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Support Specialist

Support Specialist

Cbts

8 - 13 years

10 - 15 Lacs

chennai

Posted:22 hours ago| Platform:

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Skills Required

supply chain automation production support control system healthcare representative scheduling technology solutions monitoring unified communications

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Data Center Representative

Provides backup support for Manager along with detail listed below (production and QA support included).

Data Center Representative
the current team has a minimum of 8 years experience in the computer operations field.

Qualifications and experience :

Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition Automated Job Control System for scheduling, monitoring and reporting).

Experience working with Microsoft Office products.

Strengths include:

Strong customer interface and problem-solving skills. Able to manage multiple tasks.

Excellent communication and interpersonal skills.

Dependable.

Detail oriented.

Good time management skills.

Must be capable of working independently.

Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team.

Duties and responsibilities :

Perform Daily Production support.

Autosys midrange job scheduling:

Monitor production application jobs to ensure successful execution.

Provide escalations to application teams when alerts occur. Assist with questions and problem resolution.

Manage adhoc requests and communications.

Implement changes requested by application teams to job status (limited).

Update and distribute daily flowchart/documentation.

Monitor/escalate Supply Chain application alerts.

Monitor/escalate Enterprise Selling application alerts.

Monitor/escalate Imports alerts.

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