Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.LinkedIn is searching for a Technical Consultant to empower sales teams and customers through technical guidance and product support. Technical Consultants provide front line troubleshooting and manage product issues impacting our most sophisticated advertising customers. As part of the Integrations Technical Solutions (ITS) team, you’ll collaborate with cross functional partners such as Sales and Engineering Support to ensure that the internal and external users of our marketing solutions products are delighted on a daily basis. Technical Solutions Consultants work with Linkedin’s Go-To-Market (GTM) teams to drive readiness for new products and features and provide general technical guidance.The Technical Consultant is an expert in Measurement and Integrations products for LinkedIn Marketing Solutions. Consultants have a sophisticated understanding of both the front end UI as well as the technical infrastructure that supports our ad products. You are able to effectively communicate technical specifications to Engineers and simultaneously distill technical concepts so they are easily understood by our customers. You are a nimble team player who is comfortable managing multiple projects concurrently in a business that is quickly evolving. The Technical Consultant is skilled at building partnerships and establishing credibility among multiple stakeholders.
Responsibilities:
- Deliver front-line technical support to help customers and sales teams using integration and advertising measurement products such as Advertising APIs, Conversion API (CAPI), Insight Tags and CRM Sync.
- Utilize advanced technical troubleshooting to resolve integration issues, develop solutions and verify unexpected product behavior.
- Swiftly escalate new issues to Engineering Support for further review, validation, and analysis. Collaborate with Engineering Support to prioritize and manage escalated issues on behalf of our customers.
- Empower peers by building content for training and troubleshooting resources.
- Drive customer support and process readiness for new products and features through collaboration with GTM teams. Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as product changes.
- Monitor product quality, escalation trends, top issues, and improvement initiatives.
Qualifications
Basic Qualifications :
- BA/BS degree or equivalent practical experience
- 4+ years of experience in Digital Advertising, Online Media or related field
- 2+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
Preferred Qualifications:
- Background in interacting with diverse groups of technical and non-technical individuals
- Customer communication soft skills with the ability to capture customer requirements, handle and resolve customer conflicts using various modes of communication.
- Excellent oral and written communication skills and be able to effectively convey complex subjects to both technical and non-technical audiences at all levels.
- Experience with troubleshooting technical issues using browser-based developer tools.
- Experience with web tracking and analytics technology including cookies, tracking pixels, ad tags, container tags, and analytics programs such as Google Analytics.
- Excellent analytical skills, including the ability to pull data directly using SQL or Presto, analyze large data sets, and identify business insights from data.
- Proven ability to adapt to change. Dynamic in a fast-paced environment.
- Proven ability to learn new technologies.
- Familiarity with HTML, JavaScript, AJAX, APIs, and other web development technologies.
- Familiarity with Unix and cURL.
- Familiarity with issue management systems (JIRA) and CRM systems (Dynamics, Salesforce, Oracle Service Cloud, Zendesk).
Suggested Skills:
- Customer-centric Problem solving
- Cross-functional Technical communication
- Product & Integration expertise
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
