Support Specialist

As a Support Specialist, you will be the first point of contact for our customers and yoga teachers, ensuring they receive timely, accurate, and professional assistance. You will help improve our customer experience through active problem-solving, empathetic communication, and collaboration with cross-functional teams.

Qualifications

• Educational Background: Any Graduation
• Excellent verbal, written, and interpersonal communication skills to effectively interact with customers, yoga teachers and internal teams
• Strong problem-solving ability with attention to detail and empathy
• Comfort working in a fast-paced, startup environment with evolving processes.
• Ability to work fixed US and Japan shifts for 6 days a week
• Must be self-motivated and a self-starter with a strong drive for success
• Excellent time management skills, with the ability to multitask and perform well in a fast-paced environment
• Proactive, reliable, and able to work independently
• Previous experience in wellness, fitness sectors (preferred but not required)

What we offer

• Remote-first environment with global exposure
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Flat, collaborative team culture that values ownership and initiative
• A supportive and dynamic team environment where innovation and creativity are encouraged
• Opportunity to work in a mission-driven, high-growth health tech startup
• Chance to make a global impact by supporting yoga teachers and customers in their wellness journey

Our Culture at MyYogaTeacher

• Empathy & Respect: We nurture a people-first environment where everyone is heard, valued, and supported. Mutual respect and empathy drive our communication and decisions.
• Ownership & Accountability: We empower individuals to take initiative, make decisions, and own their work. You’ll thrive here if you're self-driven and believe in delivering impact with integrity.
• Continuous Learning: We foster a growth mindset and encourage constant learning, upskilling, and open knowledge sharing. Mistakes are seen as stepping stones, not setbacks.
• Collaboration & Transparency: We believe in working together, not in silos. Our flat hierarchy ensures transparency, open conversations, and fast decision-making.
• Well-being & Balance: As a wellness-centered brand, we walk the talk — promoting a healthy work-life balance, flexible work policies, and wellness benefits to support our team's physical and mental health.

About us

Our mission

Improve physical and mental well being of the entire planet.

Our commitments to each other

- Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers. E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.

• Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other.
• Respect for the each other: We respect each other as individuals. This means:
• Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential.
• Autonomy: Respect everybody's opinions and their ability to make decisions.
• Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow.
• Affirmation: We affirm positives in each person.
• Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources.
• Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance.
• Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing fast is far better. Failure to learn is the biggest negative outcome.
• Understanding the value of time: We are focussed on moving fast as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.

If you share our values and our enthusiasm for empowering the world, we’d love to review your application!

Ready to apply?

If you feel like you have the skills and if you feel inspired by our big mission, we would love to review your application.