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On-site

Job Type

Full Time

Job Description

ZM Technologies is looking for a Sr. Technical support engineer with hands-on experience in managingnetwork and server infrastructure. The role involves troubleshooting complex issues, ensuringsystem availability, and supporting ongoing improvements in IT infrastructure.

Key responsibilities include:

∙Spearhead proactive monitoring and optimization of network infrastructure to ensureseamless availability, resilience, and peak operational efficiency∙Diagnose and resolve advanced networking anomalies across LAN, WAN, and WLAN,while architecting and managing enterprise-grade routers, switches, firewalls, and loadbalancers∙Govern high-availability server ecosystems—both physical and virtual (VMware, Hyper-V)—ensuring robustness, scalability, and fault tolerance∙Enforce enterprise security frameworks through rigorous policy implementation, threatmitigation, and vulnerability management∙Orchestrate system upgrades, security patching, and maintenance cycles with zero-disruption precision∙Architect and maintain comprehensive backup, recovery, and disaster resilience strategiesin alignment with business continuity mandates∙Serve as a senior escalation point, collaborating cross-functionally to resolve criticalincidents and optimize IT service delivery∙Curate and maintain meticulous documentation of infrastructure topologies, standards,and change logs for audit and continuity∙Mentor junior engineers and L1 teams, fostering a culture of technical excellence andoperational maturity∙Analyze systemic performance data to identify trends, drive efficiencies, and informstrategic infrastructure enhancements

Requirements:

∙Bachelor’s degree in Computer Science, Information Technology, or a related field∙ 4-5years of experience in network/server support in an L2 role∙We are present at domestic as well as international level

Technical skills:

∙Strong understanding of TCP/IP, DNS, DHCP, VPN, VLANs∙Experience with network devices (Cisco, Juniper) and server platforms (Windows Server,Linux)∙Knowledge of virtualization (VMware, Hyper-V)∙Familiarity with security tools (firewalls, IDS/IPS)∙Experience with monitoring tools like Wireshark, SolarWinds

Preferred certifications:

∙CCNA∙CompTIA Network+∙MCSA or equivalent

Soft skills:

∙Excellent analytical and problem-solving abilities∙Strong communication and interpersonal skills∙Ability to prioritize and manage multiple tasks independently∙Attention to detail and strong organizational habits∙Team-oriented mindset with a proactive approach.

Requirements

Requirements:

∙Bachelor’s degree in Computer Science, Information Technology, or a related field∙ 4-5years of experience in network/server support in an L2 role∙We are present at domestic as well as international level

Benefits

Free certificationProvident Fund

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