Job
Description
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products. The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships. Key Accountabilities and Responsibilities{{:} }Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes. Ensure timely achievement of customer success through best practice onboarding and adoption strategies. Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs. Support delivery team management in setting customer expectations and maintaining ongoing communication. Act as a subject matter expert, supporting internal and external stakeholders as needed. Assist in technical knowledge transfers and share best practice advice. Support delivery of specialist value training and contribute to content development processes. Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers. Required Experience, Qualifications, and Professional Skills{{: }}Product Skills{{ :}}Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product se ts.Flexera FNMS Upgra desFlexera One ITVSnow SLM Upgra desSnow At las CCO SAPEngineer ingSnow4Engineer ingProductivity Optimi zerApp Bro kerRisk Moni torDigital & Tech Skills{ {:}}Base knowledge of the following{ {:}}Computer/Hardware Netwo rkingData Science & Anal yticsDelivering Cloud Computing Ser vicesUsing Customer Relationship Management Software (e.g., SFDC, Gains ight)Using Collaboration and productivity sof twareAPI programming (e.g., Powershell or equivalent) Gra ph QLKnowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)Domain expertise in Core SAM Technol ogiesDomain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)Data {expand on Data capabilities} Relationship D B etcSecurity – working knowledge of applying SSL Certific ates,Networking – working knowledge of “conc epts”Business Skills {{:}}Resource Management and Oper ationsCoordination and Time Mana gementProject Mana gementIndustry Kno wledgeSupporting Sales Communication and Marketing of Products and Se rvicesCustomer Expe rienceInnovation & Creativit y{{:}}Building capability & experience f or{{:}}Problem SolvingAnalytical ThinkingCreative ThinkingCritical ThinkingSystems Thinking (Process Impr ovement)Langua ges{{:}}Business English (as a minimum, other languages as determined by the loca l market)Working with Pe ople{{:}}Active listening, communication, and informatio n exchangeService O rientationFollowing instructions and proceduresAssisting and supporting co-workersSocial Influe nceEmpathyPersuasion and N egotiationLiaising and NetworkingBuil ding TrustQualifications/Certifica tions{{:}}Relevant demonstrable work experienceRelevant University degree or equivalent for th e role[PP2]Relevant Scripting Language (e.g., Powershell ) – DesiredITIL/FinOps/CSAM qualificatio n – DesiredExpe rience{{:}}Appropriate customer experience in a te chnical roleBehavioural & Attitudina l Focus{{:}}Analytical{{:}} Comfortable working with complex data sets and delivering outcomes through structu red thinking. Attention to Detail{{:}} Ensures high standards of quality and accuracy in a ll activities. Customer/Relationship Management{{:}} Focuses on stakeholder perspectives, manages expectations, and supports cu stomer success. Influencing{{:}} Bridges teams, customers, and partners to achieve outs tanding results. Organization & Process{{:}} Manages multiple tasks effectively, ensuring balance d prioritization. Business Acumen{{:}} Understands Flexear's vision and mission, actively seeking ways to align activities with broade r commercial aims. Focus Switching{{:}} Manages multiple tasks within areas of specialty with out overcommitting. Problem Solving{{:}} Uses abstract and critical thinking to tackle complex issues and adapt to trouble shooting challenges. Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailin g careers@flexera.com. Show more Show less
