Support Specialist

Vadodara, Gujarat | On-site Role

Shift Timing:

Full-time | 6 Days a Week

Salary:

About Us

H&M Virtual Services Pvt Ltd.

performance-driven culture

Why You'll Love Working With Us

Work with a Global Market

Lucrative Incentives & Bonuses

Fast-Track Career Growth

Engaging Work Culture

Continuous Learning

Make a Difference

About The Role

Support Specialist

customer service, coordination, and problem-solving

What You'll Do

Customer Support

• Be the voice of the company by handling incoming calls, emails, and chat support.
• Provide guidance on solar products, installation processes, and troubleshooting.
• Resolve customer queries quickly and effectively while maintaining satisfaction.

Installation Coordination

• Schedule and coordinate solar system installations with customers and technicians.
• Ensure all documentation is accurate and ready for a smooth installation.
• Track installation progress and resolve delays proactively.

Post-Installation Assistance

• Support customers in understanding their system operations & maintenance.
• Manage warranty claims and service requests efficiently.
• Update records and maintain accurate service history in the CRM.

What We're Looking For

• Fluent English communication skills

  (spoken & written).
• 1–2 years in

  Customer Service or Technical Support

  (3 years in international process preferred).
• Problem-solving mindset & ability to handle customer concerns with patience.
• Skilled at multitasking, prioritizing, and managing time.
• Experience with

  CRM systems

  or customer service tools.
• Basic knowledge of solar systems is a plus (we’ll train you if not).

Perks & Benefits

Fixed Salary + Attractive Incentives

Training & Onboarding Support

Rewards & Recognition Programs

Modern Workspace & Friendly Team

Skill Development Opportunities

Leadership Pathways for High Performers

👉 If you’re looking for more than just a job and want a career where your efforts are recognized, your voice matters, and your growth is limitless — we’d love to have you on our team!

Apply Now and Be Part of the Green Revolution!