118 Unified Communications Jobs

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless service delivery. You will engage in proactive problem-solving and contribute to continuous improvement initiatives, ensuring that operational standards are met and exceeded. Your role will also include documenting processes and providing insights to enhance operational efficiency, all while maintaining a focus on customer satisfaction and service excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance service delivery.- Collaborate with team members to identify areas for improvement and implement best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system monitoring tools and techniques.- Experience with incident management and resolution processes.- Ability to analyze operational data to identify trends and areas for improvement.- Familiarity with service level agreements and operational metrics. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Unified Communication. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role: Program Manager Exp: 3+ yrs || Location: Goregaon East, Mumbai Salary: up to 14 LPA Working days: Monday to Friday Shift time: 9 am - 6 pm (should expect some calls during non-office hours) About company: It is a leading Audio Visual and Unified Communication systems integrator and services provider in S.E. Asia, headquartered in Singapore with offices in 13 countries and more than 200 employees. Our clientele consists mainly of Multinational Corporations across a broad spectrum of industries. Responsibilities: Work with the local Project Managers to develop detailed project plans, including scope, timelines, and resource allocation. Ensure projects in a program are delivered on time, within scope, and within budget. Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Conduct regular meetings with clients to provide project updates and address any concerns. Conduct quarterly business reviews with key clients. Manage client relationships to ensure satisfaction and foster long-term partnerships. Identify potential risks and develop mitigation strategies. Monitor project risks and implement corrective actions as needed. Ensure compliance with industry standards and safety regulations. Manage escalations, if any and work towards resolution with related parties. Review project plans and provide guidance and improvements Identify opportunities to improve processes, tools, and methodologies for AV project management Pre-Requisites: Bachelor Degree in Engineering, Information Technology or related Must have understanding of UC/AV technologies Has prior experience in working regional markets Proficient in project management software tools (i.e Monday) PMP certification preferred (but not a must) Other useful certifications: Prince2, ITIL V3 Fundamentals, SCRUM, Agile Proven ability to manage multiple programs / projects simultaneously Ability to travel to for overseas meetings approximately twice a year

Module Lead - Oracle Unified Assurance Location: Pune/ Noida Experience: 4 to 6 years Education: B.E./ B.Tech./MCA Primary Skills: Oracle Unified Assurance, Service Assurance, OSS, BSS Job Description: - Strong experience in Unified Communications Monitoring and Service Assurance to support the Customer's Engineering and Operations team to standardize processes and practices defined for system and infrastructure monitoring as well as ensure service assurance. - Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities - Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management - Streamline and enhance monitoring methodologies to ensure uptime, voice and video performance and client experience. - Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities - Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management - Implement new processes to achieve and maintain availability and performance SLAs for Customer's Services.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We re on the lookout for a dynamic Talent Acquisition Partner to be a key force behind our ambitious growth journey in India. In this role, you ll take the lead in shaping the future of our API/CPaaS business by hiring exceptional talent across Engineering, Product, Operations, and Go-to-Market teams. Your impact will go far beyond filling roles you ll be a true talent advisor, partnering closely with stakeholders to attract the right people who will help drive our mission forward. At Vonage, we believe hiring is a craft. You ll play a central role in delivering an outstanding experience for both hiring managers and candidates, while continuously enhancing and contributing to our end-to-end recruitment process. If you re passionate about building high-performing teams and being part of a global brand making waves in the communications space, we d love to hear from you. Please note; this role is not open to remote hiring, we are looking for someone who is currently based in Bangalore Your key responsibilities: Act as a trusted talent partner to hiring managers - understanding their team goals and translating them into smart hiring strategies. Craft and execute effective sourcing plans by analysing role requirements and identifying the ideal candidate profiles. Proactively attract and engage top talent through multiple channels including direct sourcing, referrals, and talent pipelining. Champion an exceptional candidate experience - guiding, supporting, and setting clear expectations throughout the journey. Foster strong, collaborative relationships with stakeholders across HR and the wider business, becoming a go-to advisor for all things talent. Own and manage the offer process end-to-end - from presenting offers and handling negotiations to generating final documentation. Leverage recruitment data to keep stakeholders informed and support data-led decision making. What youll bring Required: 4+ Years of proven experience in hiring top-tier talent across a range of functions, with a strong focus on Product and Engineering roles Deep understanding of the Indian talent landscape, with the ability to navigate and adapt to its dynamic nature. Solid track record of managing the full recruitment lifecycle - from crafting smart sourcing strategies and engaging passive talent, to driving seamless offer processes. Confident in handling pipeline management and maintaining high standards of data integrity, while regularly providing stakeholders with meaningful, data-driven updates. Strong stakeholder management skills - you know how to build trust, communicate clearly, and influence with impact. Strong experience in using LinkedIn Recruiter to identify and engage top candidates. Experience we consider a plus: Experience hiring across the broader APAC region, especially in Singapore and Japan A genuine passion for writing clear, compelling, and inclusive job descriptions that attract the right people Exposure to Go-to-Market (GTM) recruitment Familiarity with Greenhouse or similar applicant tracking systems How you ll benefit: Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-DHC1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.

Provide end-to-end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay,

We're Hiring | Director Unified Communications (Operations, Observability & Automation) Location: Hyderabad, India (Work from Office) Shift: 04:00 PM – 01:00 AM or 05:00 PM – 02:00 AM IST Full-Time | Leadership Role Are you a strategic leader with deep expertise in Unified Communications , Cisco WebEx , Session Border Controllers (SBCs) , and observability and automation ? At ConnX , we're looking for a Director – Unified Communications Operations, Observability & Automation to lead our UC operations and automation transformation. You’ll manage mission-critical UC infrastructure, oversee advanced observability strategies, and drive innovation in operational automation. Key Focus Areas: Daily operations and optimization of UC systems (VoIP, messaging, video, Cisco WebEx) SBC management and performance tuning Cisco WebEx Calling & Contact Center deployment Leading automation strategies using tools like PowerShell & Python Implementing observability frameworks (Splunk, Datadog, ELK Stack) Building a high-performing UC operations team Ensuring compliance, security, and DR readiness Driving complex UC projects from concept to completion Preferred Qualifications: 12+ years of UC experience with 5+ in leadership roles Expertise in hybrid UC environments Certifications like CCNP Collaboration, CCNA DevNet, ITIL, or PMP Strong leadership, communication, and cross-functional collaboration skills Why ConnX? ConnX helps enterprises simplify fragmented communications by unifying collaboration, mobility, and security—backed by AI and automation. Our customers achieve faster digital transformation, better operational efficiency, and a superior user experience. Interested in leading at the intersection of UC and innovation? Apply now or share this with someone in your network who fits this exciting role!

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications API: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: As a Product Growth Analyst at Vonage, you will help grow products used by thousands of developers and businesses all over the world across our platform. Focusing on our Platform & Developer Experience, youll be the driving force behind our data-informed decision making. In this role, youll transform complex usage patterns and behavioral data into actionable insights that directly impact how developers interact with our platform. Your analysis will reveal which features drive adoption, where users encounter friction, and how we can optimize the developer journey. By connecting user behavior to business outcomes, youll help us prioritize investments that maximize platform growth and developer satisfaction. In a highly competitive CPaaS market, your work will be crucial in identifying our competitive advantages and opportunities, ensuring we build a platform that developers choose over alternatives. Your key responsibilities: Design and maintain dashboards and reports used to monitor key business metrics. Analyze customer usage patterns, retention, and churn to identify trends and opportunities. Support product teams with A/B test analysis and feature adoption metrics. Create and maintain SQL queries for regular reporting and ad-hoc analysis. Develop customer segmentation models and lifecycle analysis. Collaborate with stakeholders to define KPIs and success metrics. Present findings and recommendations to the leadership team. What you ll bring Required: Bachelors degree in a relevant field or equivalent practical experience. 3+ years in an analytical or product-focused role, with strong skills in Excel, SQL, and Python or R. Proficient with data visualization tools (e.g., Adobe Analytics, Tableau, Looker, PowerBI, MixPanel, Heap). Experience with BI and data platforms such as Snowflake and DataBricks Skilled in exploratory analysis and designing multivariate experiments to inform product decisions. Proven ability to collaborate with cross-functional teams including engineers, designers, PMs, and data scientists. Strong quantitative analysis skills with a focus on extracting actionable insights from complex datasets. Experience we consider a plus: Experience in working with telecommunications or API products. Experience working in agile environments and managing product roadmaps. Excellent communication skills to articulate complex security concepts to diverse audiences. How youll benefit: Group health insurance - Covers Employee, Spouse, Children & Parents Group Accident & Disability Insurance Flexible benefits plan for tax exemptions Ericsson Care Line Attractive leave policy Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-DHC1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cloud Infrastructure Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Desired Responsibilities: Design, develop, and deploy contact center solutions using AWS Connect. Customize and configure AWS Connect to meet the specific requirements of various projects. Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. Implement security best practices to ensure data protection and compliance. Troubleshoot and resolve issues related to AWS Connect deployments. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Monitor and optimize the performance of AWS Connect solutions. Create and maintain documentation for system configurations, processes, and procedures. Stay updated with the latest AWS services and best practices.Technical Experience: 9+ years of experience in developing solutions with AWS services. Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. Proficiency in programming languages such as Python, JavaScript, or Node.js. Experience with AWS Lambda, DynamoDB, S3, and other AWS services. Knowledge of contact center operations and customer service processes.Professional Attribute Minimum 8 years of hands-on experience on one or more products mentioned above. Team handling / people management, good communication skills. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shiftEducation Bachelor's degree in engineering preferred. Qualifications 15 years full time education

Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. Representing Vodafone : You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. Contract Management: Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. Performance analysis : Compile and analyze data to measure Product/Service performance while also identifying areas of improvement Supervising daily operations : Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Improve Efficiency : Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. Problem resolution : Taking ownership of customer issues and ensuring they are resolved effectively. Setting goals and standards : Establishing objectives and procedures for the customer service department. Training and development : Providing training and resources to customer service agents to improve their skills and performance Essential 6 + years of experience in a Customer Success Management role (Customer facing role International Only ) Telecom Product Knowledge is a must have candidate should be thorough with at least one product line Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. ITIL 4 Certified with deep understanding of Service Lifecycle across Sales Build/Delivery Run Customer facing skills Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. Must be an Influencer Collaborator with influencing skills to navigate through organizational teams Follows Agile ways of working – Agile Practioner Conflict Resolution : Effectively handling conflicts and de-escalating tense situations with customers. Experience in engaging and managing vendors/carrier . Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. Empathy : Understanding and addressing customer concerns with patience and emotional intelligence.

MS Teams with Enterprise Voice Expert Experience : 7 to 15 years Job Description MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams Voice. Implementation and support experience specifically in the area of MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical Desire to be hands-on and in the field of designing and implementing the MS Teams solution. PRIMARY RESPONSIBILITIES Responsible for migrating user base from Zoom Telephony to MS Teams 7 to 15 years’ experience on Microsoft Teams with Enterprise Voice is must. Experience on AudioCodes Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MSTeams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice and SIP Trunk Integrations. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Knowledge of Microsoft Teams Endpoints and Physical Phone OEMs (AudioCodes/Yealink) Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of resource groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Knowledge on Windows, PowerShell and Powershell Scripting Knowledge on ITIL and Change management. PROFESSIONAL SKILL REQUIREMENT Ability to work in large teams and manage project milestones Excellent communications, presentation, and Problem solving skills Ability to develop requirements based on client inputs Ability to work effectively in a remote, virtual, global environment.

Work Experience: 7 to 15 years Certifications: ITIL and Cisco Voice related certification Significant exposure/familiarity with the following: People Management and Operations Management Presentation skills for delivery operations Customer handling and escalation handling Multiple teams, technologies and customer’s support Must have collaboration products hands-on experience on technical side: Like - Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways/CUBE, Expressways and MRA, IM and Presence, Jabber Basic knowledge of Routers, Switches, UCS, vCenter, Data Center operations etc. Required Skills Manage customers and operations as per agreed SLAs Track monthly billing status and ensure to receive timely approvals from customers Knowledge of IT operations including Audits, Risk and Compliance etc. Intermediate level of experience in handling Cisco IP Telephony Network Infrastructure. Good knowledge of call routing and media resources. Good understanding of voice protocols and signaling: H323, SIP (mandatory), MGCP, SCCP Basics knowledge on key networking concepts- RTP/RTCP, DNS, LDAP, DHCP, NTP, TCP/UDP, Basic knowledge of Unified Communication Licensing and certificates. Must possess solid communication skills: Build client relations (e.g., establish productive and reciprocal relationships with ROS Team, Customers, Partners, and other stakeholders) Professional & concise (written & verbal) Self-Motivated: Perform daily, monthly and quarterly activities with limited supervision Provides guidance and mentoring to first level reporting managers and teams

Job Purpose : The Technical Project Manager will be responsible for leading teams to deliver project(s) that span across one or more business units, managing resources, schedules, financials and adhering to quality control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. The candidate should be versed in project management methodologies, technological fields and have a strong technical background. Key Specification: Technical Project Managers play a crucial role in technology-related organizations or projects. They are responsible for planning, organizing, and directing the completion of specific projects while ensuring these projects are on time, within budget, and within scope. They often have the following duties and responsibilities: Lead the planning and implementation of technical projects, ensuring projects are completed according to outlined objectives Develop a detailed project plan to track progress and ensure that all projects are delivered on-time, within scope and within budget Coordinate internal resources and third parties/vendors for the flawless execution of projects Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Perform risk management to minimize project risks Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Create and maintain comprehensive project documentation Ensure technical feasibility and resource availability Oversee quality assurance and ensure objectives are met Provide technical guidance and support to the project team Conduct post-project evaluation and identify successful and unsuccessful project elements Education: Four years of College resulting in a Bachelors Degree or equivalent Certifications, Accreditations, Licenses: ITIL, PMP Relevant Work Experience: 5 to 8 years in related field Work Environment: Gurgaon- Hybrid

Collaborating with customers, engineers, and architects, reviewing technical documents, designing systems, preparing cost estimates, and assisting with proposals and project planning. Share the CV's on Sneha.waghmare@mns.in or Whatsapp on 7738193647.

Essential Functions: Interactively work with, CBT Installation and Repair Technicians, , and other intra/inter-department personnel to resolve network and customer-facing issues Duties include : o Testing, Provisioning and Repairing DSL, GPON and Access services (voice/data/video) o Troubleshoot installation/repair work items for customers provisioned to the Meta Switch (classic and cluster) o Correct assignment of facilities and equipment on service orders o Correct errors in various provisioning systems and databases Effectively multi-tasks to achieve specific measurable goals toward productivity and quality May be required to cross train others Monitor ticket status Utilize provided tools to generate, update, and dispatch network trouble tickets Education: Four years of High School or equivalent Certifications, Accreditations, Licenses: CCNA or equivalent Relevant Work Experience: 3 to 5 years in related field 3-5 years experience working with GPON/DSL/Access networks preferred Exhibits a high level of leadership and problem solving skills Demonstrated experience in customer contact skills Demonstrated experience in PC skills Demonstrated experience working with GPON/DSL/Access network equipment Demonstrated experience in one or more of the following: o Class 5/End Office digital or soft switch equipment o Time Division (TDM), IP or Wave Division (WDM) transport equipment Demonstrated experience with system incident management, Demonstrated experience with routers, modems, gateways and set top boxes; experience with premises wiring is a plus Demonstrated technical knowledge and methods of trouble shooting Special Knowledge, Skills and Abilities: Excellent oral and written communications skills necessary Previous customer contact position within last five years Demonstrated customer service, problem solving, and leadership skills Demonstrated experience in a call center environment Understanding of outside plant architecture preferred

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

Senior Collaboration Consultant IMMEDIATE JOINER Job Overview: As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients communication systems. Key Responsibilities: Designing and Implementation/Deployment: Design and implement collaboration solutions for enterprise clients, including WebEx Calling, CUCM (Cisco Unified Communications Manager), and Contact Center solutions. Lead the deployment and integration of Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP. Work closely with project teams to deliver HLD (High-Level Design), LLD (Low-Level Design), and other documentation for collaboration technologies. Troubleshooting: Provide expert-level troubleshooting for collaboration tools and platforms, ensuring optimal performance and uptime. Act as a key technical resource for resolving complex system issues in collaboration environments. OEM Solution Expertise: Utilize your knowledge of OEM collaboration solutions to deliver top-notch consultation and advice to clients. Customize and fine-tune solutions to meet specific client requirements, ensuring full integration with existing IT infrastructures. Technical Documentation: Produce detailed and accurate technical documentation, including HLD, LLD, handover documentation, and KT (Knowledge Transfer) documents. Provide comprehensive training and knowledge transfer sessions to clients' internal teams. Stakeholder Communication: Collaborate effectively with both internal teams and client stakeholders to understand their needs and offer scalable, reliable solutions. Communicate complex technical information in clear, understandable terms to both technical and non-technical stakeholders. Key Skills and Qualifications: Technical Skills: Strong expertise in WebEx Calling , CUCM , Cisco Telepresence , Expressway C&E , and Voice Gateway SIP/MGCP . Extensive experience in designing and deploying collaboration solutions, with a deep understanding of Cisco technologies. Experience with OEM collaboration solutions and the ability to customize solutions as needed. Proficient in troubleshooting complex issues in collaboration systems. Technical Documentation: Ability to create HLD , LLD , and handover documents. Soft Skills: Strong communication skills , with the ability to deliver clear and concise explanations in English and Hindi . Excellent teamwork and collaboration abilities in a client-facing role. Ability to deliver technical knowledge transfer (KT) to clients and internal teams. Experience: Minimum of 5+ years of experience in collaboration technologies, with a focus on Cisco solutions . Desired Qualifications: Relevant Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration, etc.) Knowledge of integration with third-party collaboration tools. Experience working in a consulting role is a plus.

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Cloud InfrastructureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system stability.- Conduct regular performance evaluations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of network protocols and configurations.- Knowledge of ITIL framework for service management.- Experience in troubleshooting and resolving technical issues.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Meet the Team The Solutions Engineering Team is a high Impact team that navigates the technological landscape and crafts solutions that address real world business needs. Th is a closely knit team of highly qualified engineers who are abreast of the newest technology innovations, work with different teams both internal and external and deliver solutions for customers. While technology may sound foremost for this team it is their positive demeanor and team work that stands out in the forefront. Your Impact You would work with the Commercial vertical in India to understand customers needs and provide teamwork solutions to address these needs. The following are some of your key work areas: Collaborate with the Account Executive team to develop a sales plan for the team Gain an in-depth understanding of Teamwork solutions and technology products from the Business Unit. Train internal teams (Account Managers, Solutions Engineers, top management) and external teams (partners and customers); represent Cisco at hosted events. Identify customer needsboth latent and statedand provide efficient, cost-effective solutions. Stay informed about competitors, work on RFPs by drafting technical specs and ensuring compliance and understand legal obligations in the role. Minimum Qualifications: (Required) We are looking for a Presales Solutions Engineer with over 10+ years of customer-facing experience, ideally in collaboration technologies. Good verbal and written skills for articulating concepts, solutions, and technologies using industry terminology, particularly in Unified Communications, Webex, and UCaaS IP Telephony. Experience working alongside partners is advantageous. Proficiency in MS Office tools, whiteboarding, and communication technologies. A positive demeanor, dedication to teamwork, and the ability to meet deadlines are essential. Experience with RFPs and tender documents Preferred Qualifications: (Good to have) Degree or equivalent experience in Engineering from accredited Engineering college/University. CCNA/CCIE or equivalent

Experience:- 3+ Years. Location:- Manyata, Bengaluru. Interview :- 1 Round virtual, Final round F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPIs and desired SLA’s Shift – Open for 24x7 shift work . Interested candidate share your updated resume to the below mentioned Mail ID. arshitha.n@rlabsglobal.com