Tech Lead

Job Summary

Job Title: Technical Team Lead ServiceNow SAM Pro Location: TechM Pune Sharda Years of Experience: 7 10 Years Job Summary We are seeking an experienced Technical Team Lead to oversee the implementation and optimization of ServiceNow SAM Pro. The ideal candidate will have a strong background in software asset management, with a focus on configuration, license management, and compliance. This role requires a blend of technical expertise and leadership skills to drive effective software asset management practices across the organization. Responsibilities ServiceNow SAM Pro Implementation & Optimization: Lead the configuration, administration, and optimization of ServiceNow SAM Pro to effectively track, manage, and report on software assets. License Management & Compliance: Ensure compliance with vendor contracts and licensing agreements, monitor software license consumption, and support software audits. Data Integration & Reconciliation: Manage integrations between ServiceNow SAM Pro and other IT asset management tools, ensuring accurate data reconciliation and seamless data flows. Reporting & Insights: Develop and maintain SAM reports and dashboards, providing actionable insights on software inventory and compliance. Collaboration & Stakeholder Engagement: Work with internal teams and vendors to ensure effective management of software assets throughout their lifecycle. Process Improvement: Continuously assess and improve workflows and processes within ServiceNow SAM Pro to enhance operational efficiency. Mandatory Skills Expertise in configuring and administering ServiceNow SAM Pro. Strong understanding of software licensing models and experience applying these models within ServiceNow. Experience with ServiceNow reporting and dashboard creation. Proven ability to troubleshoot and resolve technical issues related to software asset management. Preferred Skills ServiceNow Certified Application Specialist ¿ SAM Pro. ServiceNow Certified Application Development ¿ CAD. ITIL Foundation or higher level certifications. Certified Software Asset Manager (CSAM) or similar certifications. Qualifications Strong analytical and problem solving skills. Excellent communication skills for engaging with both technical and non technical stakeholders. Ability to work independently and manage multiple projects simultaneously. Attention to detail with a focus on accuracy and compliance. Knowledge of software license management tools and processes. Experience managing software audits and liaising with vendors. Familiarity with cloud based software licensing and asset management (AWS, Azure, etc.) is a plus.