Support Specialist

Company Description

Shivam Informatics is a trusted partner for comprehensive software and IT solutions, specializing in simplifying technology needs for businesses. We offer a wide range of services, including ERP systems, financial solutions, workplace productivity tools, cloud security, and digital innovation. With expertise in platforms like Tally, Microsoft, Google, AWS, and more, we deliver end-to-end technology solutions tailored to meet client needs. By consolidating IT services under one roof, Shivam Informatics provides streamlined strategies to drive business growth. Our mission is to empower companies to focus on their core operations while we efficiently manage their technological infrastructure.

Role Description

We are looking for a dedicated Support Specialist to join our team in Rohtak. This is a full-time, on-site position where you will handle day-to-day tasks such as resolving technical and customer issues, delivering excellent customer support, and troubleshooting technical problems. You will also assist in providing comprehensive technical insights and ensuring smooth client operations while upholding the company's high standards of service.

Qualifications

• Strong Technical Support and Troubleshooting skills to identify and resolve issues efficiently
• Excellent Customer Support and Communication skills to assist clients effectively and professionally
• Proficient Analytical Skills for evaluating technical problems and implementing effective solutions
• Ability to work collaboratively in a team environment, with attention to detail and multitasking abilities
• Familiarity with platforms like Tally, Microsoft, Google, AWS, or similar is an advantage
• Previous experience in technical support roles or certifications in IT-related fields are a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred