210 Unified Communications Jobs

Role Overview: As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics. You will collaborate with customers, sales, delivery, and innovation teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and able to evolve rapidly. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments. This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications. Key Responsibilities: - Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization. - Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery. - Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio. - Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings. - Support sales teams with product positioning, sales collateral, solution briefs, and customer engagement tools. - Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact. - Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions. - Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems. - Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation. - Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption. - Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement. - Facilitate continuous improvement engagements using IT performance analytics and service intelligence. - Partner with professional services, managed services, delivery, and presales teams to ensure successful Workplace solution execution. - Develop delivery playbooks, accelerators, and operational templates to support implementation consistency. - Support internal enablement initiatives to educate teams on the Workplace offerings and differentiated value. Qualifications & Skills: - 10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives. - Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement. - Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership. - Exceptional client-facing advisory and communication skills. - Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions. - Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams. - Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice). - Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera). - Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices. - Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus. - Certifications in AWS, Azure, ServiceNow, ITIL, or UCaaS solutions preferred. If you are passionate about the intersection of cloud, automation, and employee experience, this is your opportunity to lead meaningful digital transformation.,

Role: Program Manager Exp: 3+ yrs || Location: Goregaon East, Mumbai Salary: up to 14 LPA Working days: Monday to Friday Shift time: 9 am - 6 pm (should expect some calls during non-office hours) About company: It is a leading Audio Visual and Unified Communication systems integrator and services provider in S.E. Asia, headquartered in Singapore with offices in 13 countries and more than 200 employees. Our clientele consists mainly of Multinational Corporations across a broad spectrum of industries. Responsibilities: Work with the local Project Managers to develop detailed project plans, including scope, timelines, and resource allocation. Ensure projects in a program are delivered on time, within scope, and within budget. Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Conduct regular meetings with clients to provide project updates and address any concerns. Conduct quarterly business reviews with key clients. Manage client relationships to ensure satisfaction and foster long-term partnerships. Identify potential risks and develop mitigation strategies. Monitor project risks and implement corrective actions as needed. Ensure compliance with industry standards and safety regulations. Manage escalations, if any and work towards resolution with related parties. Review project plans and provide guidance and improvements Identify opportunities to improve processes, tools, and methodologies for AV project management Pre-Requisites: Bachelor Degree in Engineering, Information Technology or related Must have understanding of UC/AV technologies Has prior experience in working regional markets Proficient in project management software tools (i.e Monday) PMP certification preferred (but not a must) Other useful certifications: Prince2, ITIL V3 Fundamentals, SCRUM, Agile Proven ability to manage multiple programs / projects simultaneously Ability to travel to for overseas meetings approximately twice a year

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Vonage software engineer who is an expert in the Salesforce platform, you will build the infrastructure and business logic for the next-generation companys business support systems. You will be in charge of developing software solutions that support our millions of users and businesses across the globe while allowing the company to grow and expand. You will be the architect, designer, and coder of your project, and take part in developing next-generation systems. We challenge our engineers to be versatile and passionate to tackle new problems as we continue to push technology forward. In this position, you will be working with Apex/Java, CPQ, Vlocity, and other modern technology stacks. Your key responsibilities: End-to-end task ownership: This is a position that requires a leader someone who can confidently see a project through from beginning to end. Innovating disruptive technologies: Have an idea about how to solve a business problemWe want to know about it, and then we want to support your vision for bringing it to life. Independently tackling challenges: You don t need anyone to keep you on track and you re organized and efficient. What youll bring You have at least 8 years of software development experience and you know the Linux environment. You have a proven experience developing in the Salesforce platform You definitely have the ability to handle a full application development cycle from requirements to production. Experience in Salesforce technologies such as Lightning Framework, CPQ, Einstein, etc. Experience in Agile software development methodology: Scrum, Kanban, etc. A great recommendation from your previous employer A desire to and skills for mentoring junior developers so they become an awesome engineer like you! How you ll benefit: In addition to exciting work and career advancement opportunities, we offer competitive pay and benefits, Attractive discretionary time off, Tuition reimbursement (Like certifications), You will have the chance to collaborate with a global team, working on challenging and impactful projects that shape the future of our telecommunications services. #LI-RECRUITER S TAG -> There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

10 years of experience in Direct Sales and marketing of Video AV SolutionsAge group - 30 to 35 years

Generating leads by cold calling, Farming within existing customer bases and through contacts from Market.Making offers, participating in Tenders Coordinating with internal teams and client for closure. Required Candidate profile Build a healthy pipeline of Opportunities for the portfolio we cater. Maintain and expand the companys database of prospects. Techno-Commercial Order negotiations and Customer P.O processing

Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive. We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in Microsoft Teams, SBC, telephony and video related products, who would be mostly focused on implementation of the Teams Phone Mobile solution for Deutsche Bank, but will also cover a range of SRE duties across other applications and technologies. Requirements vary by country and are key to satisfy our business goals. The successful candidate must be an experienced Site Reliability Engineer (SRE) with a minimum of 3-5 years experience working on MS Teams, specifically around Teams Phone Systems and Compliance Recording. Key Responsibilities: UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria Troubleshoot solutions using common patterns with a range of tools & techniques Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents Monitor system performance and user experience, to optimise the service, where possible Identify, assess and report on issues and potential risk events within solutions Prepare root cause analysis and prepare incident reports for production incidents and lead remediation Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the Unified Communications platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the banks information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation Support Teams Engineering and Product Teams with change management and user migration and adoption Skills & Qualifications: Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect) Advanced Level of PowerShell scripting to automate common tasks Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services. Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Understanding and experience on Azure & Microsoft 365, one or combination of following formal accreditations: Microsoft 365 Certified: Teams Administrator Associate. Microsoft 365 Certified: Teams Support Engineer Associate. Microsoft 365 Certified: Teamwork Administrator Associate. Strong career interest with a focus on professional improvement focused on Unified Communications technologies Comfortable working in a team with a diverse skill set, location and culture across different countries Must be adaptable and quickly understand the new technologies / emerging markets Excellent communication skills, with the ability to listen, understand and present clear solutions to problems Proven track record in problem solving, within a medium to large enterprise environment The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required English written and verbal skills are mandatory with German written and verbal skills are dded benefit Analytical thinker experienced in a range of problem-solving techniques & approaches Team player who shares and collaborates, a keen listener and quick learner Enables experimentation and fast learning approaches to creating business solutions Nice to have: Video Interoperability Understanding of the agile project delivery frameworks Experience with NICE NTR-X compliance recording platform PowerShell, Python, MSPL Scripting Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.) Knowledge of regulatory requirements in financial services industry Experience in messaging archiving products and eDiscovery tools Experience on ServiceNow

Job Title : Senior Cisco Unified Communications Engineer Experience : 8 12 years Locations : Hyderabad, Vizag Job Summary : We are looking for an experienced Senior Cisco Unified Communications Engineer with 8 12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions . The ideal candidate will have strong knowledge of Cisco UCCE with CVP , Voice Gateways , Call Management , and Webex Collaboration tools . This role involves complete project lifecycle ownership, from design to support, and will support infrastructure at our Hyderabad and Vizag locations. Key Responsibilities : Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP , and IP IVR solutions. Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. Develop and troubleshoot ICM call routing scripts , CVP call flows, and Finesse desktop configurations. Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments. Monitor voice call quality and optimize performance across the UC infrastructure. Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture. Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations. Provide L3 support , lead technical escalations, and mentor junior engineers. Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures. Required Skills & Qualifications : 8 12 years of hands-on experience in Cisco Unified Communications and UCCE technologies . Strong expertise in UCCE with CVP , ICM scripting , and CUCM configuration . In-depth knowledge of VoIP protocols : SIP, H.323, MGCP . Experience with Cisco Finesse , CUIC , UCCX , and Voice Gateway management . Practical experience with Webex Meetings/Calling and hybrid collaboration environments. Excellent troubleshooting and performance optimization skills in UC environments. Strong communication, documentation, and client-facing abilities. Willingness to work in or relocate to Hyderabad or Vizag .

Key Responsibilities Assist the Project Manager and Product Management Team in planning and delivering the global mobile service initiative, ensuring tasks are completed on time and within scope Research and evaluate mobile solutions other comparable offerings, providing insights and recommendations to support product selection and strategic decision-making Coordinate end-to-end onboarding processes for selected vendors, including due diligence checks, documentation management, and compliance with internal policies and procedures Support the drafting, negotiation, and revision of contracts with suppliers, resellers, and channel partners, ensuring clarity of deliverables, responsibilities, and favourable commercial terms Liaise with internal stakeholders across legal, procurement, compliance, and commercial functions to gather requirements, share progress updates, and resolve project-related issues Maintain accurate project documentation, including meeting notes, action logs, risk registers, and progress reports, ensuring transparency and traceability throughout the project lifecycle Identify, assess, and mange project risks, ensuring timely mitigation and resolution of issues Create and manage detailed project plans, timelines, ensuring all milestones are met Act as a primary point of contact for stakeholders, providing regular updates on key milestones, risks and issues Coordinate internal teams and external vendors to deliver technical and operational aspects of the project Facilitate effective communication and collaboration across squads, to ensure smooth and efficient delivery of the project Providing monthly reporting as part of internal governance and controls Work closely with stakeholders and the product team to gather and document requirements for the project Create user stories and acceptance criteria, to guide the development team Create user comms and notifications for users and other departments Essential Skills/Experience Proven experience in a project analyst, project support, or similar role within a complex, multi-stakeholder environment Strong understanding of project delivery processes, particularly in support of technology or telecommunications initiatives Experience coordinating vendor onboarding, including due diligence, compliance, and documentation processes Familiarity with risk management principles and supporting risk identification and mitigation activities Demonstrated experience in supporting contract negotiations and managing contractual changes Exposure to commercial discussions with third parties, such as resellers, channel partners, or suppliers is desirable Strong research and analytical skills, with the ability to evaluate market solutions and present clear recommendations Excellent written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences High attention to detail and strong organisational skills, with the ability to manage multiple tasks and priorities concurrently Proficiency in Microsoft Office tools (e.g. Excel, PowerPoint, Word) and experience with Agile methodologies and tools (e.g., JIRA, Confluence, ServiceNow) Ability to work independently and collaboratively within cross-functional teams in a fast-paced, international environment Solid understanding of Enterprise Voice and Unified Communications Systems for end users High degree of interpersonal skills and the ability to communicate effectively is essential Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business Excellent communication skills, with the ability to listen, understand and present clear solutions to problems English written and verbal skills are mandatory with German written and verbal skills are an added benefit Self-motivated, can stay focused in the middle of distraction and to able to adapt to a changing environment Requirements 4+ years of experience in a project analyst, project coordinator or similar support roles Experience working within structured project management frameworks, with strong knowledge of Agile and Waterfall methodologies A university degree or equivalent qualification in a relevant field such as Information Technology, Business Management, or Telecommunications Familiarity with governance, risk, compliance, and change control processes within a large enterprise Relevant experience working within large corporate organisations is essential Ability to work well under pressure and adapt to changing situations

Role & responsibilities Service Delivery: Lead the successful delivery of project management services across mulple clients, ensuring alignment with client goals and objecves. Team Management: Supervise and mentor a team of project managers, providing guidance and support to drive performance and growth. Client Engagement: Build and maintain strong relaonships with clients, acng as the primary point of contact for project updates, issue resoluon, and overall service quality. Resource Allocaon: Opmize resource ulizaon and ensure project teams are adequately staffed and equipped for success. Process Improvement: Develop and implement best pracces, frameworks, and tools to enhance the efficiency and effecveness of PM delivery. Risk Management: Idenfy potenal risks and develop migaon plans to ensure project success. Reporng: Prepare detailed status reports and present them to stakeholders, highlighng progress, challenges, and key achievements. Budget Management: Monitor and control project budgets, ensuring financial objecves are met. Preferred candidate profile Bachelors degree in , Project Management, Engineering, or a related field (Master’s degree is a plus). Proven experience in AV project management, preferably in a AV project and service-oriented or consulng environment. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall). Cerficaon in PMP, PRINCE2, or similar is preferred. Excellent leadership and team management skills. Strong interpersonal and communicaon abilies to interact effecvely with clients and internal teams. Proficient in project management tools such as MS Project, JIRA, or equivalent. Exceponal problem-solving and decision-making capabilies. Perks and benefits

Generating leads by cold calling, Farming within existing customer bases and through contacts from Market.Making offers, participating in Tenders Coordinating with internal teams and client for closure. Required Candidate profile Build a healthy pipeline of Opportunities for the portfolio we cater. Maintain and expand the companys database of prospects. Techno-Commercial Order negotiations and Customer P.O processing

Role: L4 UC Engineer Exp: 10+ Years Location: Remote JD: UC Architecture & Design: Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways. Deep knowledge of designing and troubleshooting clusters, inter-cluster trunks, and high availability configurations. PSTN Trunking & Interoperability: Designing and troubleshooting SIP trunks, PRIs with carriers, including codec negotiation, SIP headers, PRIs, and call routing logic. CUBE & Voice Gateway Configurations: Advanced IOS gateway setup (MGCP, H.323, SIP), dial peers, DSP resources, and survivability strategies. Analog Devices: Understanding of Analog Devices such as Analog Gateways, Analog Phones, Fax Devices, DTMF & Dial-tone behavior, FXS/FXO Ports. Call Flow Engineering: End-to-end call flow design across multiple platforms (CUCM, Unity, UCCX/UCCE, Expressway). Virtualization & Cloud Migration: Deploying IPT solutions on UCS platforms or migrating to cloud-based collaboration (Webex Calling, Cisco HCS). Strategic & Operational Skills Capacity Planning & Scalability: Forecasting growth, designing scalable dial plans, and managing bandwidth across WAN links. Disaster Recovery & Redundancy: Architecting failover strategies, backup systems, and DR testing protocols. Integration Expertise: Connecting IPT with third-party systems (CRM, ERP, SIP endpoints, SBCs). Change Control & Governance: Leading change advisory boards, documenting impact assessments, and enforcing configuration standards.

Dear Candidate, Immediate hiring of Our top MNC for the role of Unified Communication Role: Unified Communication Skills : UCE,VOIP, SIP Experience: 10- 18Years Location: Hyderabad, Employment Type : Fulltime Work Mode : Hybrid Mode Notice Period : Immediate - 30 days Role & Responsibilities: > Lead Sustenance & Development efforts for Unified Communication suite of applications ( UC Servers, Clients/Endpoints and associated integrations) > Proficient expertise in having designed, built and integrated Unified Communications features & services (Call Processing, Messaging, Presence, A/V Conferencing) using API's and SDK's > Strong and proven experience of implementing and maintaining SIP based call processing, VoIP, trunking, presence, messaging and A/V conferencing > Hands-on with proficient programming skills across multiple languages ( C++, .NET, JAVA, Node.js etc..) > Trouble shoot and diagnosis of complex and trivial UC bugs/defects, perform root cause analysis and implement short term fixes and long term solutions > Stay with industry trends and latest in UC, SIP and Cloud Required Skills & Qualifications: > 5+ years in Unified Communications applications Sustenance, Development & integrations > Exposure and understanding of the UC solutions, Clients/Endpoints from NEC, Avaya/Nortel, Cisco or similar solutions/products > Proficient knowledge of SIP, VOIP, RTP/RTCP, PBX and Call processing > Languages & Frameworks: C++, .NET, Node.js, SQL, NoSQL > Experience integrating UC with other solutions - Contact Centers/IVR, CRM, Call recording solutions etc. using API's/SDK/Frameworks > Familiarity with Cloud based UC solutions ( UCaaS ) > OS Platforms: Windows, Linux, Mobile OS(IOS & Android) > Familiarity with DevOPS/CI/CD pipelines and automation in UC development and sustenance > Strong analytical, trouble shooting and communication skills If anyone interested candidates can reach out to vijay.a@kanarystaffing.com

Dear Candidate, Immediate Hiring for Sr. developer for Unified Communication Application Location: Bangalore Skills: Unified Communication Application,C++, C#, Dotnet, Nms Exp-8-12 Yrs Work Mode: Hybrid Employment Type: Full time NP-15-20 Days joiners only Role & responsibilities: > Lead Sustenance & Development efforts for Unified Communication suite of applications ( UC Servers, Clients/Endpoints and associated integrations) > Proficient expertise in having designed, built and integrated Unified Communications features & services (Call Processing, Messaging, Presence, A/V Conferencing) using API's and SDK's > Strong and proven experience of implementing and maintaining SIP based call processing, VoIP, trunking, presence, messaging and A/V conferencing > Hands-on with proficient programming skills across multiple languages ( C++, .NET, JAVA, Node.js etc..) > Trouble shoot and diagnosis of complex and trivial UC bugs/defects, perform root cause analysis and implement short term fixes and long term solutions > Stay with industry trends and latest in UC, SIP and Cloud Required Skills & Qualifications: > 5+ years in Unified Communications management application Sustenance, Development & integrations Add/Mod/Delete Features and Services, Dialing plans changes > Exposure and understanding of the EMS/NMS & FCAPS or similar automated monitoring solutions/products > Proficient knowledge of web-based management application > Languages & Frameworks: C++, C#,.NET, SQL > Experience integrating with Active Directory using API's/SDK/Frameworks > OS Platforms & Browsers: Windows, Linux, Chrome etc.. > Familiarity with DevOPS/CI/CD pipelines and automation in UC management application > Strong analytical, trouble shooting and communication skills Interested candidates can share their resume to vaishnavi.k@kanarystaffing.com

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred)

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of incident management processes and tools.- Experience with troubleshooting and resolving technical issues in a collaborative environment.- Familiarity with service management frameworks such as ITIL.- Ability to work effectively with cross-functional teams and external vendors. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Cisco Network Services Orchestrator (NSO) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day may involve collaborating with cross-functional teams to gather and analyze requirements, developing design specifications, and overseeing the implementation of technology solutions. You will also engage in testing activities to ensure that the components meet the defined standards and performance criteria, while continuously seeking opportunities for improvement and optimization in the infrastructure processes. Roles & ResponsibilitiesCisco IPT Support & Configuration Manage Cisco Unified Communications Manager (CUCM), Unity Connection, and related VoIP infrastructure Configure and troubleshoot features like Extension Mobility, CTI, Hunt Groups, Soft Key Templates, and Voicemail Profiles Manage Cisco BE6K-M6-K9 systems, Business edition BE6000 series, UCS platform, deliver voice, video, messaging, conferencing, contact center and mobility tools in virtualized environment Maintain and upgrade Cisco Unity Connection Administration (v10+) Support Avaya PBX systems, including provisioning, troubleshooting, and integration with Cisco platforms Support Avaya IP Office 500 v2 systems, modular communication design Assist in Avaya-to-Cisco migration projects, ensuring seamless transition and minimal downtime Monitor and maintain Avaya voicemail, call routing, and auto-attendant features Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Cisco Network Services Orchestrator (NSO).- Strong understanding of data center architecture and operations.- Experience with network design and implementation.- Familiarity with cloud technologies and virtualization. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

10 years of experience in Direct Sales and marketing of Video AV SolutionsAge group - 30 to 35 years

Responsibilities: Experience in B2B and enterprise sales is highly desirable. Skills & Competencies: Excellent communication, negotiation, and presentation skills. Ability to understand technical concepts and translate them into business Health insurance Provident fund Sales incentives Travel allowance Leave encashment Gratuity Maternity leaves Paternity leaves

Location - Pune, BLR , Hyd Exp -8+ yrs CBR-155K cisco UCCX - there are two cisco contact centers UCCE and UCCX. we want UCCX SBC experience, preferred Audiocodes. but other SBC is also fine like Cisco CUBE, Oracle, Ribbon, anynode, etc *voip to ms teams migration , MS TEAMS migration & admin, *SBC , cisco contact center,SME , Migration Architect any platform to teams migration, cisco avaya mitel- platforms , session border controller Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Voice and Collaboration Services . Experience: 5-8 Years .

Minimum of 7-11 years of progressive experience in managing and supporting Microsoft Teams environments. Significant hands-on experience in deploying, configuring, and managing Microsoft Teams Enterprise Voice, including Direct Routing or Microsoft Calling Plans. Deep understanding of VoIP protocols (SIP, RTP), codecs, and voice quality of service (QoS). Solid understanding of Session Border Controllers (SBCs) for Direct Routing (if applicable). Proficiency in managing Microsoft Teams policies for messaging, meetings, calling, and apps Experience with Microsoft Teams Rooms (MTR) devices and their management. Solid understanding of Microsoft 365 administration and related services (Azure AD, PowerShell). Excellent troubleshooting and problem-solving skills with a methodical approach to issue resolution in a unified communications environment. Knowledge of security best practices for Microsoft Teams and unified communications. Experience with monitoring and diagnostic tools for Microsoft Teams and Enterprise Voice. Mandatory Skills: Microsoft Exchange Server Admin . Experience: 5-8 Years .

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology->Infrastructure-DataCenter->enterprise computing ( citrix mosaic RFID VMware VDI support etc) Technology->Data Science->Machine Learning .

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and skill enhancement to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of incident management processes and tools.- Experience with troubleshooting and resolving technical issues in a collaborative environment.- Familiarity with service management frameworks such as ITIL.- Ability to work effectively with cross-functional teams and external vendors. Additional Information:- The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualification 15 years full time education

Must-Have Skills: 8+ years of experience in account management, sales, or a related role, Proven track record of managing large or complex accounts successfully. Strong understanding of system integration, telecom technologies, and solutions. Familiarity with enterprise solutions like Unified Communications, Networking, and Managed Services. Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite. Good-to-Have Skills: Unified Communications Negotiation and persuasion skills to influence stakeholders. Analytical mindset with problem-solving capabilities. Academic Qualifications: Bachelors degree in Business Administration, Marketing, or a related field Requirements: Location: Bangalore Notice Period: 30 Days Salary Range: 15 to 17 LPA Working hours 9 Monday to Friday: 9:30 AM-6:30 PM - 1 & 4 Saturday 9:30 - 4 PM Key Performance Indicators: Revenue and profitability targets Sales pipeline achievement Customer satisfaction Upselling and cross-selling opportunities Account performance reports Sales forecasts

Nature of Job The candidate should have spent at least four to five years in direct customer interaction and sale of IT Infra Products like - Networking Products like Switches (Core, edge, distribution), Routers, Wi-Fi Products, Firewall and Security Products, Network Management Tools, Storage. The candidate should be able to communicate effectively to present our offerings, gather customer requirement, uncover needs/pain areas and present customized solutions to the client. The job will include making sales calls & generating prospects, presentation/demonstrations, negotiation, order follow-up and payment collection. The candidate will be required to identify accounts, develop them and manage relationships individually. Location - Mumbai / Bangalore Qualification Educational Qualification B.Sc/BE/B.Tech. /M.Sc/MBA Experience 4-9 Years of work experience in the IT Infrastructure & Networking industry Suitable candidate must have experience with major accounts in India, & able to hunt/ identify and handle large accounts for desired product lines. Communication Skills and Attributes Should be a go getter and be able to generate enquiries and business. Willing to travel extensively. Have good Communication (written & spoken) Have good presentation skills. Computer literate. Team player with positive attitude and willing to learn