you’re passionate about leveraging your skills to contribute to a high-growth company at the forefront of Generative AI, we’d love to hear from you! At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role Overview We are looking for a Software Development Engineer II (SDE II) with 2–4 years of experience, including hands-on involvement in at least one AI/ML/NLP-based project. This role focuses on building intelligent internal systems that leverage AI to automate complex workflows and enhance internal efficiencies. You will be working at the intersection of backend engineering, machine learning, and platform design—crafting intelligent systems that support business operations at scale. What You’ll Do Design, develop, and maintain AI-powered internal tools that drive automation and operational intelligence. Build and integrate machine learning or NLP components to extract insights and drive decision-making across systems. Collaborate cross-functionally with product, data, and operations teams to identify opportunities for AI-driven enhancements. Develop scalable services and APIs using JavaScript/Node.js, Python, or related technologies. Ensure systems are reliable, observable, and maintainable in production environments. Stay current with emerging trends in AI and apply best practices to real-world business problems. What We’re Looking For 2–4 years of experience in software engineering with strong backend development skills. Proven experience working on at least one AI, ML, or NLP-based application or system. Proficiency in JavaScript (Node.js) and scripting languages such as Python. Solid understanding of machine learning workflows, NLP libraries (e.g., spaCy, HuggingFace, NLTK), or LLM integrations. Familiarity with cloud platforms (AWS, GCP, Azure) and containerization tools like Docker/Kubernetes. Good understanding of software engineering fundamentals, system design, and application lifecycle. Excellent analytical and debugging skills, with a problem-solving mindset. Experience with version control (Git) and CI/CD pipelines. Strong verbal and written communication skills; ability to work effectively in cross-functional teams. Nice to Have Exposure to infrastructure-as-code, observability tools, or performance tuning. Experience with cloud-native services (e.g., AWS Lambda, S3, SQS, DynamoDB). Prior experience in startups or high-growth environments. Knowledge of financial services or familiarity with core banking systems (a plus, not required). At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

Get To Know Us First! Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Job Description: Intern – Software Development Engineer (SDE Intern) Internship Overview An opportunity for passionate and driven B.Tech Computer Science students to join Interface.ai as Software Development Engineer Interns (SDE Interns) . This is a remote, full-time internship where students will gain real-world experience building scalable and intelligent software systems. Roles & Responsibilities Design, develop, test, and maintain scalable software features Write clean, efficient, and maintainable code using one or more programming languages Work with REST API integrations and backend services Experience in AI/ML projects is mandatory Collaborate with engineering, product, and QA teams in an agile environment Participate in code reviews, debugging, and documentation Required Skills Proficiency in at least one programming language: Java, C, C++, Python, or JavaScript Familiarity with REST API integrations Solid understanding of data structures, algorithms, and software design principles Strong problem-solving and analytical skills Ability to work independently and within a collaborative virtual team environment Good written and verbal communication skills What We Offer A hands-on learning environment with mentorship from experienced developers Exposure to real-world product development in a high-growth AI company Opportunity to work on impactful projects that serve global banking clients Certificate of internship and performance-based recommendations Potential for a Pre-Placement Offer (PPO) for top-performing interns Location: Remote / Work From Home Internship Type: Full-Time Duration: 6 Months CGPA : 8 and above Eligible Branch: B.Tech – Computer Science -(Must AI/ML Project experience) Show more Show less

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Get To Know Us First! Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 150+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Shift timing – 1:30 PM to 10:30 PM Do You Make the Cut? SDE I – Engineering Delivery Should have 1-2 years of experience in backend development with NodeJS Strong hands-on experience in debugging/ resolving issues. Should have exposure to application development and be able to perform code changes. Development experience in Javascript(NodeJS) related technologies. Good understanding of software engineering principles Excellent written and verbal communication skills. Good problem-solving and analytical skills. Highly motivated, a Go-Getter who needs no supervision. Need to have excellent team orientation skills. Good Communication Skills required. Ability to quickly learn and stay current with new technologies. Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc. Experience with Version Control systems preferably GIT Good understanding of analyzing the logs. Good knowledge on application deployment. Involved in product implementation is a plus (Optional) Exposure to core banking APIs (Optional) Knowledge of scripting language, e.g.: Node.js is required. Have exposure to AWS cloud or any cloud technologies. (Optional) Have exposure to Docker/Kubernetes (EKS) - (Optional) Having work experience in a startup company is of added advantage. Possess the ability to understand business problems and provide solutions/information related to the business requirements. Benefits Remote First Policy Comprehensive Insurance Policy A chance to have a huge impact early in your career At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible. Show more Show less

Get To Know Us First! Who We Are At interface.ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions. We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services. Join us to build something transformative. Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Role - Senior Executive Finance (US GAAP) We are seeking a highly skilled and detail-oriented Accounting and Finance Specialist to join our team. The ideal candidate will be responsible for managing billing inputs, payroll processing, vendor payments, financial reconciliations, and compliance. This role requires strong analytical skills, collaboration with multiple teams, and experience in financial reporting. What You’ll Do Collaborate with the Delivery and Engineering teams to gather billing inputs and prepare input files, including detailed Twilio reports. Record customer invoices and maintain the collection database and aging report. Process monthly payroll, liaising with HR to gather inputs for new joiners, onboard employees in Zoho Payroll, and guide them in updating necessary salary details. Account payroll entries, reconcile with the salary register, and record corresponding statutory provision entries. Collaborate with PEO service providers (Trinet, Rippling, Deel.com) for labor compliance and payroll processing. Facilitate new vendor setup, procurement of purchase orders or agreements, and collection of W8/W9 forms for compliance filing. Verify, validate, and account for vendor bills and payroll for the USA and Canada. Maintain and update vendor bill trackers, and process credit card statements/bills, working knowledge of bill.com is preferred. Review, analyze, and respond to external supplier inquiries and perform supplier statement of account reconciliations. Accounting for depreciation, fixed assets, prepaid expenses, and accrued entries. Reconcile bank balances and books, ensuring all balance sheet accounts are fully reconciled. Assist in month-end closing, budget forecasting, and variance analysis. Support the preparation of financial statements, schedules, and collaborate with auditors. What You’ll Bring Bachelor’s degree in Accounting, Finance, or a related field. 4+ years of experience in accounting, payroll processing, or financial reporting. Strong knowledge of accounting principles, reconciliations, and financial compliance. Experience working with PEO service providers is preferred. Proficiency in accounting software such as Zoho, QuickBooks, or similar platforms. Advanced Excel skills and experience handling large datasets. Strong attention to detail and ability to work in a fast-paced environment. Excellent communication and interpersonal skills. Bonus Points: Experience with international payroll processing and labor compliance. Familiarity with US and Canadian financial regulations and tax compliance. Why Join Us? Remote-first culture – Work from anywhere, with top-tier colleagues. Be at the forefront of AI innovation – Build game-changing products that shape the financial industry. High ownership, high impact – Your work will define the future of banking. Comprehensive Benefits – We take care of our people. Ready to lead with impact? Apply now.

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. About Us At Interface.ai, we empower financial institutions with our Intelligent Virtual Assistant (IVA), designed to automate customer inquiries and calls across multiple channels. Our IVA transforms call centers from cost centers into revenue generators by delivering exceptional financial insights and enabling upsell/cross-sell opportunities. Our advanced in-house technology, including breakthroughs in Natural Language Understanding, ensures 90%+ accuracy from Day 1. With 1800% growth in the past year, we are recognized among the top 100 fastest-growing FinTech companies in Silicon Valley. Our fully remote team comprises 150+ experts from global giants like Apple, Microsoft, Salesforce, and premier institutions like ISB and IIMs. Learn More About Us Careers LinkedIn Your Role: Technical Support Engineer L2 As a Technical Support Engineer L2, you will serve as a key technical and customer experience advocate, providing advanced support to our enterprise customers. You will lead efforts to resolve complex issues, mentor Level 1 support executives, and contribute to improving our product quality and customer experience. This role requires technical expertise, excellent problem-solving abilities, and a proactive approach to managing and resolving customer concerns. Rotational Shift Timings - 5:00 PM - 2:00 AM & 8:00 PM - 6:00 AM & 4:00 AM - 11:00 AM Key Responsibilities- Advanced Technical Support - Act as the escalation point for Level 1 support executives for complex technical issues.Investigate and resolve advanced customer issues related to APIs, Unix/Linux systems, databases, and cloud platforms like AWS.Perform root cause analysis and provide long-term solutions for recurring issues.Troubleshoot and debug system performance issues using logs and system monitoring tools. Customer Interaction and Incident Management - Engage directly with US-based customers via email, chat, and calls to resolve critical and time-sensitive issues.Ensure timely acknowledgment, prioritization, and resolution of escalated tickets in tools like Zoho, JIRA, or Salesforce Service Cloud.Provide updates to customers and stakeholders on progress and resolution of complex issues. Collaboration and Knowledge Sharing - Collaborate with cross-functional teams, including engineering, product, and QA, to address and resolve customer challenges.Maintain and improve the knowledge base by documenting advanced FAQs, troubleshooting steps, and best practices.Mentor and guide Level 1 support executives to enhance their technical and communication skills. Proactive Monitoring and Insights - Monitor system logs and support trends to identify patterns and provide actionable recommendations to improve system performance and customer experience.Conduct regular audits of recurring issues to ensure proactive resolution and avoid escalations. Operational Excellence and Process Improvement - Develop and refine support workflows, escalation matrices, and processes to ensure operational efficiency.Suggest and implement automation opportunities to improve support efficiency and accuracy. Customer Onboarding and Training - Assist in customer onboarding by providing advanced guidance on system configurations and functionalities.Conduct knowledge transfer sessions and training for internal teams and customers. Must-Have Skills Technical Expertise: In-depth understanding of Unix/Linux systems, API debugging, and database operations.Strong familiarity with cloud platforms, Why Join Us? Remote-First Policy: Flexibility to work from anywhere. Comprehensive Insurance: Prioritize your well-being. Career Growth: Be part of a rapidly growing FinTech and build your career in cutting-edge AI-driven technologies. Join us to revolutionize the intersection of AI and banking, delivering exceptional customer experiences through innovative solutions. At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role – SDE I – Backend (Core Platform) Location: India (Remote) Function: Engineering – Core Platform Reports to: Engineering Manager – Core Platform About The Role We are hiring for a Backend Engineer to join our Core Platform team. This team is responsible for designing and scaling the foundational systems that power all our AI-driven products—from secure authentication and configuration engines to core services like logging, feature management, and real-time orchestration. You’ll work alongside experienced engineers to build modular, high-performance backend systems that are critical to uptime, compliance, and scalability across the company. This is a hands-on role ideal for engineers looking to grow their impact while working on production infrastructure used by every product team. What You’ll Do Design and implement backend services that power cross-cutting features like knowledge, content, configuration, identity, access control, and audit. Write performant, secure, and testable code using js, Go, or Python Build and maintain APIs, service orchestration layers, and shared infrastructure modules Collaborate with platform, ML, and product teams to ensure backend systems are flexible, resilient, and developer-friendly Contribute to service monitoring, alerting, and production readiness practices across core systems Participate in code reviews, documentation, sprint planning, and internal platform adoption initiatives What You’ll Bring Bachelor’s degree in Computer Science, Engineering, or a related field 1–3 years of backend engineering experience, ideally in platform or service-oriented roles Proficiency in at least two modern backend programming languages (Node.js, Go, Python, Java) Experience working with RESTful APIs, cloud infrastructure (AWS, GCP, etc.), and containerized deployments (Docker, Kubernetes) Understanding of service architecture, data modeling, and system design fundamentals Solid grasp of debugging, testing, and monitoring backend applications in production Bonus Points Exposure to platform engineering, dev tools, or internal infrastructure services Experience with infrastructure-as-code tools like Terraform or Pulumi Familiarity with observability stacks (e.g., Prometheus, Grafana, OpenTelemetry) Prior work in B2B SaaS, compliance-heavy, or AI-enabled product environments Why Join Us? Build foundational systems that power every AI experience across the company Work closely with senior engineers and technical leadership in a high-ownership environment Contribute to a fast-moving, product-driven culture where platform thinking is a first-class priority Accelerate your growth in backend systems, distributed architecture, and infrastructure engineering At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Staff Backend Engineer – Core AI Platform Location: India (Remote) Function: Engineering – AI Platform Level: Staff Reports to: VP of Engineering / CTO About the Company We’re hiring a Staff Engineer – AI Frameworks to architect and lead the development of the foundational multi-agent infrastructure powering the next generation of intelligent systems for financial institutions. This role is not about plugging in pre-built models—it’s about designing and scaling custom AI orchestration frameworks that bind language models, memory, judgment modules, and tool use into autonomous systems that are trustworthy, composable, and policy-aligned. You’ll work at the intersection of machine learning, distributed systems, and agentic reasoning, partnering with researchers, backend engineers, and product leaders to bring real-time, LLM-driven intelligence into production at scale. This is a rare opportunity to define and build the AI runtime and execution architecture for mission-critical agents in a high-regulation, high-trust industry. About the Role We’re hiring a Staff Engineer – AI Frameworks to architect and lead the development of the foundational multi-agent infrastructure powering the next generation of intelligent systems for financial institutions. Responsibilities Architect a multi-agent AI framework for orchestrating LLMs, tools, memory, and decision modules in live user-facing systems Build and optimize low-latency, distributed inference systems that meet real-time SLAs for transactional environments Develop modular components for task planning, reward routing, fallback handling, and multi-turn reasoning Design developer-facing APIs and tooling to allow AI product teams to safely extend and compose agentic functionality Integrate vector stores, custom retrieval pipelines, model evaluators, judgment layers, and auto-tuning workflows Drive the implementation of prompt tuning, reward modeling, and LLM-as-a-Judge techniques in production loops Collaborate with research to productionize new RL, planning, or alignment strategies Establish architectural best practices for extensibility, observability, and trust in AI-enabled systems Qualifications 8+ years of backend or platform engineering experience, with at least 2 years building or deploying AI/ML systems Deep experience with Node.js, asynchronous architecture, and performance-critical backend systems Prior hands-on experience building ML models or training pipelines —you know how models learn, behave, and break Expert knowledge of LLM system design, agent architectures, and Reinforcement Learning techniques Proven track record building distributed, event-driven systems in high-throughput environments Experience building real-time inference systems that integrate LLMs with retrieval, memory, or tool use Strong systems design skills: designing modular, fault-tolerant, observable software at scale Demonstrated ability to lead architectural design and cross-functional engineering initiatives Preferred Skills Experience building multi-agent systems or intelligent orchestration engines Familiarity with vector databases, semantic search, and prompt engineering techniques Comfort integrating ML eval frameworks and offline/online experimentation pipelines Open-source contributions to LLM tooling or infrastructure a plus

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role – SDE II (Full Stack) Location: India (Remote) Function: Engineering – Product Engineering Reports to: Engineering Manager – Product Engineering About The Role We’re looking for a Full Stack Engineer with frontend experience to join the team that helps users navigate financial services through seamless chat and digital experiences. You will build fast, intuitive, and elegant interfaces across our suite of AI-powered products. You will take ownership of end-user experiences—spanning self-service portals, chat interfaces, dashboards, and internal tools. You will work alongside product managers, designers, backend engineers, and AI teams to create frontend systems that are robust, modular, and built to scale. This is a high-impact role for an engineer who is passionate about user experience, performance, accessibility, and design systems . What You’ll Do Build and evolve our design system and reusable component libraries, promoting consistency and maintainability across product surfaces Optimize performance, accessibility, and responsiveness across browsers and devices Collaborate with designers to turn Figma specs into functional, pixel-perfect interfaces Partner with backend teams to integrate APIs, define contracts, and troubleshoot edge cases Lead and participate in design and code reviews, enforcing high standards of readability, maintainability, and test coverage Help define and improve frontend development processes, CI practices, and build pipelines Participate in regular code reviews and learn from senior engineers across the team Write tests using tools like Jest and React Testing Library to ensure feature quality Learn and follow best practices around performance optimization, code structure, and continuous integration Proactively raise UI bugs or UX inconsistencies and suggest improvements What You’ll Bring 2–4 years of experience in frontend development, including internships Strong knowledge of ReactJS and ecosystem Understanding of js or similar skills Solid knowledge of JavaScript/TypeScript, React, HTML, and CSS Deep understanding of HTML, CSS, browser rendering, and performance optimization techniques Ability to work with design handoffs (e.g., Figma) and translate them into functional components Familiarity with frontend testing frameworks (e.g., Jest, React Testing Library, Cypress) Experience working with REST or GraphQL APIs, and comfort handling data flows in the UI Familiarity with version control systems (e.g., Git) A learning mindset, strong attention to detail, and a sense of ownership Good communication skills and willingness to collaborate in a remote, fast-paced environment Bonus Points Experience in B2B SaaS, internal tooling, or regulated industries Prior work in AI, chat UI, or real-time interfaces is a plus Why Join Us? Collaborate with a high-impact engineering team that values mentorship and code quality Work on user experiences that directly shape the future of AI-powered banking Learn and grow in a team that promotes ownership and continuous learning Build your frontend career in a product-first AI company with strong market traction At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role – SDE IV (Full Stack) Location: India (Remote) Function: Engineering – Product Engineering Level: Senior Reports to: Engineering Manager – Product Engineering About The Role We’re looking for a Full Stack Engineer with frontend experience to join the team that helps users navigate financial services through seamless chat and digital experiences. You’ll be responsible for building responsive, user-centric interfaces that make advanced AI capabilities intuitive and accessible. This role requires strong full-stack expertise, a keen eye for interaction design, and the ability to develop frontend, backend, and AI systems that power natural, personalized, and context-aware conversations. As a key contributor, you will play a central role in crafting experiences that blend intelligence, automation, and trust—powering millions of interactions across banks, credit unions, and their customers. What You’ll Do Build and maintain modern, performant web interfaces using React (or equivalent), delivering high-quality experiences across desktop and mobile You will build the backend APIs (Node.js), orchestration layers, and real-time messaging systems Collaborate closely with designers and product managers to turn wireframes and prototypes into elegant, production-ready experiences Design and implement frontend patterns, design systems, and reusable UI components that scale across use cases Handle session management, personalization logic, and dynamic content rendering to support intelligent agent behavior Optimize for accessibility, localization, responsiveness, and performance across browsers and devices What You’ll Bring 7+ years of professional experience in frontend or full-stack engineering Advanced proficiency with JavaScript/TypeScript and modern frameworks (React, Vue, etc.) Deep understanding of HTML, CSS, accessibility (a11y), and responsive design principles Experience in building backend systems working with real-time data and WebSocket-style protocols Strong product sensibility and empathy for UX, edge cases, and error states in interactive flows Bonus Points Experience with design systems, UI performance optimization, or complex state management (e.g., Redux, Zustand, XState) Exposure to conversational UIs, AI interfaces, or chat-based products Familiarity with analytics instrumentation, experimentation frameworks, or usage tracking Prior work in B2B SaaS, fintech, or regulated environments Why Join Us? Help design the next generation of AI-first interfaces, powering real-time assistance in financial services Own experiences that shape trust, usability, and adoption of intelligent agents across diverse user bases Join a product-first, fast-growing AI company where engineering craft meets design rigor and user empathy Work with a highly collaborative team of engineers, designers, and AI researchers solving real-world interaction problems at scale At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Get To Know Us First! Who We Are At interface.ai, were redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitableenhancing user experience while boosting revenue and efficiency for financial institutions. Were not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, were shaping the future of AI in financial services. Join us to build something transformative. Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Role SDE III Backend + AI Location: India (Remote) Function: Engineering Product Engineering Reports to: Engineering Manager Product Engineering About the Role We are looking for a Software Development Engineer III to join the team behind Sphere , our flagship conversational AI platform powering intelligent voice and digital assistants across financial services. Sphere handles millions of conversations, transactions, and decision-making momentsmaking it one of the most critical and high-revenue systems in our ecosystem. In this role, you will lead the development of scalable backend systems that enable natural, secure, and context-aware AI interactions. Youll work at the intersection of real-time systems, speech infrastructure , and agentic AI orchestration , helping define how end users and institutions experience AI across voice and chat interfaces. What Youll Do Design and build high-availability, low-latency services powering AI-based voice and digital agents Contribute to the orchestration logic that handles tool invocation, conversational memory, session management, and multi-turn logic Integrate backend systems with AI components such as language models, speech pipelines, and structured data sources Collaborate with cross-functional teams including ML, product, compliance, and UX to deliver intelligent and trustworthy user experiences Identify and resolve performance bottlenecks, reliability issues, and system-wide scalability challenges Participate in design and architecture reviews, and mentor junior engineers across the team Uphold engineering excellence through strong documentation, testing, observability, and DevOps practices What Youll Bring 4+ years of experience in backend engineering, ideally working on real-time or user-facing platforms Strong programming skills in Node.js, with deep understanding of asynchronous programming and system design Proven experience building and scaling distributed services, APIs, and event-driven systems Familiarity with infrastructure tools such as Docker, Kubernetes, and CI/CD pipelines Experience integrating services with data stores, message queues, and external APIs Exposure to conversational AI, LLM infrastructure, or voice interfaces Bonus Points: Experience working on AI-enabled or ML-integrated platforms Understanding of compliance, security, and auditability requirements in regulated environments Prior experience working in fast-paced, high-growth product teams Why Join Us Work on the most impactful and revenue-generating platform in the organization Build infrastructure for real-time intelligent agents across both chat and voice modalities Collaborate with top-tier AI researchers, designers, and engineers in a fast-moving, high-trust environment Help shape the future of human-AI interaction in a mission-driven company at scale Ready to lead with impact Apply now. Show more Show less

Get To Know Us First! Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions call centers from a cost to a revenue center. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Do You Make the Cut SDE II Engineering Delivery Should have 2-4 years of experience in backend development with NodeJS Strong hands-on experience in debugging/ resolving issues. Should have exposure to application development and be able to perform code changes. Development experience in Javascript(NodeJS) related technologies. Good understanding of software engineering principles Excellent written and verbal communication skills. Good problem-solving and analytical skills. Highly motivated, a Go-Getter who needs no supervision. Need to have excellent team orientation skills. Good Communication Skills required. Ability to quickly learn and stay current with new technologies. Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc. Experience with Version Control systems preferably GIT Good understanding of analyzing the logs. Good knowledge on application deployment. Involved in product implementation is a plus (Optional) Exposure to core banking APIs (Optional) Knowledge of scripting language, e.g.: Node.js is required. Have exposure to AWS cloud or any cloud technologies. Have exposure to Docker/Kubernetes (EKS) Having work experience in a startup company is of added advantage. Possess the ability to understand business problems and provide solutions/information related to the business requirements. Benefits Remote First Policy Comprehensive Insurance Policy A chance to have a huge impact early in your career Show more Show less

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Role – UX/UI Designer (AI-First Financial Product Design) Experience Level: 2–4 years Reports to: Head of Product Design / Product Manager This is a hands-on, growth-focused role for a UX/UI Designer who wants to make a real difference. You’ll work on complex interaction models for AI-driven tools—balancing data clarity, human-centered design, and regulatory needs. This is an ideal role for someone with a strong design foundation who’s eager to learn and adapt in a fast-paced AI product environment. What You’ll Do Design user flows, wireframes, prototypes, and high-fidelity UI for intelligent financial interfaces—ranging from mobile apps to conversational agents. Collaborate with AI researchers, product managers, and engineers to create experiences that balance automation with user control. Design for transparency, trust, and explainability—ensuring AI behaviors are intuitive and user-friendly. Support user research and usability testing efforts with insights that directly inform design iteration. Contribute to and help evolve our internal design system to reflect the unique needs of agentic AI interfaces. Continuously refine designs based on data, feedback, and behavioral insights. What You’ll Bring 2–4 years of UX/UI design experience with at least some exposure to fintech, SaaS, or data-heavy tools. Strong portfolio showcasing user-first design thinking, clean UI design, and interest in complex interaction design. Proficiency in tools like Figma (preferred), Sketch, Adobe XD, or similar. Foundational understanding of human-computer interaction (HCI), with interest in human-AI interaction. Curiosity, humility, and eagerness to grow—especially in applying design to AI-powered products. Clear communication and openness to feedback across disciplines. Bonus Points Experience designing for fintech platforms, banking interfaces, or investment tools. Understanding of agent-based systems, chat interfaces, or AI explainability patterns. Familiarity with accessibility standards (WCAG) and regulatory considerations (e.g., ADA, GDPR). Why Join Us? Remote-first culture – Work from anywhere, with top-tier colleagues. Impact: Help shape the design language for AI agents managing sensitive financial decisions. Learning: Grow your design capabilities while working alongside seasoned AI, fintech, and design leaders Comprehensive Benefits – We take care of our people. At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Location: India (Remote) Function: Engineering – AI Platform Level: Staff Reports to: VP of Engineering / CTO About The Role We’re hiring a Staff Backend Engineer – Core AI Platform to architect and lead the development of the foundational multi-agent infrastructure powering the next generation of intelligent systems for financial institutions. This role is not about plugging in pre-built models—it’s about designing and scaling custom AI orchestration frameworks that bind language models, memory, judgment modules, and tool use into autonomous systems that are trustworthy, composable, and policy-aligned . You’ll work at the intersection of machine learning , distributed systems , and agentic reasoning , partnering with researchers, backend engineers, and product leaders to bring real-time, LLM-driven intelligence into production at scale. This is a rare opportunity to define and build the AI runtime and execution architecture for mission-critical agents in a high-regulation, high-trust industry. What You’ll Own Architect a multi-agent AI framework for orchestrating LLMs, tools, memory, and decision modules in live user-facing systems Build and optimize low-latency, distributed inference systems that meet real-time SLAs for transactional environments Develop modular components for task planning, reward routing, fallback handling, and multi-turn reasoning Design developer-facing APIs and tooling to allow AI product teams to safely extend and compose agentic functionality Integrate vector stores, custom retrieval pipelines, model evaluators, judgment layers, and auto-tuning workflows Drive the implementation of prompt tuning, reward modeling, and LLM-as-a-Judge techniques in production loops Collaborate with research to productionize new RL, planning, or alignment strategies Establish architectural best practices for extensibility, observability, and trust in AI-enabled systems Required Qualifications What We’re Looking For 8+ years of backend or platform engineering experience, with at least 2 years building or deploying AI/ML systems Prior hands-on experience building ML models or training pipelines—you know how models learn, behave, and break Expert knowledge of LLM system design, agent architectures, and Reinforcement Learning techniques Deep experience with Node.js, asynchronous architecture, and performance-critical backend systems Proven track record building distributed, event-driven systems in high-throughput environments Experience building real-time inference systems that integrate LLMs with retrieval, memory, or tool use Strong systems design skills: designing modular, fault-tolerant, observable software at scale Demonstrated ability to lead architectural design and cross-functional engineering initiatives Preferred Experience Experience building multi-agent systems or intelligent orchestration engines Familiarity with vector databases, semantic search, and prompt engineering techniques Comfort integrating ML eval frameworks and offline/online experimentation pipelines Open-source contributions to LLM tooling or infrastructure a plus What Makes This Role Special You’ll define the core AI infrastructure powering autonomous financial workflows across millions of users You’ll lead the engineering strategy behind multi-agent AI systems—designing how autonomous AI thinks, adapts, and acts You’ll build for speed, scale, and compliance, solving real-world challenges in applied alignment, observability, and modularity You’ll work with a team that combines world-class AI research, backend engineering, and product-first thinking to move fast with purpose At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

Get To Know Us First! Who We Are At interface.ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions. We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services. Join us to build something transformative. Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Role – UX/UI Designer (AI-First Financial Product Design) Experience Level: 5–8 years Reports to: Head of Product Design / Product Manager This is a hands-on, growth-focused role for a UX/UI Designer who wants to make a real difference. You’ll work on complex interaction models for AI-driven tools—balancing data clarity, human-centered design, and regulatory needs. This is an ideal role for someone with a strong design foundation who’s eager to learn and adapt in a fast-paced AI product environment. What You’ll Do Design user flows, wireframes, prototypes, and high-fidelity UI for intelligent financial interfaces—ranging from mobile apps to conversational agents. Collaborate with AI researchers, product managers, and engineers to create experiences that balance automation with user control. Design for transparency, trust, and explainability—ensuring AI behaviors are intuitive and user-friendly. Support user research and usability testing efforts with insights that directly inform design iteration. Contribute to and help evolve our internal design system to reflect the unique needs of agentic AI interfaces. Continuously refine designs based on data, feedback, and behavioral insights. What You’ll Bring 5–8 years of UX/UI design experience with at least some exposure to fintech, SaaS, or data-heavy tools. Strong portfolio showcasing user-first design thinking, clean UI design, and interest in complex interaction design. Proficiency in tools like Figma (preferred), Sketch, Adobe XD, or similar. Foundational understanding of human-computer interaction (HCI), with interest in human-AI interaction. Curiosity, humility, and eagerness to grow—especially in applying design to AI-powered products. Clear communication and openness to feedback across disciplines. Bonus Points: Experience designing for fintech platforms, banking interfaces, or investment tools. Understanding of agent-based systems, chat interfaces, or AI explainability patterns. Familiarity with accessibility standards (WCAG) and regulatory considerations (e.g., ADA, GDPR). Why Join Us? Remote-first culture – Work from anywhere, with top-tier colleagues. Impact: Help shape the design language for AI agents managing sensitive financial decisions. Learning: Grow your design capabilities while working alongside seasoned AI, fintech, and design leaders Comprehensive Benefits – We take care of our people. Ready to lead with impact? Apply now.

Get To Know Us First! Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Do You Make the Cut? SDE I – Engineering Delivery Should have 1-2 years of experience in backend development with NodeJS Strong hands-on experience in debugging/ resolving issues. Should have exposure to application development and be able to perform code changes. Development experience in Javascript(NodeJS) related technologies. Good understanding of software engineering principles Excellent written and verbal communication skills. Good problem-solving and analytical skills. Highly motivated, a Go-Getter who needs no supervision. Need to have excellent team orientation skills. Good Communication Skills required. Ability to quickly learn and stay current with new technologies. Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc. Experience with Version Control systems preferably GIT Good understanding of analyzing the logs. Good knowledge on application deployment. Involved in product implementation is a plus (Optional) Exposure to core banking APIs (Optional) Knowledge of scripting language, e.g.: Node.js is required. Have exposure to AWS cloud or any cloud technologies. (Optional) Have exposure to Docker/Kubernetes (EKS) - (Optional) Having work experience in a startup company is of added advantage. Possess the ability to understand business problems and provide solutions/information related to the business requirements. Benefits Remote First Policy Comprehensive Insurance Policy A chance to have a huge impact early in your career

As an integral part of interface.ai, the industry's leading specialized AI provider for banks and credit unions, you will have the opportunity to contribute to a transformative mission. With a focus on hyper-personalized, secure, and seamless interactions, interface.ai aims to enhance the banking experience for consumers while simultaneously driving operational efficiencies and revenue growth. The company's integrated AI platform, powered by cutting-edge proprietary Generative AI, offers a unified banking experience through voice, chat, and employee-assisting solutions. With a commitment to innovation and deep industry expertise, interface.ai stands as the AI solution of choice for banks and credit unions seeking exceptional experiences and a cutting-edge approach to AI integration. As a member of the CEOs Office in Bangalore, you will be at the forefront of driving strategic initiatives and supporting decision-making processes across the organization. With 14 years of experience and an MBA from a Tier-1 institution, you will play a crucial role in shaping the company's strategic agenda and executing high-priority initiatives. Your responsibilities will span strategic planning and execution, market research and analysis, program and project management, stakeholder engagement, and problem-solving and decision support. By collaborating with the CEO and leadership team, you will develop actionable insights, drive cross-functional projects, engage with internal and external stakeholders, and provide analytical and strategic support to solve complex business challenges. To excel in this role, you should possess strong analytical and problem-solving skills, excellent communication and presentation abilities, a high level of ownership and adaptability, and a strategic mindset. With experience in management consulting, strategy roles, corporate planning, or high-growth startups, you will bring a wealth of expertise to the table to drive the company's strategic priorities forward. Working in the CEOs Office at interface.ai offers direct exposure to leadership, strategic impact on critical initiatives, diverse learning opportunities, networking and stakeholder management, and a high-visibility role at the center of the company's operations. If you are a driven, strategic thinker eager to contribute to a high-growth company at the forefront of Generative AI, interface.ai welcomes your application and celebrates diversity and inclusion in its workforce. At interface.ai, we are committed to creating an inclusive and welcoming environment where all individuals are valued and respected. Employment decisions are based on business needs, job requirements, and individual qualifications, ensuring a culture that embraces unique perspectives and contributions. We encourage qualified individuals from diverse backgrounds to apply and are dedicated to an inclusive and accessible hiring process.,