Team Lead

Teleperformance (TP)

2 - 4 years

1 - 4 Lacs

mumbai suburban goregaon

Posted:7 hours ago| Platform:

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Skills Required

bpo operations sla shrinkage aht credit card operations attrition control team handling service level banking process rostering attrition credit cards attrition management shift management escalations kra csat sla management day to day operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
Oversee shrinkage management to minimize losses and optimize productivity.
Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
Contact - 9594690866 - Neelam Shah
Neelam.Shahu@teleperformancedibs.com

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