Support Specialist

About LiftOff:

LiftOff is a people-centric product engineering company that partners with global clients to deliver high-quality solutions. We foster a culture of ownership, collaboration, and continuous learning.We are looking for a

Support Specialist

to work closely with our client and provide operational support on the

Zenoti system

. This role involves handling configurations, Tier 1 support tickets, and ensuring smooth operations for store employees.

Location:

Bangalore (Hybrid Remote/WFH with occasional office presence)

Key Responsibilities:

Provide Tier 1-level support for Zenoti-related issues raised by store employees.Manage the configuration of new services, promotions, and store locations on the Zenoti platform.Support the verification and rollout of new feature launches from an operations perspective across Zenoti applications.Build and maintain knowledge resources such as cookbooks, troubleshooting guides, and FAQs for the operations team.Collaborate effectively with the US office and store teams to address operational queries and resolve issues.Quickly learn new tools and processes to support evolving business needs.

Requirements:

23 years of experience

in Support (Customer Support, Tech Support) or QA roles.Strong communication skills (written and verbal) with the ability to work across teams and time zones.Ability to learn new tools quickly and create structured documentation for operations support.Flexibility to work

2:00 PM 1:30 AM IST

to align with US business hours.Willingness to work from the office during onboarding and later 12 times a week as required.Prior knowledge/experience with

Zenoti

is a strong advantage.

What We Offer:

Opportunity to work with global teams and directly impact store operations.Hybrid work flexibility with a supportive and transparent culture.Growth opportunities in Support, QA, and Product Operations roles.