System Engineer

As a Level 1 Network Engineer at our company, you will be responsible for providing technical support and troubleshooting for network-related issues. Your role will involve monitoring network performance, resolving connectivity problems, and ensuring that the campus network is stable and well connected to the globe. - Monitor network performance and ensure system availability and reliability. - Respond to and resolve internet connectivity by logging support tickets within defined SLAs. - Troubleshoot and diagnose basic LAN/WAN connectivity issues. - Perform routine network maintenance and assist in implementing network changes. - Support configuration and installation of routers, switches, firewalls, and wireless access points under supervision. - Maintain network documentation including topology diagrams, device inventory, and configuration records. - Assist in network upgrades activities, patch management, and device replacements. - Coordinate with vendors and service providers for network-related issues. - Provide user support for VPN, Wi-Fi connectivity, and IP configuration. Qualifications Required: - Bachelor's degree in Engineering (CS / IT / ENTC) or related field. - Minimum 2 years of experience in network support or administration. - Knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, OSPF, etc.). - Familiarity with Cisco or similar network devices and tools. - Good understanding of network monitoring tools (e.g., SolarWinds, PRTG, Nagios). - Basic analytical and problem-solving skills. In addition to the above responsibilities and qualifications, the following certifications are preferred: - Cisco Certified Network Associate (CCNA) - Juniper JNCIA or equivalent,