Support Specialist

Job ID: 37315

Location: Chennai, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 19 Aug 2025

• Trade application is critical application in the trade domain, and support 45+ markets across various markets.
• We need able resource to replace the position with the technical skills & banking domain applications support experience.
• PID Squad operational round the clock and ring fence team to execute all the task require High privilege IDs and covers all 15 applications in Trade Domaine. PID withdrawal is an essential enabler to ensure continuous delivery and incident recovery to keep the lights on for our business users. PID withdrawals required, as no automation, auto-heal in place or automation failed e.g. force termination of hung threads, excessive resource consumption etc , Withdraw PID to perform manual recovery steps where automation is not possible and in multiple process steps part of BAU , High Level Such task/activities group into 6 Categories (i.e Incident Management ,Change Management, Infra & Cyber Hygiene , Risk & Audit, Disaster Recovery, Sustain Resiliency).
• If the resource is not hired, will not able to provide a seamless support to Premier and hyper care Clients.
• If the resource is not hired, will be unable to meet TAT & business expectations.

• We work in CIB domain supporting Trade Operations and customers

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.