The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships. Key Accountabilities and Responsibilities: Deliver Flexera solutions, integrating with surrounding technologies to meet customers business outcomes. Ensure timely achievement of customer success through best practice onboarding and adoption strategies. Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs. Support delivery team management in setting customer expectations and maintaining ongoing communication. Act as a subject matter expert, supporting internal and external stakeholders as needed. Assist in technical knowledge transfers and share best practice advice. Support delivery of specialist value training and contribute to content development processes. Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers. Required Experience, Qualifications, and Professional Skills: Product Skills : Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets. Flexera FNMS Upgrades Flexera One ITV Snow SLM Upgrades Snow Atlas CCO SAP Engineering Snow4Engineering Productivity Optimizer App Broker Risk Monitor Digital & Tech Skills: Base knowledge of the following: Computer/Hardware Networking Data Science & Analytics Delivering Cloud Computing Services Using Customer Relationship Management Software (e.g., SFDC, Gainsight) Using Collaboration and productivity software API programming (e.g., Powershell or equivalent) Graph QL Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC) Domain expertise in Core SAM Technologies Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost) Data {expand on Data capabilities} Relationship DB etc Security - working knowledge of applying SSL Certificates, Networking - working knowledge of concepts Business Skills: Resource Management and Operations Coordination and Time Management Project Management Industry Knowledge Supporting Sales Communication and Marketing of Products and Services Customer Experience Innovation & Creativity: Building capability & experience for: Problem Solving Analytical Thinking Creative Thinking Critical Thinking Systems Thinking (Process Improvement) Languages: Business English (as a minimum, other languages as determined by the local market) Working with People: Active listening, communication, and information exchange Service Orientation Following instructions and procedures Assisting and supporting co-workers Social Influence Empathy Persuasion and Negotiation Liaising and Networking Building Trust Qualifications/Certifications: Relevant demonstrable work experience Relevant University degree or equivalent for the role [PP2] Relevant Scripting Language (e.g., Powershell) - Desired ITIL/FinOps/CSAM qualification - Desired Experience: Appropriate customer experience in a technical role Behavioural & Attitudinal Focus: Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking. Attention to Detail: Ensures high standards of quality and accuracy in all activities. Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success. Influencing: Bridges teams, customers, and partners to achieve outstanding results. Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization. Business Acumen: Understands Flexears vision and mission, actively seeking ways to align activities with broader commercial aims. Focus Switching: Manages multiple tasks within areas of specialty without overcommitting. Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges.

Seeking a highly motivated, experienced and enthusiastic Member Technical Staff to contribute towards the development of Flexera Software s premier FlexNet Operations product. You will be responsible for the design, implementation and testing of the product features. Should be an excellent team member with good attitude towards problem solving and help/guide team members when needed. Should have attitude to embrace new challenges. Should be a quick learner who can understand the existing architecture and design of the modules, independently. Should have good communication skills. Should be flexible to learn new technologies and contribute in different areas of product and software engineering cycle as needed. Candidates Profile: B.E/B.Tech/MCA in Computer Science, Computer Engineering or Information Technology. 7-9 years of software development experience. Should have expertise in Java 8 and above, JavaScript, JSP, Spring Boot, and Hibernate. Should be familiar with Docker, Kubernetes, Terraform, and AWS. Development of enhancements, including requirement analysis, design, coding, reviews, and unit testing. Investigation, debugging, and resolution of customer issues via fixes or workarounds. Helping with triaging customer issues and performing story point estimations on them for improved prioritization of the product backlog. Should be able to work in a fully agile team to deliver on all responsibilities Apply good Object-oriented design practices and principles in the implementation of the product. Collaboration with other teams such as Product Management. quality assurance, database administrators, documentation engineers, support teams and customer success teams for effective delivery of product. Effective handling and follow up of different customer escalations. Collaborate with cross-functional teams. Ability to automate all bug fixes and stories. Experience with working in remote teams. Participate and contribute to various design and code reviews within the team. Ensure secure coding practices and implement security measures. Promote and write unit tests for all code newly written and incrementally add unit tests to old code. Stay updated on Java technologies and industry trends. Key Areas of Responsibility: Technical leadership and strong problem-solving skills. Design and development of product enhancements: Design and development of product enhancements requested by customer. Analysis and resolution of customer bugs: Analyse and Triage customer issues, debug and fix these issues, and provide workarounds and solutions for these. Optimize application performance and scalability. Contribute to system architecture and design decisions. Communicate effectively with technical and non-technical stakeholders.

Seeking a highly motivated, experienced and enthusiastic Senior Software Engineer to contribute towards the development of Flexera Software s premier FlexNet Operations product. You will be responsible for the design, implementation and testing of the product features. Should be an excellent team member with good attitude towards problem solving and help/guide team members when needed. Should have attitude to embrace new challenges. Should be a quick learner who can understand the existing architecture and design of the modules, independently. Should have good communication skills. Should be flexible to learn new technologies and contribute in different areas of product and software engineering cycle as needed. FlexNet Operations - https: / / www.flexera.com / producer / products / software-monetization / flexnet-operations / Candidates Profile: B.E/B.Tech/MCA in Computer Science, Computer Engineering or Information Technology. 4-6 years of software development experience. Should have expertise in Java 8 and above, JavaScript, JSP, Spring Boot, and Hibernate. Should be familiar with Docker, Kubernetes, Terraform, and AWS. Development of enhancements, including requirement analysis, design, coding, reviews, and unit testing. Investigation, debugging, and resolution of customer issues via fixes or workarounds. Helping with triaging customer issues and performing story point estimations on them for improved prioritization of the product backlog. Should be able to work in a fully agile team to deliver on all responsibilities Apply good Object-oriented design practices and principles in the implementation of the product. Collaboration with other teams such as Product Management. quality assurance, database administrators, documentation engineers, support teams and customer success teams for effective delivery of product. Effective handling and follow up of different customer escalations. Ability to communicate effectively and efficiently within and between teams Ability to automate all bug fixes and stories. Experience with working in remote teams Strong problem-solving skills Participate and contribute to various design and code reviews within the team. Promote and write unit tests for all code newly written and incrementally add unit tests to old code. Key Areas of Responsibility: Help with the security work for FlexNet Operations. Design and development of product enhancements: Design and development of product enhancements requested by customer. Analysis and resolution of customer bugs: Analyse and Triage customer issues, debug and fix these issues, and provide workarounds and solutions for these.

Flexera is looking for a Digital Customer Success Manager to drive scaled customer engagement, adoption and retention through automation, technology and data-driven insights. This role is ideal for a high-energy individual contributor who is a customer focussed professional who thrives in tech enabled digital first approach to customer success. The Digital CSM will manage a portfolio of customers at scale, ensuring they receive value through automation touchpoints, in-product guidance, self-service resources and digital engagement strategies. This position will be part of Flexera s Digital Customer Success Team within the Solutions Success Organisation. This role will be a significant contributor to Flexera s #1 strategic priority: CUSTOMER SUCCESS. We are looking for a passionate individual that is open to trying new things, getting things done, and challenging the status quo. The Digital Customer Succes Manager will have vast field and practitioner experience in the industry, and a record of success leading complex projects and delivering business outcomes to their organizations. You will develop a deep understanding of the Flexera solutions from Cloud to On-Premises, and help customer convert that into outcome based success. Digital Customer Success Managers are outstanding at tracking projects and are organized, structured people that know how to influence and get others to support their cause. They can translate from technical to c-level language and back, align resources and connect the dots. They create connections and put their customers first in every interaction, without losing track of Flexera s business. You are self-motivated, highly organised, strategic and results oriented. You re a natural when it comes to building relationships and love to get things done. You thrive working with customers at scale and can build rapport quickly, gaining understanding and trust through ongoing dialogue and results. What the role is all about... The Digital Customer Success Team work together to provide a seamless and best in class self-service experience to empower our customers and partners to accomplish more with their Flexera products and services independently. You are the face of Flexera, inspiring customers and colleagues, and creating a world class digital experience. You will effectively coordinate onboarding activities, cross-functional. Responsibilities: Execute the Digital engagement strategy to support a large customer base efficiently. Utilise automated & manual onboarding activities, campaigns and self-service resources to drive product adoption. Leverage customer telemetry, health scores and product usage data to help drive proactive outreach and interventions where required. Work with many teams beyond your direct organisation to ensure successful completion and transition of projects into business as usual. Be an evangelist who will use data and customer successes to drive internal commitment and business transformation. Establishing KPI reporting on the Flexera community and reporting out to the wider business to showcase adoption and impact. Potential to extend to other aspects of the customer journey. Skills: Communication - excellent communication skills. Understand how to drive and engage conversations. Ability to persuade and motivate people. Organizational and project management skills - ability to manage multiple projects and maintain many moving parts at the same time. Creative & Analytical thinking - ability to come up with new creative ideas to engage and inspire participation. Requirements: Minimum of two years experience with delivery of customer experience projects, initiatives and programs, ideally for a SaaS software company. Able to showcase a track record of successfully planning, organizing, and managing cross-functional projects and programs by developing processes that drive clarity and simplify operational processes. Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes. Strong organization, strategic and leadership skills with executive presence. Ability to build a collaborative environment within the Success organization and wider Flexera business. Experience working with customers ideally within a SaaS software company. An understanding of how software is bought, sold, and supported. Experience with ITAM, SAM, FinOps and Cloud initiatives would be highly desirable.

We are looking for a highly motivated, experienced, and enthusiastic Agile Product Owner in India, to play a key role in the agile development of Software Monetization and Installation solutions. You will drive the development of features, product enhancements, and roadmap, ensuring that the voice of the business and the customer are fully represented in the agile process. You will work with architects, product managers, marketing, and development teams to ensure that business, quality, and functional goals are met with each product release. Job Description Working in the Software Monetization product lines, help deliver value for the FlexNet Operations, FlexNet Licensing, and compliance products. Responsibilities Create epics and user stories by collaborating with product managers, marketing, and engineering, identifying clear acceptance criteria for each Work with Product Managers to create roadmaps and maintain a prioritized backlog of user stories Work with development teams to ensure that they understand the vision and scope for each product change, and then gather the technical details of the feature breakdown Actively participate in the agile processes, as a team product owner Remove or mitigate impediments impacting successful completion of sprint goals Support Product Management with customer research and gather feedback from internal and external stakeholders on feature development Be a product ambassador and expert among stakeholders - engineers, managers, and technical support staff Support customer interactions, specifically when validating new functionality or collating information about enhancement requests or defects Required Skills and Knowledge BA/BS/BE/BTech in Computer Science degree Technical experience developing and deploying complex SaaS software products Detailed knowledge of the principles and constraints involved when designing and building multi-platform on-prem software Strong understanding of business-to-business software, and the way applications and devices interact in air-gapped, hybrid and online environments including semi-conductor manufacturing, medical, industrial, and other highly technical design scenarios Knowledge of modern approaches to software monetization in a SaaS/hybrid context Time-management and prioritization skills, and attention to detail Superior written and verbal communication skills in English, especially applied to understanding and communicating product ideas to teams and to stakeholders Flexible with working times as some meetings with our US-based teams may fall into the evening hours