210 Unified Communications Jobs - Page 8

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [HIDDEN TEXT] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Role & responsibilities We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

Job Description: API Automation Must have at least 3 years of actual working experience within Python. Java is a plus. Must have RESTful API experience and ability to work with SQL. Public cloud familiarity. Required: Must have at least 3 years experience in Python Proficient experience with RESTful web services, API Gateway Proficient in querying a variety of data sources including APIs, RDBMSs, document stores, etc. Preferred: Knowledge of Java Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems, or related field Nice to Have Skills: Advanced Kubernetes Skills: :Proficient with Kubernetes tools such as Helm, Prometheus, and operators for cluster management. CI/CD Knowledge: :Familiarity with CI/CD pipelines for deploying cloud-native applications using tools like GitLab or Jenkins. Container Management: :Strong background in container runtime management (Docker, containers) and troubleshooting Kubernetes workloads. Agile Methodologies: :Knowledge of Agile practices and experience in Agile project environments.

JOB PURPOSE: This position is responsible for serving as a liaison to the Telecom Expense Management (TEM) provider as well as reviewing invoices/expenses for accuracy. This position is also responsible for the categorization of all new expense items and the inventory of existing run-rate expenses. This position will also participate in and/or manage several different special projects as needed. ESSENTIAL FUNCTIONS: Manage Telecom Expense (50%) Liaison to TEM provider Review vendor invoices for accuracy Research and reconcile vendor invoice aging, payment posting, and trending Participate in or lead projects to insure billing accuracy and minimize carrier expense Manage dispute process to resolve inaccurate billing or non-compliance to vendor contracts Assist with monthly close procedures such as invoice review, and providing information for accruals Coordinate with Finance and Accounting for the proper categorization of expenses Coordinate TEM process to provide perpetual inventory (40%) Manage process and projects to disconnect unnecessary circuits Monitor circuit term contracts and evaluate for renewal or expiration Participate in or lead project teams to support system development to manage inventory and cost control Capture results and publish weekly tracking reports Work with Tax Department to complete appropriate exemption forms (10%) Research function of items purchased for each type of exemption Provide detailed records to complete exemption forms Coordinate submission of exemption forms to comply with required dates Education and Certifications: Four years of College resulting in a Bachelors Degree or equivalent 6 to 7 years of experience Minimum 6+ years experience in TEM Having experience in all F-A sectors of Telecom like TEM, Invoice processing etc. Supervisory Responsibility: No Supervisory Responsibility

Minimum of 2+ years of experience in B2B sales, preferably in video conferencing, unified communications, or related technology solutions. Strong understanding of video conferencing technologies, solutions, and industry trends. Required Candidate profile Minimum of 2+ years of experience in B2B sales, preferably in video conferencing, unified communications/related technology solutions./ understanding of video conferencing technologies

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE – Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Telecom Unified Communications SIP. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role - High-Level Responsibilities Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident. . Minimum Qualifications Cisco Certified Networking Professional (CCNP) Certification/CCna Certified - Must have any Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP Demonstrated knowledge in at least one of the following areasSwitching, and Wireless Excellent written and verbal communication skills

Hiring AV Engineer responsible for: Expert in AV solution designing. Addressing product Queries & Enquiries, Product Support. Training to support team and the Dealers & Channel partners for new product updates and new technology in the region. Required Candidate profile 8+ year Experience in Solution design, Training, Pre-sales. Programming and configuration of complete Audio/Video Systems like Crestron, Polycom or Extron. Audio visual Pre Sales & Post sales support.

Job Description:Network Trainee (Unified Communications) Job Location: Chennai (6 days work from office during training) Notice Period : Immediate joiners only Roles and Responsibilities Monitor and take corrective actions for hosted environment. Give network status reports to chief technology officer, supervisor, and/or senior network engineer Maximizing network performance through ongoing monitoring and troubleshooting. Arranging scheduled upgrades and investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to the team and troubleshoot customer reported issues. Incident/ticket lifecycle management and setting up infrastructure. Qualifications Bachelors degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management. Technical Certifications like CCNA, CCNP or related is preferred. Basic Knowledge of Computer System Architecture and routing and switching protocols and network security. A good grasp of communication protocols (Mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) and other VoIP protocols. Attention to detail and strong ability to detect network issues quickly. Capacity to work independently or with little supervision. Ability to understand managements business and industry needs, and specialized requests Organizational aptitudes and the capacity to organize workload Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. Good oral and written communication skills, and ability to address conflict with others constructively. Ability to work in 24x7 rotational shifts.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration Implementation Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure smooth operation of the Unified Communication and Collaboration Operations system. Resolve client issues by accurately defining and interpreting them. Design effective resolutions based on deep product knowledge. Collaborate with the team to provide solutions to work-related problems. Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations. Good To Have Skills:Experience with Unified Communication and Collaboration Implementation. Strong understanding of Unified Communication and Collaboration Operations. Experience with data visualization tools such as Tableau or Power BI. Hands-on experience implementing various Unified Communication and Collaboration Operations. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Description: At a high level this engineer should be technically able to support Cisco CUCM, Cisco Webex Calling, and Microsoft Teams Calling. Looking for Microsoft Teams Voice and Webex experience to go with CUCM.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

Job Summary: We are looking for a technically strong and detail-oriented VoIP Support Engineer to join our IT/Telecom operations team. This role involves supporting and optimizing our VoIP and Unified Communications systems, including SIP trunking, IP phones, UCaaS platforms, and cloud telephony services. The ideal candidate will bring hands-on experience with voice infrastructure, SIP routing, and multi-carrier environments, ensuring seamless voice communication for internal users and external clients. Role & responsibilities Provide support and troubleshooting for VoIP systems, UCaaS platforms, and related network infrastructure. Provide support and troubleshooting of customers issues related to Call routing, IP Phone provisioning, Contact Center solutions, Fax, etc. Work with telecom carriers and aggregators for number provisioning, porting, failover setup, and escalation. Configure, provision, and maintain IP phones (e.g., Polycom, Yealink, Cisco) and softphone applications. Experience of UCaaS and cloud telephony environments. Handle number plans, dial plans, call routing logic, and emergency call configurations across platforms. Perform advanced troubleshooting using SIP traces, syslogs, packet captures, and carrier diagnostic tools. Optimize call flow and routing in multi-region deployments and hybrid UCaaS/on-prem setups. Assist with cloud telephony integrations (e.g., CRM, help desk, IVRs, contact center solutions). Collaborate with network and security teams to ensure VoIP QoS, VLAN tagging, NAT traversal, and firewall configurations. Maintain documentation of SIP trunks, DID inventories, call flows, and carrier contact/escalation procedures. Maintain and troubleshoot integrations with third-party tools (e.g., billing systems, CRM integrations, fax, SMS). Preferred candidate profile Bachelors degree in computer science, Information Technology, or equivalent practical experience. 5+ years of experience in VoIP support or telecom systems engineering roles. Strong hands-on knowledge of SIP protocol, SIP trunking setup, and troubleshooting. Experience working with telecom carriers, SIP trunk providers, and carrier aggregators. Familiarity with DID provisioning, porting processes, E911 configuration, and regulatory compliance (e.g., STIR/SHAKEN). Proficient in analyzing SIP/RTP flows using tools like Wireshark or sngrep. Practical experience with cloud telephony systems or hosted PBX platforms. Knowledge of VoIP QoS principles, NAT traversal, firewall rules, and VLANs. Experience managing IP phones and softphones in enterprise environments. Preferred Qualifications Certifications such as SIP School Certified Associate (SSCA), CCNA Collaboration, or Microsoft Teams Voice Engineer. Hands-on experience with voice gateways, SBCs, or cloud PBX systems. Familiarity with call analytics platforms and VoIP monitoring tools. Experience with hybrid deployments (on-prem PBX + UCaaS), and telephony API platforms Soft Skills Strong communication skills. Excellent organizational skills with attention to detail and documentation. Problem-solver with a proactive, customer-first mindset. Ability to manage multiple tasks, priorities, and deadlines in a dynamic environment.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Cloud InfrastructureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system stability.- Conduct regular performance evaluations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of network protocols and configurations.- Knowledge of ITIL framework for service management.- Experience in troubleshooting and resolving technical issues.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement technology at the operating system-level- Perform basic and intermediate level troubleshooting- Ensure hardware/software support- Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues.- Perform day to day activities of both Voice and video conferencing - Monitor system alerts.- Provide support (24x7)- Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information:- The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation- This position is based at our Kolkata office- A 15 years full time education is required Qualification 15 years full time education

Project Role :Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will engage in the design and development of engineering systems that are integral to physical products. Your typical day will involve collaborating with cross-functional teams to ensure that feature functionality aligns with engineering architecture. You will also focus on system integrations, conduct simulations, and develop test methods to validate designs. Additionally, you will manage the implementation of feature plans and perform design failure mode effect analysis to enhance product reliability and performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of system architecture and design principles.- Experience with integration of communication systems and tools.- Ability to conduct thorough testing and validation of engineering systems.- Familiarity with project management methodologies to ensure timely delivery. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

About the Role: As a Senior Sales Account Manager, you will be responsible for managing and growing our relationships with major OTT and Hyperscaler clients. This role involves handling their captive and corporate requirements by engaging with global customer contacts to position our digital fabric and generate a robust sales pipeline. A key focus will be on meeting and exceeding ACV and revenue targets. Job Responsibilities: Lead, coach, and drive a team of senior sales account managers to achieve enterprise growth across strategic accounts. Provide clear strategic direction and mentorship to unlock new revenue opportunities and maximize account potential. Design and delegate Go-to-Market (GTM) strategies aligned with business priorities and market dynamics. Ensure strong performance in account expansion, solution penetration, and customer engagement. Analyze business potential and develop sales plans and strategies to grow existing business, create new revenue streams, and acquire new clients. Build key relationships with decision-makers, influencers, and executive sponsors within client organizations. Create and manage a sales pipeline, including sales projections and revenue forecasts. Engage with key customers to understand their requirements and oversee the fulfillment process throughout the sales cycle. Develop strong account ownership by understanding the customer's strategic objectives, business requirements, and operational challenges. Drive cross-functional collaboration with teams such as technical solutions, bids and commercial, finance, products, and service delivery. This role may be an individual contributor or lead a small team. You'll be accountable for: Drive sales growth across new and existing accounts by adding new revenue streams, acquiring new customers, or increasing product penetration. Take complete ownership of new order bookings and revenue generation for your assigned accounts. Achieve sales targets by developing sales plans, prospecting for new business, building strong customer relationships, and managing opportunities from identification to closure. Play a key tactical role in shaping operational plans based on the overall business strategy, with a significant impact on mid-term business results. Minimum qualification & Experience: 08-15 years of experience in B2B and enterprise tech sales and operations. Strong experience in managing global accounts in a growth-focused sales environment. Deep domain expertise in Voice, UCaaS, CPaaS, and Omnichannel communication solutions. Strong leadership skills with a proven track record of scaling enterprise growth. Desired Skill sets: Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build. Extensive experience in building executive relationships with key customer stakeholders. Expertise in drafting a Go to market plan / customer acquisition strategy.

Project Role :Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in a dynamic environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day involves addressing various technical issues, ensuring the smooth operation of software products, and implementing technology solutions across multiple platforms. You will work closely with team members to troubleshoot and resolve hardware and software challenges, contributing to the overall efficiency of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of network protocols and configurations.- Experience with troubleshooting hardware and software issues.- Familiarity with various operating systems and server environments.- Ability to implement and support collaboration tools effectively. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Non-Production Environment Engineer, you will be responsible for the build, configuration, maintenance, and support of our critical development, testing, and staging environments. You will work closely with development and QA teams to understand their infrastructure needs, provision and manage compute, storage, and networking resources, implement automation strategies for environment provisioning and management, troubleshoot environment-related issues, and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles. Your focus will be on optimizing these environments for performance, cost-effectiveness, and adherence to security best practices, ultimately contributing to the faster and higher-quality delivery of our products.As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on troubleshooting and resolving hardware and software challenges while adhering to established operating models and processes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation. Unified communications:Cisco UCaaS based services, MRA services, Jabber, WebEx and Video services- Strong understanding of network protocols and configurations.- Experience with troubleshooting hardware and software issues.- Familiarity with various operating systems and server environments.- Ability to implement and manage communication tools effectively. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Non-Production Environment Engineer, you will be responsible for the build, configuration, maintenance, and support of our critical development, testing, and staging environments. You will work closely with development and QA teams to understand their infrastructure needs, provision and manage compute, storage, and networking resources, implement automation strategies for environment provisioning and management, troubleshoot environment-related issues, and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles. Your focus will be on optimizing these environments for performance, cost-effectiveness, and adherence to security best practices, ultimately contributing to the faster and higher-quality delivery of our products. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Implementation. Unified communications:Cisco UCaaS based services, MRA services, Jabber, WebEx and Video services- Strong understanding of network protocols and configurations.- Experience with troubleshooting hardware and software issues.- Familiarity with various operating systems and server environments.- Ability to implement and manage communication tools effectively. Additional Information:- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education