210 Unified Communications Jobs - Page 4

Essential Functions Engineer and deploy AWS IAM resources including users, groups, roles, and policies using AWS CloudFormation templates and following Cloud IAM team processes and procedures Day-to-day delivery of the AWS IAM configuration required to support business requirements, application integrations, workloads, regulatory compliance, and all other platform efforts or deliverables Actively monitor and respond accordingly to AWS IAM configuration changes, events, and alerts following applicable CIE team process and procedures Evaluates existing AWS IAM permission policies and adjust them as needed to enforce principle of least privilege. Ensure effective security protection controls and hardening requirements are in place for all AWS IAM resources Ensure all AWS IAM resources and configuration adhere to and compliant with all corporate policies/standards, industry best practices/benchmarks, and regulatory requirements Participates in Agile team s ceremonies. Updates assigned Jira stories daily as required by the Agile team to provide status and next steps. Ensures service requests contain proper approvals and documentation prior to starting the work and deconflicts discrepancies with the CIE Service Management Lead. Creates new or updates existing CFN templates per requirements outlined in the service requests and Agile stories. Actively (immediately on the same day) coordinates with the CIE Service Management Lead to resolve conflicting requirements or unclear information in Jira stories or service requests. Ensures principle of least privilege is implemented in every template policy prior to creating Pull Requests. Ensures security controls are implemented in the CFN templates as required to ensure we maintain a secured Cloud IAM posture. Troubleshoots CFN template syntax errors and escalates to the CIE Service Management Lead as needed to ensure same day resolution. Troubleshoots errors logged in in the CFN StackSet s Stack Instance or Operations tabs as needed to advance the fulfillment of service requests. Follows process documentation to ensure proper governance and request to implementation traceability is in place. Performs AWS IAM compliance event follow-up and remediation with account owners to resolve event conditions. DevOps/IaC/PaC familiarity Git/Jenkins/BitBucket/JIRA

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Looking for presales consultant for a AV (Audio video) industry.meeting customers, doing POC for boardroom solution, collaboration, audio video integration survelliance etc.extron, crestron, polycom knowledge is required, ct bala 9940085713

The Network Engineer is responsible for the installation, maintenance, support, and enhancement of the Company's network infrastructure, including areas such as network, security, wireless, Unified Communications, and Data Center. You will implement, configure, and support enterprise network systems globally and adhere to all Service Level Agreements established with the user community. It is essential to create reports, establish operational guidelines, and implement business continuity practices for network management. Additionally, you will support the data center environment, monitor network performance, diagnose network issues, and provide both emergency and scheduled maintenance. Furthermore, your responsibilities will include maintaining network configurations, updating the Information Systems staff and customers on issue resolutions, participating in strategic initiatives, evaluating network system upgrades, and securing network resources. You will also create and maintain automated systems and procedures for network operations, assist the Service Desk staff in streamlining daily operations, and coordinate with the user community for network upgrades and maintenance schedules. It is crucial to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes. You must follow established standards for writing and documenting projects and network configurations, contribute to the development of new standards, participate in a 24/7 department on-call program, and work on special assignments as they arise. Your knowledge, skills, and qualifications should include supporting global sites utilizing various technologies, network security technologies, wireless network technologies, Unified Communications, standardized processes, and operational automation. Additionally, you should possess strong customer service, communication, analytical, problem-solving, collaboration skills, and the ability to work effectively under pressure and handle multiple priorities simultaneously. To be eligible for this role, you must have a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience, along with a minimum of 5 years of experience in network engineering. Possessing network-related certifications (CCNP, PCNSE, etc.) and experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is preferred. You must also meet minimum qualifications such as being 18 years of age, passing a pre-employment drug screen, and background check. This role may require travel less than 5% of the time and involves largely sedentary work in a professional office environment while using standard office equipment.,

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters The Vonage Platform Engineering Team is responsible for providing an industry leading PaaS internal development platform. This platform is critical to the success of Vonage s technology teams and the simplification & standardization of our infrastructure. Vonage in partnership with Ericsson is defining new products and services that will power networks around the world. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... What will you ll do In this role at Vonage, you ll be responsible for the following: Lead a team in the development and management of the Vonage Internal Developer Platform Embrace Vonage culture and lead by example Participate in architecture discussions within the Vonage Architecture forum to ensure we re providing the best solutions to the technical challenges within Vonage Maintain the platform both in the development and production environments. This includes participating in and maintaining the oncall rotation for your team Manage and expand the team through hiring and coaching Ensure alignment with teams hosted within the PaaS platform are using Vonage resources in the most cost effective methods Manage performance of the highly skilled team with Staff+ level engineers The security of the PaaS platform in conjunction with the Security teams. All compliance requirements for the PaaS platform. Continuous improvement of the PaaS platform. What will you bring 3 years of experience leading platform engineering, DevOps or SRE teams Proven experience leading Staff+ level engineers Experience managing remote-first autonomous teams Expertise maintaining a Kubernetes based platform with CNCF tooling Significant experience working within the AWS environment An understanding of DevSecOps processes Leadership, ability to develop and grow your team A robust results-driven mindset and dynamic approach. A customer-driven focus and flexibility to succeed in a fast-paced environment. Creativity and ideas - continuously pushing to improve Vonage s technical environment Passion for delivering excellence. Bachelors degree (or higher) in Computer Science and/or related work experience. Nice to have, but not required Experience with Hashicorp Nomad and Consul. AWS and Kubernetes certifications Experience within the Google GCP Environment. Whats in it for you Attractive Discretionary Time Off Private Medical Insurance with optional dependent coverage Educational Assistance Reimbursement Program Opportunities for reimbursement for conferences, trainings, and other personal development events Maternity and Paternity Leave Ask recruiter for country specific information Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Your key responsibilities: Youll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more. What youll bring: Total 09+ years of IT experience and 06+ years of experience in full-stack development working with JavaScript, Typescript, Java Experience with modern web frameworks, primarily Vue.js. Experience with AngularJS or React.js is also acceptable. Experience with cloud technologies AWS will have added advantage Extensive experience with backend technologies like node.js Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to architect and implement scalable, loosely coupled, and maintainable microservices. Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications. Ability to lead end-to-end projects, working with other team members across the world Deep understanding of system architecture , and distributed systems Enjoy working in a fast-paced environment Able to work collaboratively within different teams and with differing levels of seniority Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance Experience with back-end technologies Good knowledge and understanding of client-side architecture Capable of managing time well and working efficiently and independently Ability to collaborate with multi-functional teams Excellent communication skills Experience we consider a plus: Bachelors or Masters degree in CS or related field/experience #LI-CK1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred)

As a Microsoft Teams Voice Solution Specialist with over 8 years of experience, you will be responsible for designing, implementing, and managing voice communication solutions using Microsoft Teams. Your expertise in unified communications and collaboration will be crucial in ensuring seamless and efficient voice communication within the organization. Your role will involve deploying, configuring, and optimizing Microsoft Teams Voice features, integrating them with existing systems, and providing technical support to maintain a reliable and effective voice communication environment. Key Responsibilities: Voice Solution Design: Collaborate with stakeholders to gather requirements and design voice communication solutions using Microsoft Teams, considering business needs, scalability, security, and best practices. Deployment and Configuration: Lead the deployment and configuration of Microsoft Teams Voice components, including direct routing, calling plans, voice policies, and auto-attendants, to enable high-quality voice calls. Integration: Integrate Microsoft Teams Voice with existing telephony systems, ensuring seamless interoperability and minimal disruption to ongoing operations. Quality and Performance Optimization: Monitor, analyze, and optimize voice call quality and performance by identifying and addressing network, hardware, and software issues. Security and Compliance: Implement security measures and compliance policies to protect voice communication data and ensure adherence to regulatory requirements. Technical Support: Provide advanced technical support and troubleshooting for voice communication issues, working closely with internal teams and vendors to resolve incidents promptly. User Training and Adoption: Develop training materials and conduct training sessions for end-users to promote the adoption and effective use of Microsoft Teams Voice features. Documentation: Maintain accurate documentation of voice solution configurations, processes, and troubleshooting procedures. Vendor Management: Collaborate with third-party vendors and service providers to ensure the successful implementation and ongoing support of voice solutions. Stay Current: Keep abreast of the latest updates, features, and best practices related to Microsoft Teams Voice and unified communications technologies. Qualifications and Skills: - Bachelor's degree in Information Technology, Telecommunications, or a related field. - Proven experience in designing, implementing, and managing voice communication solutions, preferably using Microsoft Teams or other unified communication platforms. - In-depth knowledge of Microsoft Teams Voice features, including direct routing, voice policies, call routing, auto-attendants, and emergency calls. - Familiarity with session border controllers (SBCs), PSTN connectivity, and SIP trunking for voice solutions. - Strong understanding of networking concepts, including LAN, WAN, QoS, and firewall configurations. - Excellent problem-solving skills and the ability to diagnose and resolve complex voice communication issues. - Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and end-users. - Experience in creating user training materials and delivering training sessions to promote technology adoption. - Knowledge of security best practices and compliance requirements related to voice communication data. - Relevant Microsoft certifications, such as Microsoft Teams Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert, are a plus. - Project management skills with the ability to manage timelines, prioritize tasks, and coordinate implementation efforts.,

As an Infrastructure Analyst at Marriott International, you will be responsible for providing technical and functional support to CEC offices and Home agents. Your role will involve assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance, and repairs of all property-based computer systems, equipment, telephony, and peripheral devices. To excel in this position, you should have a technical specialization in PC support and a strong understanding of network infrastructure. You must possess extensive knowledge of Windows desktop operating systems and experience with emerging technologies such as cloud computing, desktop virtualization, and unified communications. Experience in Microsoft Servers and VMware, along with Microsoft certifications, is preferred. Proficiency in using MS Office, SharePoint, and Teams is essential. Fluency in both written and spoken English and Chinese is required, along with a minimum of 2 years of working experience in a similar role. Your core work activities will include performing installations, maintenance, and repairs of property-based computer systems and peripheral devices. You will serve as the primary hardware contact for technical processes and specific projects, handling PC support escalation and supporting basic telephony configuration and maintenance. Additionally, you will provide support for various teams including Sales, Customer Care, Rewards, and Customer Engagement Center support team desktop portfolios. You will also be involved in supporting Home Agent deployments, tracking and inventorying hardware assets, and coordinating with onsite Leadership on operational technology needs. In terms of management competencies, you are expected to demonstrate leadership qualities such as adaptability, effective communication, problem-solving, and decision-making skills. You should exhibit a professional demeanor that conveys confidence and commands respect from others while representing the company in alignment with its values. Additionally, you will be responsible for building and contributing to teams, driving for results, planning and organizing work effectively, and building strong relationships with coworkers and customers. As part of Marriott International, the world's largest hotel company, you will have the opportunity to grow and succeed in a global team that values talent and organizational capability. By applying your professional expertise in technical acumen, business acumen, and learning continuously, you will contribute to the success of the organization and enhance your own skills and abilities. Join us at Marriott International, where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself.,

Role Overview Were looking for a high-energy, detail-obsessed Project Manager / Project Coordinator to lead end-to-end solutioning and execution across both government and enterprise client ecosystems. This isnt just another coordination job. Youll be owning the lifecycle of RFPs, client requirements, technical solutioning, and stakeholder communication. Whether its responding to a Central Government tender, customizing an enterprise-grade UC solution, or managing cross functional delivery teams. Key Responsibilities Bid & Proposal Management - Track, analyze, and respond to government tenders, EOIs, and enterprise RFPs. - Work with technical, legal, and commercial teams to prepare detailed bid submissions, compliance matrices, and costings. - Navigate portals like GeM, eProc, and client-specific bidding platforms. Requirement Gathering & Solution Design - Interact with govt departments, public sector clients, and enterprise customers to understand use-cases, pain points, and expectations. - Translate business needs into solution architecture, functional specs, and technical BoQs. - Collaborate with internal teams to propose customized, scalable solutions (IT, Telecom, Infra, AI, Cloud, etc.). Project Coordination & Delivery Tracking - Own project lifecycle from award to go-live: planning, execution, risk management, and milestone tracking. - Use tools like Jira, Trello or custom CRMs to track task progress and dependencies. - Coordinate across technical teams, procurement, QA, vendors, and support teams to ensure delivery. Stakeholder Communication - Maintain proactive, structured communication with key stakeholders: o Government authorities, PSU nodal officers o Enterprise CTOs, IT Heads, Procurement teams o Internal dev teams, leadership, vendors, and support staff - Schedule reviews, demos, POCs, and handle escalations smoothly. Documentation & Reporting - Prepare and maintain documentation including: o Solution briefs, SoWs, HLD/LLDs, status reports, delivery trackers o Change requests, MOMs, compliance artifacts Must-Have Skills - Experience managing both government tenders and enterprise accounts. - Strong grasp of RFP analysis, bid submission workflows, and solution storytelling. - Excellent understanding of project lifecycle documentation (SRS, SoW, Risk Logs, etc.). - Hands-on with Linux/IT systems, Cloud concepts, VoIP/Telecom basics is a big plus. - Skilled in communication (written + verbal) for technical, executive, and bureaucratic audiences. - Ability to multitask across multiple clients, deadlines, and technical domains. Good-to-Have Skills - Experience in IP Telephony, Unified Communications, Emergency Response Systems, or AI-driven platforms. - Familiarity with govt procurement models (L1/QCBS) and enterprise compliance requirements (ISO, MeitY, STQC). - Know-how of project tools like Zoho Projects, ClickUp, Monday.com is welcome. Educational Qualification - Bachelors degree in IT / Computer Science / Electronics / Business Management.

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex). Solid understanding of SIP, VoIP, routing, and telephony basics. Hands-on experience with Zoom Admin Portal. Zoom Phone certification (preferred). Experience with PBX integrations (Asterisk/Cisco) is a plus. 2. Zoom Contact Center Specialist Responsibilities: Design and implement Zoom Contact Center flows, routing, queues, and IVRs. Configure agent skills, hours of operation, and escalation paths. Customize dashboards and real-time analytics. Conduct training for supervisors and agents. Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.). Key Skills: 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.). Hands-on experience with Zoom CC flow builder. Good understanding of ACD, IVR, call routing, and reporting. API/Integration knowledge is a bonus. Zoom Contact Center certification (preferred). Additional Requirements Strong communication and documentation skills. Ability to manage remote clients and projects independently. Available to work in US time zone, preferably 8AM to 4 PM Eastern. Zoom Certifications or any UC/CC certifications will be a strong advantage. Perks & Benefits (Full-Time) 100% remote work Performance-based incentives Certification sponsorship Opportunity to work with global clients

As a Strategic Account Manager at our leading IT Infrastructure Solutions & Services Company, you will play a crucial role in nurturing and expanding relationships with key enterprise clients in Bangalore, Mumbai, and Delhi. With 8+ years of experience in account management and sales within the technology sector, particularly in system integration and telecom, you will drive significant revenue growth and ensure high levels of customer satisfaction. Your responsibilities will include serving as the primary point of contact and trusted advisor for a portfolio of large or complex accounts, achieving and exceeding revenue and profitability targets, managing a robust sales pipeline, promoting a comprehensive range of solutions, and ensuring exceptional customer satisfaction. You will also be responsible for preparing insightful performance reports, engaging with key stakeholders, staying informed about industry trends, and providing proactive solutions to client-specific challenges. To excel in this role, you must have a proven track record of managing large or complex accounts, a strong understanding of system integration and telecom technologies, familiarity with enterprise solutions such as Unified Communications and Managed Services, proficiency in CRM tools like Salesforce, and competency in the Microsoft Office Suite. Additionally, having in-depth knowledge of Unified Communications solutions, exceptional negotiation and persuasion skills, a strong analytical mindset, and relevant industry or sales certifications would be advantageous. Ideally, you should hold a Bachelor's degree in business administration, Marketing, or a related field. This is an exciting opportunity to be part of a team dedicated to shaping India's IT future and driving the growth of the nation's IT infrastructure. Join us in defining the path of the industry and contributing to our continued success.,

The ideal candidate for this role should possess at least 8 years of experience in account management, sales, or a related field with a proven track record of successfully managing large or complex accounts. You should have a strong understanding of system integration, telecom technologies, and solutions, as well as familiarity with enterprise solutions such as Unified Communications, Networking, and Managed Services. Proficiency in CRM tools like Salesforce and Microsoft Office Suite is essential for this position. In addition to the must-have skills, it would be advantageous to have experience in Unified Communications, negotiation, and persuasion skills to influence stakeholders, and an analytical mindset with problem-solving capabilities. A Bachelor's degree in Business Administration, Marketing, or a related field is required for this role. The location for this position is Bangalore, and the expected notice period is 30 days. The salary range for this position is between 15 to 17 LPA. Key performance indicators for this role include achieving revenue and profitability targets, sales pipeline achievement, ensuring customer satisfaction, identifying upselling and cross-selling opportunities, preparing account performance reports, and creating sales forecasts. Overall, the successful candidate will be expected to leverage their expertise in unified communications, enterprise solutions, negotiation, managed services, CRM tools, Microsoft Office Suite, persuasion, strategic account management, telecom technologies, system integration, analytical mindset, problem-solving, networking, and Salesforce to excel in this role.,

The Solutions Engineering Team is a high-impact team that navigates the technological landscape and crafts solutions to address real-world business needs. This closely knit team consists of highly qualified engineers who stay up-to-date with the latest technology innovations. The team collaborates with various internal and external teams to deliver solutions for customers. While technology plays a significant role, it is the positive demeanor and teamwork that set this team apart. As a member of the team, you will work with the Commercial vertical in India to understand customer needs and provide teamwork solutions. Your key responsibilities will include collaborating with the Account Executive team to develop a sales plan, gaining a deep understanding of Teamwork solutions and technology products, training both internal and external teams, identifying customer needs, staying informed about competitors, and working on RFPs. Minimum Qualifications: - Over 10 years of customer-facing experience as a Presales Solutions Engineer, preferably in collaboration technologies - Strong verbal and written communication skills to articulate concepts, solutions, and technologies using industry terminology - Experience working with partners is advantageous - Proficiency in MS Office tools, whiteboarding, and communication technologies - Positive demeanor, dedication to teamwork, and ability to meet deadlines - Experience with RFPs and tender documents Preferred Qualifications: - Degree or equivalent experience in Engineering from an accredited Engineering college/University - CCNA/CCIE or equivalent certification At Cisco, we believe in the power of connection and celebrate the diverse skills and backgrounds of our employees. We are committed to creating an inclusive future for all and provide opportunities for learning and development at every stage of your career. Our technology, tools, and culture support hybrid work trends, enabling employees to give their best and be their best. As a global technology leader, we understand our responsibility to bring communities together, with our people at the heart of everything we do. Cisconians collaborate in inclusive communities to foster belonging, learn, and make a difference. Dedicated time off to volunteer allows us to give back to causes we are passionate about. Join us at Cisco and be part of a company where every step we take is towards a more inclusive future. Embrace your unique skills and perspectives, and help us reimagine applications, secure enterprises, transform infrastructure, and meet sustainability goals. Take your next step with us and be part of a team that powers the internet and makes a difference in the world.,

Develop and implement effective sales strategies to drive growth in video conferencing solutions within enterprise accounts or through channel partners. Execute go-to-market plans to exceed sales targets and revenue goals. Required Candidate profile Minimum of 5 yrs of exp. in B2B sales, preferably in video conferencing, unified communications. Managing enterprise accounts / Channel partners. Locations - Bangalore, Mumbai, Delhi

As a VC Bridge Operator at Kinly, you will play a crucial role in the Kinly Global Service team, providing remote technical audio/video support for unified communications systems across the global banks estate. Your responsibilities will include being the initial point of contact for both internal (Kinly) and global bank staff/leadership, responding to customer phone calls and emails, launching and troubleshooting video meetings, opening and escalating tickets for customer issues, and keeping clients and global teams updated in a 24/5 environment. You will participate in ongoing training and certification efforts to ensure your knowledge remains current in support of advanced technology solutions. Collaboration with other team members, especially the Global Service team and AVNOC, will be essential to enhance your technical acumen and standard methods of operation within the organization. Your duties and responsibilities will involve delivering services punctually according to agreed SLAs, scheduling and launching video/audio calls, maintaining and managing TMS/EMS systems, carrying out remote training and tests, providing remote assistance for connectivity issues, maintaining a log of faults and details, handling administrative tasks related to VC enquiries, and assisting with the maintenance of the global VC environment. In addition, you will be expected to mentor team members, assist with training, provide feedback on communication issues and service improvements, handle manual tasks for moving equipment, maintain good relationships with global AV counterparts, and attend regular meetings and training sessions with global AV teams. The ideal candidate should be able to work independently, interact effectively with various stakeholders, and possess strong problem-solving and communication skills. If you are selected for an interview and require any reasonable adjustments, please inform the Talent Acquisition team at the time of scheduling. Kinly is a globally trusted AV and UCC technology advisor, dedicated to driving collaboration, engagement, and productivity for organisations worldwide. Our team shares a passion for helping teams achieve workplace communication and collaboration goals, regardless of complexity or location. We design, engineer, and support audiovisual and collaboration technology solutions that deliver real business value and exceptional user experiences consistently. Joining Kinly means being part of an award-winning team of innovative professionals, supporting the world's leading businesses with secure and reliable meeting experiences. You will have the opportunity to work alongside global brands on high-profile projects, benefiting from unrivalled access to cutting-edge technology tailored to specific needs. Kinly is committed to equal opportunities for all individuals.,

The Network Engineer role at our company involves taking on the responsibility for the installation, maintenance, support, and enhancement of our network infrastructure. Your areas of focus will include network, security, wireless, Unified Communications, and Data Center. As a Network Engineer, your essential duties and responsibilities will include implementing, configuring, and supporting all enterprise network systems globally. It is crucial to adhere to all Service Level Agreements established with the user community and to create reports and operational guidelines for the Global Network and Unified Communications environments. You will also be involved in implementing business continuity practices for network management and providing support to the data center environment by assisting systems engineers. Monitoring network performance, diagnosing network issues, and performing emergency and scheduled maintenance will be part of your daily tasks. Additionally, you will need to offer support to Operations regarding network problems and maintain network configurations for performance monitoring of all global systems. Keeping the Information Systems staff and customers informed of issue status and resolution is vital, as well as participating in technical project activities and evaluating network system upgrades and management software patches. In terms of security, you will be responsible for securing network resources, including password maintenance, firewall configurations, pen testing, IP allocations, and procedures. Creating and maintaining automated systems and procedures for network operations will also fall under your purview. Collaboration with the Service Desk staff in streamlining daily operations and coordinating with user community scheduling times and procedures for network upgrades and maintenance is essential. Your role will involve working to minimize downtime impact on users by accurately planning scheduled downtimes and swiftly resolving unscheduled downtimes. Following established standards for writing and documenting projects and network configurations, as well as contributing to the development of new standards, will be expected. Additionally, participating in the 24/7 department on-call program and working on special assignments as they arise are part of the Network Engineer position. To succeed in this role, you should possess knowledge in supporting global sites utilizing MPLS, Internet, and Software Defined WAN technologies. Familiarity with network security technologies (Firewalls, IPS, SIEM), wireless network technologies, and Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H.323) is important. Strong analytical, problem-solving, customer service, verbal and written communication skills are essential. Collaboration skills, the ability to work in a team environment, and efficiency in handling multiple priorities simultaneously will also be key to your success. For this position, a Bachelor's degree in Computer Science, Information Systems, a related IT field, or equivalent work experience is required. A minimum of 5 years of network engineer experience, along with network-related certifications (CCNP, PCNSE, etc.), is preferred. Experience with network technologies and products from Cisco, Palo Alto, Meraki, Cisco Unified Communications, LAN/WAN acceleration, load balancers, and Wifi technologies is also beneficial. As a Network Engineer, you must be at least 18 years of age, pass a pre-employment drug screen and background check. While travel requirements are typically less than 5% of the time, you should be prepared for a sedentary role in a professional office environment that routinely uses standard office equipment.,

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Software Engineers build the infrastructure and business logic for the next generation of unified communication platforms. We work cross-functionally to understand business requirements, evaluate alternative approaches and ensure software and systems are accessible and easy to use. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. You can join our team as a Senior Software Engineer and grow your career with the best engineers around. Your key responsibilities: Creating a secure, scalable service that our customers want to shout about Continuously improving, automating and monitoring our cloud platform Given the opportunity to work on advancing algorithms, including statistical analysis and routing Working on a combination of C#/ASP.NET/.Net Core, MySQL/Couchbase/Redis, JavaScript with React.js and Redux What youll bring: A solid development background (5 years +), with the aptitude to use a breadth of technologies and languages to create scalable and secure solutions Strong skills in C#, .NET and JavaScript (essential), additional programming language (preferable) Experience, and confidence, working on a cloud-based platform A passion for technology and a willingness to share ideas How you ll benefit: Allianz Private Medical Insurance MultiSport Card Defined bonus scheme Unlimited paid annual leave Flexible working hours Car park on site Lunch&Learn 3 days for charity #LI-KS1 There s no perfect candidate. You dont need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if youre passionate about what you could achieve at Vonage, wed love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovateThen join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

The Deal Desk Analyst plays a crucial role in structuring competitive deals and optimizing pricing strategies to drive revenue growth and market share. Your key responsibilities: Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts Collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the onboarding process of customers Help drive adoption of CPQ, the sales self-service quoting tool in SFDC Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices Define and manage projects to deliver further operational efficiencies What youll bring Required: Bachelors degree in Business, Economics, Finance or Accounting 5+ years in a fast-paced, deadline-driven role Strong analytical and problem-solving skills Excellent communication and stakeholder management Advanced Excel skills and data manipulation Fluent in English Structured and delivery-focused approach Experience we consider a plus: Familiarity with CPQ tools Background in SaaS or tech industries How youll benefit: Discretionary Time Off Annual bonus opportunity Educational Assistance Reimbursement Program

A Java Developer is a programmer who designs, develops, and manages Java-based applications and software. With most large organizations using Java to implement software systems and backend services, a Java developer is one of the most sought-after jobs today. Read on to explore key concepts like Java Developer roles and responsibilities, Java Developer skills, and what a Java Developer salary looks like. Job Description: Contribute to all stages of software development lifecycle Design, implement and maintain Java-based applications that can be high-volume and low-latency Analyze user requirements to define business objective. Envisioning system features and functionality Define application objectives and functionality. Ensure application designs conform with business goals Develop and test software. Identify and resolve any technical issues arising Create detailed design documentation Propose changes to current Java infrastructure Develop technical designs for application development Develop multimedia applications Write well designed, testable code Conducting software analysis, programming, testing, and debugging Manage Java and Java EE application development Develop documentation to help users Transforming requirements into stipulations Prepare and produce releases of software components Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review Education: Four years of College resulting in a Bachelors Degree or equivalent

As a Global Problem Manager, your primary responsibility will be to follow the end-to-end global problem management process to effectively manage problems throughout their lifecycle. Your main objectives will include preventing incidents from occurring, minimizing the impact of incidents, and implementing strategies to maximize employee adoption and usage while minimizing resistance. This will ultimately ensure acceptable levels of incidents in support of our client services. You will be accountable to the Problem Management Process Owner and will play a crucial role in problem identification and recording. This will involve coordinating all aspects of problem investigation, diagnosis, and resolution, as well as efforts of all problem analysts, suppliers, and external teams to ensure timely problem resolution. You will update the status of all Root Cause Analyses (RCAs) and Corrective Actions, keeping affected stakeholders informed of progress. Identifying underlying causes of incidents, developing workarounds, submitting Change Requests to change management, and escalating problems when necessary will also be part of your responsibilities. Furthermore, you will create Corrective Action Tasks, drive towards problem resolution and closure, own the known error database, analyze historical data to proactively identify and eliminate potential incidents, and identify users to actively monitor the problem resolution process. Conducting Problem Review Boards and possessing a good understanding of relevant technologies and tools such as network requirements for Unified Communications solutions, cloud service delivery models, and ITSM ticketing tools will also be essential. To be successful in this role, you should have 5 to 12 years of industry experience, preferably in the service provider industry with experience in a global environment catering to USA / European customers. You should have at least 3 years of experience leading in a 24x7X365 environment and 3+ years of experience as a Problem Manager. Moreover, you should have the ability to develop strategies for addressing organizational resistance, excellent communication skills, strong vendor management skills, ability to influence people, and be ITIL certified. Strong Visio and Presentation skills are a must, along with certifications in ITIL V2 Foundation and an Engineering graduate degree.,

Req ID: 298174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Network Voice Manager that enjoy solving problems, you will have strong Voice and network troubleshooting skills, drive to ensure robust network voice performance, and support secure communications with a high number of connected customers. You would manage a team of approximately 25 Resources globally. As part of Network Voice Team, the candidate's responsibilities will include day to day hands on network voice operations management, service management, change management etc., participation in on call rotations, create and maintain documentation. Insightful knowledge in Unified Communications and Contact Center planning & implementation (Cisco, Genesys, Nice Cxone, Ring Central), Support, site management, configuration of at least one of the vendors UC/CC product line. Conversant in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex issues. Must Possess exemplary communication (Written and Orally) , analytical and problem-solving skills. Comfort in interacting with people across hierarchical levels in an organization and globally for smooth project execution. Core Competencies: Strong Technical skills in Contact Center and Unified Communications in atleast one of the vendors ( Cisco, Genesys, Ring Central, Nice CX) Strong relationship management skills. Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills. Excellent team collaboration, team motivation and relationship management skills Excellent leadership skills of both projects and people. Manage Shift Roasters for Support teams Define ways to improve operations through system optimization, Automations and see for ways how to reduce human efforts. Direct management and leadership of entire team including hiring, compensation, retention, KPI and performance management. Develop and execute mitigation plans for areas of non-performance. Manage relationship and serve as primary contact between multiple teams. Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions. Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required. Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction. Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery. Oversee daily team meetings to set daily actions and follow up on same. Work closely with Client Account Directors on executing account strategies for account growth. Report recruiting activity and elevate any issues to account stakeholders and CORE leadership. Managing and motivating the team members - including career development, mentoring and performance management Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time. Actively engaged with offshore NOC team. Taking responsibility for driving on going outages and operational issues to get them resolved quickly. Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence. Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management. Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member Manage internal technical / process audits which in turn help to manage performance matrix of team. Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes Govern overall project requirements for successful closure with lessons learnt from past while project is in transit. Pursuing Team members for initiatives like Peer review process to avoid getting escalations. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ,

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:-Any Degree or 3 Year Diploma Qualification Any Degree or 3 Year Diploma

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop