System Administrator

Position Summary: We are seeking a Systems Administrator with the technical expertise and experience to manage a diverse IT environment, including local servers, cloud-hosted applications, firewalls, mobile device management, and more. This role is essential to maintaining the reliability, performance, and security of our systems across multiple countries and locations. Key Responsibilities: 1. Device Management: ○ Oversee and manage a mixed-device environment, including Windows and Mac laptops, desktops, and mobile devices. ○ Utilize Samsung Knox and other MDM tools to administer, monitor, and secure mobile devices across various regions. 2. Network and Security Management: ○ Configure, monitor, and troubleshoot network issues across a distributed environment with Fortinet firewalls and a variety of internet/WiFi routers in multiple offices. ○ Implement network security protocols and access controls to protect sensitive data, ensuring compliance with global data protection standards. ○ Conduct regular security audits, vulnerability assessments, and penetration testing to proactively identify and mitigate risks. 3. Server, Cloud, and Patch Management: ○ Manage and monitor local servers and cloud-based applications hosted on platforms like Digital Ocean and Azure. ○ Develop and maintain a patch management strategy for all devices, servers, and applications to ensure they are updated and secure. ○ Handle backups, disaster recovery planning, and data redundancy measures to ensure high availability and security of mission-critical applications. 4. Security Monitoring and Incident Response: ○ Implement and maintain security monitoring tools to detect unauthorized access, malware, or other security incidents. ○ Investigate, respond to, and document any security incidents, coordinating with relevant teams to resolve vulnerabilities and enhance security protocols. ○ Maintain detailed logs and reports of all security incidents and remediation efforts for review and continuous improvement. 5. Support and Troubleshooting: ○ Provide remote and onsite support for technical issues faced by employees and partners across locations. ○ Document and manage incidents, providing clear communication to end-users on status and resolution timelines. 6. Systems Optimization and Compliance: ○ Regularly assess and optimize system performance, including resource utilization, network traffic, and data storage. ○ Ensure all systems and practices comply with organizational policies, regional data protection laws, and best practices in cybersecurity. 7. IT Policy Development and Enforcement: ○ Work with leadership to establish and enforce IT policies for security, data protection, network access, and device usage. ○ Conduct regular training sessions for employees on security best practices and compliance requirements to foster a culture of security awareness. Qualifications: ● Experience: 5+ years of experience as a Systems Administrator, Network Administrator, or a similar role, preferably within a non-profit or global organization. ● Technical Expertise: ○ Proficiency in managing Windows and Mac environments. ○ Strong experience with Fortinet firewalls, internet routers, network security, and access control. ○ Familiarity with cloud platforms like Digital Ocean and Azure. ○ Hands-on experience with MDM tools, ideally Samsung Knox, for mobile device management. ○ Proven experience in patch management, vulnerability assessment, and risk mitigation. ● Skills: Excellent troubleshooting abilities, proactive problem-solving skills, and the ability to operate independently in a multi-country setting. ● Soft Skills: Strong communication and documentation skills, with a collaborative attitude to work with global teams. Benefits: ● Competitive compensation. ● Opportunities for professional development in network and cloud security. ● Global Exposure