Support Specialist

|| BPO JOBS || WALK-IN || FREE JOBS || NO SALES || NO TARGET || DOMESTIC PROCESS || INTERNATIONAL PROCESS || OPENINGS FOR ALL || AMPLE OPPORTUNITIES TO LEARN AND GROW ||

Hello Folks,

Greetings From ShiningStars ITPL!!

We are seeking Customer Care Representatives to be the first point of contact for customers. You will be responsible for handling inquiries, resolving issues, and ensuring a positive and seamless experience across all communication channels. This role is a perfect fit for both freshers looking to start their career and seasoned professionals with a proven track record of success.

NOTE:

• NO VIRTUAL INTERVIEWS.
• APPLICANTS MUST NOT HAVE ANY PRE-DETERMINED LEAVE REQUIREMENTS IN THE NEXT 3 MONTHS.
• AGE LIMIT - MAX. 30.
• PLEASE EXCUSE US, IF YOU ARE NOT COMFORABLE IN ENGLISH SPEAKING.

Key Responsibilities:

• Manage customer inquiries via phone and sometimes email.
• Resolve customer complaints and provide appropriate solutions and alternatives in a timely manner.
• Provide accurate and complete information about our products and services.
• Maintain detailed records of customer interactions, transactions, and complaints in the CRM system.
• Collaborate with other departments to address complex issues and ensure a swift resolution.
• Follow communication procedures, guidelines, and policies.
• Proactively identify customer needs and suggest new products or services to management.
• Go the extra mile to engage customers and build sustainable relationships.

Qualifications & Skills:

For Freshers:

• Excellent verbal and written communication skills.
• A customer-focused and positive attitude.
• Strong problem-solving abilities and a willingness to learn.
• Basic computer skills and familiarity with Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and the ability to stay calm under pressure.

For Experienced Professionals:

• Proven experience as a Customer Service Representative or in a similar role.
• Demonstrated ability to handle complex customer issues and de-escalate difficult situations.
• Advanced problem-solving skills and the ability to think on your feet.
• Strong active listening skills and empathy.
• Experience in a call center or customer support environment is a plus.

Salary (Based on Interview)

1) Noida

• Fresher: - Up to 22k CTC
• Experience: - Max. - 25k CTC (Domestic), 38k CTC (International) and 41k CTC (Technical International)

2) Gurugram

• Fresher: - Up to 25k CTC
• Experience: - Up to 45k CTC

3) Lucknow

• Fresher: - Up to 18k CTC
• Experience: - Up to 24k CTC

Other Benefits:

• Comprehensive on-the-job training and ongoing professional development.
• A collaborative and supportive team environment.
• Opportunities for career advancement within the company.

Feel free to connect over call or share your updated resume on WhatsApp @

9569433682 - Indrajeet

https://rb.gy/elrvxh

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